7012 Boca de Cangrejos Avenue, 00979 San Juan, Puerto Rico
#29 of 84 hotels in San Juan
Guests' ChoiceBased on 1013 hotel reviews
8.3Cleanliness
8.6
Comfort
8.7
Location
8.9
Facilities
8.5
Staff
8.7
Value for money
7.7
Free WiFi
8.3
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End of dialog contentReviewed: 19 February 2023
Ricardo
Puerto Ricoreception staff needs to be friendlier anywhere you go to spend $500 a night you at least get a hello. they rude talking amongst them while we waited to check in at the front desk, did not even acknowledge we were there.
location access to the beach and service at the restaurant and pool side.
Stayed in January 2023
Reviewed: 17 February 2023
Xin
CanadaSlightly outdated bathroom.
Private beach is a big plus.
Stayed in December 2022
Reviewed: 4 February 2023
Jessica
United StatesConstruction in the mornings
The beach and pool area.
Stayed in January 2023
Reviewed: 4 February 2023
Mildren
United Statesthe staff at the restaurant was rude, to be such a high end hotel the cocktails and drinks should be served in glassware not plastic, very low class, the food was of a very low quality, this is a very expensive hotel one expect the quality of the services to be better.
The location
Stayed in January 2023
Reviewed: 1 February 2023
Erin
United Statesvery close to the airport which is a pro and a con. our room had two doors to the balcony probably to keep the sound out, the airplanes taking off and landing you could hear but it didn’t bother us too much
the property was beautiful and modern. the pool was nice and I loved how they will set up beds and umbrellas for you at the beach
Stayed in January 2023
Reviewed: 27 January 2023
Carmenza
United StatesOur room smelled so much of mold. I could never open the door to go out to the balcony, it was very rusty. The sheets we’re stained and looked yellow and old The breakfast good, but was very cold and the pancakes looked like stone.
The resort is very nice. The staff very friendly. The lobby clean and beautiful Our room very spacious, the view amazing Location perfect only 4 minutes from the airport.
Stayed in January 2023
Reviewed: 24 January 2023
Daniel
United StatesSuper high bar prices (just stop by the grocers and bring your own), plus they gouge you for parking ($25 self park).
Staff was great, beach was idyllic.
Stayed in January 2023
Reviewed: 23 January 2023
Maureen
United StatesLocation was convenient but you can hear the air planes taken off and landing so it was extremely loud but other than that it was great
Hotel was great! Staff was really nice. Food was great!!
Stayed in January 2023
Reviewed: 15 January 2023
Nisaa
United StatesN/A
Yes
Stayed in January 2023
Reviewed: 30 December 2022
Orourke
United StatesThe extra tax and room fees was EXTREMELY overpriced. we did not have our room cleaned the first night. we did not get towels or water when the front desk said they’d have housekeeping bring it up. We could not get guest services on the phone at all-we tried calling 3/4 days we were there at different times.
the beach and the ease of getting a beach chair. the food and drink service was excellent.
Stayed in December 2022
Reviewed: 24 December 2022
Nivea
United Stateslove the location and service.
Stayed in November 2022
Reviewed: 14 December 2022
Joelisa
United Statesbeach was beautiful staff was great
Stayed in December 2022
Reviewed: 8 December 2022
Kendall
United StatesThe drinks were expensive.
Location. It is close to the airport and within easy walking distance to other restaurants. The beach is right behind the hotel, we enjoy the pools and the amenities.
Stayed in November 2022
Reviewed: 4 December 2022
Jamie
United Statesthe sand fleas
great location
Stayed in November 2022
Reviewed: 13 November 2022
Daniel
United StatesThe bar closes early but you can only order drinks if you’re gambling. Some people don’t gamble like myself. Why should we not be able to drink at the bar but they can drink if they’re gambling?
The location is amazing and being on the water is priceless.
Stayed in November 2022
Reviewed: 24 October 2022
Jen
United StatesThe location was right next to the airport. There were tons of kids and we we on our honeymoon and the pool really wasn't that big and it was always packed.
The resort was nice and the restaurateur issue was lovely. We also enjoyed the breakfast buffet. The balcony with the table was a huge plus. Our rooms were comfortable and they had room service.
Stayed in August 2022
Reviewed: 2 October 2022
Robin
United StatesThe food at the hotel was not good at all.
beach
Stayed in September 2022
Reviewed: 29 September 2022
Jun
United StatesThe room was damp even with the AC.
Excellent location and view. Friendly staff.
Stayed in September 2022
Reviewed: 28 September 2022
Phyllis
United Statesevery restaurant/café at the hotel and the service was amazing but in that restaurant that strictly for the breakfast hour I found the staff to be incredibly rude from the person that greets you to your waitress. The food was not very good and when you expressed that to them they basically told you it is what it is. The waitresses seemed very bothered when you asked for anything and then only brought you half what you wanted! The pool although I love the size and look it was always very dirty.
I loved the beautiful views from my balcony, I loved eating dinner out by the ocean. I loved how helpful your front desk people are. I love that you had a A lot of chairs for the pool area and the pool was in the nice size! I like that you had different options as far as food within the hotel.
Stayed in September 2022
Reviewed: 26 September 2022
Kelly
United StatesBreakfast buffet not good
Location
Stayed in September 2022
Reviewed: 16 September 2022
Bruce
United StatesHallways had a odd smell and shower heads needed to be cleaned
Loved the Beach access and swim up bar was amazing
Stayed in September 2022
Reviewed: 6 September 2022
Kelly
United StatesThe front desk could have been a little more informative
The Beach was outstanding. Location was perfect.
Stayed in August 2022
Reviewed: 31 August 2022
Shawn
United Statesthe pool need a upgrade. Resturant’s could be more organized. I was passed by several times by a waitress before I was served. Then by the time she came to service our table she was not very nice. ( she seam to be working too many tables).
love the beach
Stayed in August 2022
Reviewed: 27 August 2022
J123789able
United StatesRoom was a bit musty, but housekeeping cleaned well.
location, amenities, beautiful view!
Stayed in August 2022
Reviewed: 22 August 2022
Crystal
United StatesRoom was outdated and stained furniture.
I like the beach, the view from room, the location and convenience of food.
Stayed in July 2022
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