8000 Tartak Street, 00979 San Juan, Puerto Rico
#18 of 85 hotels in San Juan
Guests' ChoiceBased on 1500 hotel reviews
8.6Cleanliness
8.8
Comfort
8.8
Location
9.0
Facilities
8.7
Staff
8.9
Value for money
8.1
Free WiFi
7.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 2 June 2024
Jennifer
United StatesThere was a lady in the pool area one day when I went out to the pool, well I went to get a towel there were no more and she was very rude and I guess in a bad mood, she was like "no towels". She said it in a rude way. Also the men at the check in and check out desk were not pleasant at all. So besides this my stay was pretty decent.
For the most part everything was good.
Stayed in May 2024
Reviewed: 1 June 2024
William
Puerto RicoWell taken care of
Clean
Stayed in May 2024
Reviewed: 31 May 2024
Shonia
UK Virgin IslandsLots of noise as it was graduation. A line to get omelets was not really nice. I hate carpets in rooms due to allergies and can’t open windows
Location, breakfast and pool. The layout of hotel is nice too the chill lounge was comfy. Strong WiFi and servers were amazing
Stayed in May 2024
Reviewed: 31 May 2024
Alanie
United StatesThe pillows, the mattress in the sofa bed were horrible and needed to be replaced. The bathroom door knobs were falling apart. There was too much noise after an event at the hotel until 3am.
I liked the location, staff was friendly, includes breakfast and an afternoon reception every day. Really liked their restaurant at the hotel.
Stayed in May 2024
Reviewed: 28 May 2024
Christian
United StatesBathroom (tub) needs updating...but other than that we will be back!
Location convenient, valet reasonable, pool clean, "happy hour" coupons nice touch!
Stayed in May 2024
Reviewed: 28 May 2024
David
SpainBreakfast, except for the omelettes, didn't have much variety.
We really liked the hotel. The room was huge and comfortable, besides, the bed and the pillows were amazing. Regarding the breakfast, the best thing with no doubt was the omelette stand. Finally, the staff. They all were so kind and friendly, and they always wanted you to make comfortable and good.
Stayed in May 2024
Reviewed: 27 May 2024
Harrigan
United StatesEverything
Stayed in May 2024
Reviewed: 24 May 2024
Yanize
Puerto RicoThe a/c and the breakfast
Stayed in May 2024
Reviewed: 23 May 2024
Bridgette
United StatesThe Breakfast was delicious every morning, the hotel was very clean, everyone was very nice!! I would stay again!! Happy hour every night 2 drinks free with snacks!!
Stayed in May 2024
Reviewed: 22 May 2024
Maria
SwitzerlandThe pool and the room.
Stayed in April 2024
Reviewed: 20 May 2024
Osne
United StatesThe breakfast and evening drinks were amazing. Good sized casino. I really enjoyed my stay and I will return soon.
Stayed in April 2024
Reviewed: 19 May 2024
Yesenia
United StatesPagar parking
Stayed in May 2024
Reviewed: 17 May 2024
Amanda
United StatesSecond stay here and loved it ! Walking distance to the beach stores and food & nearby all attractions ! Clean fresh smell every time you walk in and the breakfast is great also ! 10/10 highly recommend !
Stayed in May 2024
Reviewed: 16 May 2024
Brittany
United StatesThere wasn’t anything to dislike
For the price paid the property and amenities were great!
Stayed in May 2024
Reviewed: 14 May 2024
Chelsea
United StatesRoom could have been dusted more and rooms need upgrade especially bathroom
Wonderful service, nice location and good distance to almost anywhere
Stayed in May 2024
Reviewed: 11 May 2024
Jennifer
United StatesCan't get coffee until breakfast is served.
The stay was great. Most comfortable bed.
Stayed in April 2024
Reviewed: 11 May 2024
Jaime
United StatesThe rooms were dated and could stand to be updated.
The pool was awesome, the room was clean, the breakfast was much more than continental.
Stayed in May 2024
Reviewed: 10 May 2024
Corretta
United StatesServed the same breakfast daily
Great location,Pool & hot breakfast
Stayed in May 2024
Reviewed: 9 May 2024
Madeline
Puerto RicoN/a
Good
Stayed in May 2024
Reviewed: 8 May 2024
Xavier
United StatesRoom service entire day. I wish there were breakfast in room. At night being able to order a meal would have been nice. I wish happy hour had some sort of hot food. The parking was paid and that was a big drawback for us
Breakfast was not consistent. My room was spotless. Housekeeping did a wonderful job. I did not use the pool. The bar food was delicious. We had a very rainy day and were able to spend time in the sitting area. The space was very relaxing.
Stayed in May 2024
Reviewed: 7 May 2024
Mariely
United StatesWe liked everything about it , the staff was great the breakfast was amazing, they have a restaurant inside the building which is very nice the bar was open until 2:00am together with the casino , we had an amazing time
Stayed in May 2024
Reviewed: 6 May 2024
Edgar
United StatesBetter pay outs at the casino
Great
Stayed in May 2024
Reviewed: 5 May 2024
Andrea
United StatesEverything was amazing
Stayed in May 2024
Reviewed: 4 May 2024
Yaisnely
United StatesI liked everything about this hotel!
Delicious Breakfast, it reminds me to an all inclusive hotel. A 24/7 supermarket just around the corner you can go walking. The beach is like 10mints walking , and the hotel provides umbrella , chair, and towel in the beach for free is complementary for the hotel guest. The pool area is amazing, also the hotel has 3 restaurants which are very good.
Stayed in April 2024
Bangkok, Thailand
Auch, France
San Cristóbal de Las Casas, Mexico
Golling an der Salzach, Austria
Mojácar, Spain
Budapest, Hungary
Opatija, Croatia
Oslob, Philippines
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content