Avenida Universidad 109, 00925 San Juan, Puerto Rico
#61 of 85 hotels in San Juan
Guests' ChoiceBased on 226 hotel reviews
7.4Cleanliness
8.2
Comfort
7.9
Location
7.4
Facilities
7.5
Staff
8.0
Value for money
7.8
Free WiFi
7.6
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End of dialog contentReviewed: 12 October 2021
Cindy
United StatesIt was out dated and the staff wasn’t friendly at all
That I was able to book it last minute.
Stayed in October 2021
Reviewed: 27 September 2021
Danielle
United StatesWhen I got home it can't be certain where they came from but I got bed bug.
Stayed in August 2021
Reviewed: 21 September 2021
Consuelo
United StatesNothing
The staff very nice person Good service. The area very cleanly
Stayed in September 2021
Reviewed: 15 September 2021
Leroy
United Statesno elevator or some one to help with your luggage i had to make 3 trips up 40 steps to git to my room the bathroom sink had cool water only no cups no face cloths no place to park
it 10 minutes from airport
Stayed in September 2021
Reviewed: 12 September 2021
Tina
United StatesAC wasn't cold enough. The location is in the ghetto where bums ask for cigarettes. It should be much cheaper just for the area. No Coffee is available.
The restaurant/bar across the street had great Puerto rican food at a great price.
Stayed in September 2021
Reviewed: 1 September 2021
Randa
United StatesN/a
The staff, especially Rosa and Shawn. They are kind and very helpful and professional. The owner, Elena is very hands on and responsive.
Stayed in September 2021
Reviewed: 29 August 2021
Carla
United StatesI would like to get my money back I didn’t stood at the location soon as I got to the location it was a bad environment for my children the pictures on the website was nothing like in person. It was disgusting no parking, people was complaining about the air not working for couple days. It was people doing bad things in the lobby. Staff was rude and didn’t care about the situation. Staff wanted me to park in a church lot until 6am then removed my car before they arrived which that’s illegal. This is more like a motel then a hotel.
Nothing bad experience
Stayed in August 2021
Reviewed: 25 August 2021
Edalia
United StatesThe pests at the dinning tables
The food was excellent
Stayed in July 2021
Reviewed: 19 August 2021
Neisha
United StatesThe rooms had mold and they smell like it really bad super bad . tiene tanto mold que el cuarto completo suda agua del aire acondicionado y apesta horrible y pintaron encima del mold nasty el aire acondicionadi no servia muy bien sucioo por dentro .
I like the area
Stayed in July 2021
Reviewed: 15 August 2021
Adrian
Puerto RicoThe hotel dirty the towels are dirty. The shower everything gross
Stayed in August 2021
Reviewed: 10 August 2021
Tanya
United StatesThey didn't refund me my $100 deposit
Stayed in June 2021
Reviewed: 8 August 2021
Adaliz
United StatesNeed more parking
Stayed in August 2021
Reviewed: 4 August 2021
Alaa
United StatesPictures was way better than reality. We had roaches in the room.
Price is good. You get what you paid for, or less. Location is 10-15 min drive to all hot spots.
Stayed in August 2021
Reviewed: 1 August 2021
Rosa
Puerto RicoIt was fine staying
Cleanest
Stayed in July 2021
Reviewed: 1 August 2021
Guy
United StatesLocation
Design was nice
Stayed in July 2021
Reviewed: 31 July 2021
Jd
United StatesEverything
None
Stayed in July 2021
Reviewed: 27 July 2021
Milton
United StatesPrice is little high for the place, no elevator, no parking lot and no breakfast ☹️
Stayed in July 2021
Reviewed: 18 July 2021
Liliana
United StatesThe parking garage is tight
Easy access for quick overnite
Stayed in June 2021
Reviewed: 13 July 2021
Benton
United StatesTowels looked used and dirty, bed sheets were stained, there was hair all over. The room did not look like it was cleaned before we arrived
Location was near the airport
Stayed in July 2021
Reviewed: 9 July 2021
Jessica
United StatesThat some were rude, they didn’t have anything we ever ask.
Some people was nice
Stayed in July 2021
Reviewed: 30 June 2021
Man
United StatesDirty and noisy, impossible to sleep in old mattresses.
Nothing at all
Stayed in June 2021
Reviewed: 29 June 2021
Po
United StatesNo toiletries and only 2 towels for 3 people. I'm having issues with $100 deposit not returned after 10 days (which was never said we needed a deposit anywhere on the booking page). Owner (Elena?) never available to speak with her about the deposite despite some of her (kinda rude) employees stating that it was with her that I needed to talk. Very dissatisfied.
Comfortable bed and clean room
Stayed in June 2021
Reviewed: 28 June 2021
Hector
United StatesThe staff was friendly. The place was clean and the location was optimal. I enjoyed my stay and I would consider staying again for my next to the island.
Stayed in June 2021
Reviewed: 26 June 2021
Phil
United StatesWonderful staff, very good locAtion for access to the University of Puerto Rico
Stayed in June 2021
Reviewed: 24 June 2021
Jorge
United StatesReceptionist is not very accommodating.
Stayed in June 2021
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