1055 Ashford Avenue, Condado, 00907 San Juan, Puerto Rico
#15 of 84 hotels in San Juan
Guests' ChoiceBased on 662 hotel reviews
8.7Cleanliness
9.1
Comfort
9.2
Location
9.2
Facilities
9.0
Staff
9.1
Value for money
7.8
Free WiFi
8.0
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End of dialog contentReviewed: 6 May 2024
Kate
United StatesThe valet area is a dumpster fire. Totally mismanaged and blocks traffic both ways which is fun when you're trying to get picked up. Housekeeping was ok. Never threw away food from days prior unless you begged them. Room service and pool menu are small and a bit tired. Breakfast was good.
Nice rooms. Good view from balcony. Great location and easy to get to Old San Juan. Love that they give out water for free. It is much needed.
Stayed in April 2024
Reviewed: 1 May 2024
Cynthia
United StatesBathrooms need more hoka. A little expensive for the value.
Beds were incredible, spa wonderful, comfortable!!!!
Stayed in April 2024
Reviewed: 28 April 2024
Marie
United StatesTrucks beeping……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………
Room with balcony was great. East side was a little noisy with truck beeping. Pool was really nice and views were great. Breakfast was good view was great a little pricey. ………………………………………………………………….
Stayed in April 2024
Reviewed: 18 April 2024
Laboy
Puerto RicoI only had one problem during my whole stay. Not that big just moths in the room, which had to change rooms, but they were very quick and understanding over the situation.
I enjoyed every single moment from the minute I checked in as well as when I checked out. The room was clean, amazing and friendly staff. Organized and near various restaurants.
Stayed in April 2024
Reviewed: 17 April 2024
Mrs
United StatesThis is an old hotel, so the room was not as impressive. It had an old hotel smell.
The staff is amazing! Warm and extremely helpful!
Stayed in April 2024
Reviewed: 13 April 2024
Margaret
BelgiumQuality of restaurants is good but not excellent like the rest of the hotel
Overall Friendly & solution oriented staff. Great amenities and very solution oriented if issue.
Stayed in April 2024
Reviewed: 9 April 2024
Richard
United StatesOcean tide Would prefer more live music in the evening.
Salsa lessons
Stayed in March 2024
Reviewed: 2 April 2024
Robert
United StatesFood choices were ok, it would be nice if there was another restaurant between casual Ola and high priced 1919.
Very nice hotel, great ocean views and 4 pools. Lobby and bar were very nice.
Stayed in March 2024
Reviewed: 2 April 2024
Roxanne
United StatesHousekeeping was inconsistent. They didn’t come for 3 days. When we tried to call the main desk several times, nobody answered.
I liked the adults only area. The view was amazing. The hotel is beautiful.
Stayed in March 2024
Reviewed: 31 March 2024
Kreitler
United StatesIt was beautiful. The art and statuses and everything was just spectacular!
Stayed in March 2024
Reviewed: 24 March 2024
Shalimar
United StatesIt was a bit pricey.
When you go try to get an oceanview room. It was like we were on a cruise, you look out and see ocean.
Stayed in February 2024
Reviewed: 17 March 2024
Blaustein
United StatesThe bathroom design was awkward, you couldn’t start the shower water without being Under the spray without first adjusting the temperature. There was no room service early enough to eat anything before heading to the airport. There was a wedding down the hall and the guests were in the hall being very boisterous late at night.
The checkin help was exceptionally helpful. The room was lovely We enjoyed our dinner and the beautiful outdoor spaces Service was wonderful
Stayed in March 2024
Reviewed: 5 March 2024
Don
United StatesAll-encompassing resort next to everything
Stayed in January 2024
Reviewed: 2 March 2024
Lesslie
United StatesThe a/c in the room was not acting right. My boyfriend & I kept waking up to the a/c being turned off, but we had it on. So weird.
The location and beach/wave views were amazing! Room service also visited your room three times a day to drop off bottles of water. AMAZING! My boyfriend & I were greeted with complimentary wine at check in.
Stayed in February 2024
Reviewed: 1 March 2024
Jenny
United StatesBeautiful
Stayed in February 2024
Reviewed: 29 February 2024
Gregory
United StatesWedding taking place (as usual hotels never tell you) and both the hot tub and adult pool area were unusable at one point. We paid a nice sum so that’s not fair.
Staff was fabulous. Place was quite clean and nice looking.
Stayed in February 2024
Reviewed: 28 February 2024
Roseann
United StatesThe room needed a full length mirror and a micro wave. The coffee station in the lobby during the morning was nice, but there was no tea and no decaf coffee. Why not have it for the whole day! Fir rainy days the front desk should have a supply of games and playing cards for the guests to use.
Very helpful staff. Pool area and service there was very good. Nice music in the lounge at night.
Stayed in February 2024
Reviewed: 25 February 2024
Dan
United StatesThe design of the buildings is beautiful, very luxurious
Stayed in February 2024
Reviewed: 18 February 2024
Sherri
United StatesThere was no place to grab just sandwiches and small meals.
The pools and rooms.
Stayed in February 2024
Reviewed: 17 February 2024
Ashley
United StatesEverything
Everything
Stayed in February 2024
Reviewed: 16 February 2024
Julio
United StatesUncomfortable bed
First class amenities, great location
Stayed in January 2024
Reviewed: 27 January 2024
Teresa
United StatesI love everything about the property.
Very clean, airy. Right on the water. great views.
Stayed in January 2024
Reviewed: 24 January 2024
Caron
United StatesThe food was good, but overpriced.
Great location; beautiful views from all the restaurants and lounging areas;
Stayed in January 2024
Reviewed: 22 January 2024
Cummins
United Statespool
Stayed in January 2024
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