Some small items in the room could've been fixed, like the black out curtain. Also, the elevator was slow for my taste - that could use some upgrade.

A wonderful and beautiful piece of history turned into a hotel, right in the heart of Old San Juan. Every historical landmark that Old SJ has to offer is within walking distance. Also, amazing restaurants within walking distance.

Stayed in May 2023

Wi-Fi didn’t work. nor did in room phone. also a/c broke for an hour during the night

staff: bellhop, dinner server amazing building and amenities

Stayed in May 2023

thin pillows, no wifi in room, noise from lobby..didn't realize the door needed to shut for first days.

very clean, prompt service, always dry towels, beautiful lobby

Stayed in May 2023

Hotel El Convento is a wounderful and historic hotel in Old San Juan, Puerto Rico. Excelent Staff.

Stayed in April 2023

problem with hot water

excellent location, in fact perfect for Old Sian Juan. loved the free cheese and wine every night. lovely little pool for a quick dip on hot days, always got a bed. restaurants are excellent.

Stayed in April 2023

The hotel has the a/c set up to continuously run and it was too cold in the room for me. Unfortunately, the engineer wasn't able to turn it off. Additionally, the water pressure in the shower wasn't consistent and when it did run it was cold for the last 2 days of my stay.

Excellent hotel staff and loved the ambiance of the hotel with the afternoon wine and cheese. The location was perfect for touring Old San Juan. The hotel restaurant was convenient and set in a serene courtyard.

Stayed in April 2023

windows don’t have screens for mosquitoes

Stayed in April 2023

Long wait for food to be served.

I liked the location of the hotel and also the breakfast. The cleaning lady was also helpful.

Stayed in April 2023

The daily cleaning service did not really clean. There were children’s toys in our room from the previous guests and the ice bucket had water in it clearly indicating no one bothered to check and clean. our bathroom was barely cleaned every day. only towels were replaced. Another issue that was not nice was that we arrived at 1:30pm so they told us to wait until our room is ready since check in time is 3pm. we waited and came back again they askedcus to wait longer. we only got our room at 5:30pm!!! when I asked that check in is at 3, why isnt the room ready, the reception told us “No, check is STARTS at 3.” This is the most bizarre thing I have heard in any hotel….

excellent location, comfortable, beautiful

Stayed in April 2023

We had absolutely no WIFI access in our room. This is something we looked for when we made the booking and it was confirmed provided. We had no cellular access at all so we were relying on this facility and unfortunately it was not provided. We did tell reception on the first day and they advised an engineer would look at it but nothing happened. We also advised on check out and the receptionist said they could have given us a router which was a bit of a bummer. Only other downside was the room temperature. AC controls were not easy to operate and the room temperature would not regulate. It was absolutely freezing even with the AC off most of the time and unfortunately made sleeping and being in the room uncomfortable unless we were wrapped up.

The staff were exceptional and super friendly. The vibe of the hotel itself was fantastic. Superb location and beautiful archictetcure and greenery throughout the hotel.

Stayed in April 2023

Room was very good-clean and quiet. Staff was professional, courteous , helpful and friendly. The breakfast was good and wait staff were excellent. Excellent location which allows you to walk throughout Old San Juan. Top shelf bar tenders.

Stayed in April 2023

The pool area got quite crowded and overrun with kids.

Great location, beautiful property.

Stayed in April 2023

I room smelled so much of mold, especially when we arrived and we had to asked for housekeeping 3 times on day 3 to even get our room cleaned and that was the only time it got cleaned on our 3 day stay

loved the pool on the roof which was perfect with children. and the girl in the reception was very friendly and so nice to the kids it was right in the middle of the old town and very beautiful

Stayed in April 2023

Not having a designated parking area

Excellent staff members

Stayed in February 2023

Can't beat the location. You are right in the middle of old San Juan with restaurants, shops, bars and things to visit right around the block

Stayed in March 2023

it’s odd but my room was never cleaned. I stayed two nights and on the second day left in the morning and returned late in the afternoon and it was just as I left it.

Exceptional location in old San Juan. The room I’m the 2nd floor had a little hidden terrace great for morning coffee or a wine in the afternoon before hitting the city again at night. The pool is pretty small, but works to dip in and refresh yourself after a day of walking around.

Stayed in March 2023

run-down, needs some renovation

location, some charm

Stayed in March 2023

The bathroom fixtures needs an update.

The hotel is exquisitely beautiful with tropical vibes in the courtyard and the old world charm retained through out. Very conveniently located in the old city, walkable to everywhere in the old city.

Stayed in December 2022

Needs some updating

Nice and as expected

Stayed in February 2023

the hotel-powered restaurant has a rather small menu and is outside. Outside is normally fine. I think my Oatmeal bowl was $9. Ouch. There is a second, non-hotel, restaurant in the building which looks lovely and we heard is fantastic. I suggest you try both places when you stay at this nice historic hotel. You don't really want a car here, so rent your car after/before your San Juan days. I think there are several car parks walking distance you can leave your car in if you do bring it...

Our guidebook lists this as their preferred place to stay in Old San Juan. I'd say they were not wrong. Sound insulation from the lovely central interior courtyard was great - an extra door to shut! The hotel is in a historic old convent that (shame!) was going to be ripped down to make a car park. Thank goodness this lovely place is here. It's expensive, but I think you'll enjoy it. No beach access on site, but you can take Uber to their sister location (Courtyard Isla Verde) for beach/umbrella/chair access, which makes a good half-day trip.

Stayed in February 2023

Location was great, walking distance to all the restaurants and more!

Stayed in February 2023

(1)internet is ridiculously poor, not sure why they even say they have internet, because they don’t actually have internet. couldn’t even use their tv, or my iPad, because their internet signal was so poor, stronger from my cell phone. for this cost, there is no reason they shouldn’t have solid and usable internet, (2)said breakfast was included but it wasn’t, very disappointing, still looking at my booking.COM confirmation and that says breakfast is included, hotel said it wasn’t, we had to buy it. (3) pool is only 5’x10’, literally that’s it and 5’ deep.

absolutely fantastic location.

Stayed in February 2023

A heavier blanket on the bed instead of just sheets. I need weight in a blanket to sleep best. I didn't try asking for blankets because my boyfriend was fine with just the sheets. But maybe if I did ask, they would have has some! Otherwise the bed was very comfortable.

The hotel architecture was beautiful. The staff was extremely helpful and friendly. The pool with the view was lovely. The coffee in the morning by our room was a treat. So was the wine and cheese provided.

Stayed in February 2023

No blankets, had to turn off AC completely too stop frosty air, as it continued to blow cold air even after we pressed "heat" and increased desired temp. View was of an uncared for alley. Shower was not adjustable. No shuttle to their sister beach property. Wifi never worked.

Staff and other guests friendly and fun. Roof top plunge pool. Easy to get a good breakfast or cocktail in house. Can walk everywhere. From airport $26 taxi ride.

Stayed in February 2023

had to ask for our room to be cleaned. bed was too small. power and water went on and off

location

Stayed in January 2023