76 Condado Ave, Condado, 00907 San Juan, Puerto Rico
#75 of 84 hotels in San Juan
Guests' ChoiceBased on 577 hotel reviews
6.9Cleanliness
7.2
Comfort
7.3
Location
8.4
Facilities
7.1
Staff
8.2
Value for money
7.0
Free WiFi
6.6
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End of dialog contentReviewed: 1 June 2024
Araveliz
United StatesThe elevator was not working. We had to go up and down the stairs during a heat advisory. We had to bring our luggage down the stairs from the 4th floor in fear of getting stuck in the elevator when they said it did work but the elevator kept getting stuck.
The staff were very nice and greeted us every time they saw us. The room was nice.
Stayed in May 2024
Reviewed: 21 April 2024
Paula
United Statesthe sheets were dirty but we asked the staff to change them and they quickly did so.
Great location and pet friendly!
Stayed in March 2024
Reviewed: 6 March 2024
Margarita
United StatesSmall bathroom. Can be a problem for a bigger person.
Good location, close to beach. Safe area. Clean, quiet room. Attentive staff.
Stayed in March 2024
Reviewed: 26 January 2024
Clark
United Statesthe jacuzzi
the location
Stayed in November 2023
Reviewed: 17 January 2024
Shamirah
UK Virgin IslandsWiFi was horrible
Stayed in January 2024
Reviewed: 10 January 2024
Daryl
United StatesMy favorite part to The Waves Hotel is the morning breakfast on the rooftop. Unfortunately, that was discontinued. It was a lovely way to start the day.
I love the location for an overnight. It is between the two airports. It is a comfortable hotel with friendly service.
Stayed in October 2023
Reviewed: 6 December 2023
Mayelin
Dominican RepublicPillows could be better
I liked the location
Stayed in December 2023
Reviewed: 18 November 2023
Ian
United StatesDid not have breakfast. Location was good walked to San Juan
Stayed in November 2023
Reviewed: 8 November 2023
Elsa
United StatesLocation. Near restaurants, beach and shopping.
Stayed in November 2023
Reviewed: 25 October 2023
Lamont
United StatesI paid to come to jacuzzi but it was broke not working that's what I book it for
Good location
Stayed in October 2023
Reviewed: 23 October 2023
Nancy
United StatesNo breakfast was disappointed, the roof top was closed and that was another down side.
Definitely breakfast would it been a plus, you need to bring breakfast back. Also the roof top would it been another plus, it would it been nice just to stay on the roof stop having drinks listening to music and watching the city.
Stayed in October 2023
Reviewed: 17 October 2023
Michael
PolandThat I had to leave...
Great spot, nearby beach , stores and Restaurants l. Receptionists very helpful and friendly.
Stayed in October 2023
Reviewed: 24 August 2023
Chanel
United StatesNothing bad to say
The room was clean and we had plenty of towels. Breakfast was good. Worth the stay
Stayed in August 2023
Reviewed: 19 August 2023
Bergeron
CanadaSmell of old
Clean and good location
Stayed in August 2023
Reviewed: 24 July 2023
Emmanuel
Dominican RepublicTowels and bed sheets must be renewed. I booked as this was the only option available on my travel dates. It was a nice stay as we went out all day and ir was very good to stay for the nights. I do think pricing is high for what u get.
Location and interior design
Stayed in July 2023
Reviewed: 5 July 2023
Atiba
United StatesThe jacuzzi wasn't fully operational.
Staff was very good and accommodating & very respectful. Room was very clean. Location was perfect to get around very easily.
Stayed in June 2023
Reviewed: 4 July 2023
Marcos
Dominican RepublicThe hotel is very convenient. It is small, if you don't like a crowd Rooms are small but enough if you are a business traveler or solo. It has an excellent location. Rooftop with great views, a jacuzzi and good breakfast. It is not luxurious. The rooms kind of smell and some fixtures need to be renovated. But I am happy with ny stay. I need to add that I stayed in this sane hotel in 1977, when it was called El Portal.
Stayed in July 2023
Reviewed: 16 June 2023
Velez
Puerto Rico1. Tv was not set well, took me a while to get it to work. 2. Had to go to the lobby twice to ask for towels because he were left none in our room.
The receptionist was excellent service, he went above and beyond 👏
Stayed in June 2023
Reviewed: 13 June 2023
Lorena
United StatesThe curtain for the bathroom shower was too short and the water would go through it and the whole bathroom became messy. no towels for the floor were available and I have to request new towels every day to dry the floor and avoid accidents.
The location was very convenient. The staff were very helpful and kind.
Stayed in June 2023
Reviewed: 21 May 2023
Mauricio
United StatesHallway carpet , bed sounds while moving around Breakfast can be improved
Hallway carpets must be replaced . We enjoyed most of it
Stayed in May 2023
Reviewed: 5 May 2023
Del
United StatesThe mini fridge was leaking water.
I loved the breakfast on the rooftop and that we had access to a pool at another hotel.
Stayed in May 2023
Reviewed: 2 May 2023
Shirley
Puerto Ricoit could be cleaner
location
Stayed in April 2023
Reviewed: 29 April 2023
Palermo
United StatesIt was freezing in the room and the thermostat didn't work to change it. There were essentially 2 thin sheets on the bed to cover with. We froze all night long.
Rooftop breakfast was nice.
Stayed in April 2023
Reviewed: 24 April 2023
Lisa
United StatesRooms were freezing that's it just put a jacket on. Everything was great with our stay the front desk people were excellent.
They had breakfast cold cuts, cheese, waffles, pancakes and different breads no eggs and coffee and cold water with lemons in it. I'm not a big breakfast kind of person I only do coffee
Stayed in March 2023
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