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Reviews of Fortel Hostel

309 Calle de la Fortaleza 2nd floor, Old San Juan, 00901 San Juan, Puerto Rico

#15 of 79 hotels in San Juan

Guests' Choice

Review score

Based on 331 hostel reviews

8.6

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    9.7

  • Facilities

    8.5

  • Staff

    9.1

  • Value for money

    8.8

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 13 April 2024

    9.0
    Superb
    • Solo traveller
    • 4-Bed Female Dormitory Room
    • Stayed 8 nights
    • Submitted via mobile

    Good places and very nearly on the center

    Stayed in April 2024

  • Reviewed: 3 April 2024

    10
    Very good experience
    • Leisure trip
    • Solo traveller
    • 4-Bed Mixed Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    It was supreme

    Everything

    Stayed in April 2024

  • Reviewed: 3 April 2024

    9.0
    Great place to meet people and walk around El Viejo San Juan.
    • Leisure trip
    • Solo traveller
    • 6-Bed Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    It was clean, had enough bad rooms, everything worked. Beds could be better tho.

    Location, location, location. At the heart of the Viejo San Juan, at walking distance of El Morro, La Perla and other historic sights.

    Stayed in March 2024

  • Reviewed: 12 March 2024

    9.0
    Perfect for a few days.
    • Leisure trip
    • People with friends
    • 4-Bed Female Dormitory Room
    • Stayed 7 nights
    • Submitted via mobile

    The Bathrooms are very small and mostly dirty.

    Very good location. Bunk beds are pretty comfortable! Great staff.

    Stayed in March 2024

  • Reviewed: 3 March 2024

    9.0
    Fabulous location and helpful staff
    • Leisure trip
    • Solo traveller
    • 6-Bed Mixed Dormitory Room
    • Stayed 2 nights

    The showers can get dirty quickly but they're cleaned daily. You can't leave your stuff at the reception, however, they're very close places that can keep your luggage for the day for usd5.

    The location of the hostel is perfect if you want to stay in the heart of old San Juan. The rooms are clean, and the staff is very helpful. Thankful to Carlos for arranging my travel to Culebra and all the tips.

    Stayed in February 2024

  • Reviewed: 23 February 2024

    9.0
    Fantastic location. Quiet but still social atmosphere. Clean, cool, and a lovely place to be!
    • Leisure trip
    • Solo traveller
    • 4-Bed Female Dormitory Room
    • Stayed 4 nights
    • Submitted via mobile

    The cleaner came everyday but because people wore their shoes in the bathroom it could still be a little dirty. Also, the AC could be a little too effective!

    Amazing location - central and surrounded by restaurants and bars. Paolo texted a few times to check everything was okay - I’ve never had that level of care in a hostel. Great social atmosphere and very effective AC!

    Stayed in February 2024

  • Reviewed: 15 February 2024

    10
    Happy stay 😊
    • Leisure trip
    • Family with young children
    • 4-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    This place is amazing and safe! Beautiful building, excellent location, great atmosphere, and friendly employees.

    Stayed in January 2024

  • Reviewed: 14 February 2024

    10
    A really great place in the heart of Old San Juan
    • Leisure trip
    • Solo traveller
    • 4-Bed Female Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    A bit loud on the weekends as it's above some type of bar which played loud music (only on the weekend). That said, I brought ear plugs and it didn't bother me at all.

    The location couldn't be beat. The rooms where clean and comfortable.

    Stayed in February 2024

  • Reviewed: 13 February 2024

    8.0
    We didnt utilize the space much it was just a pit stop while out and about for sanse festival
    • Leisure trip
    • Couple
    • 6-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Centrally located , nice design. People were friendly. Host was helpful

    Stayed in January 2024

  • Reviewed: 11 February 2024

    10
    Awesome location. Clean and friendly!
    • Leisure trip
    • Solo traveller
    • 4-Bed Female Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Water heat and pressure not great. Bathrooms needed some minor fixes

    Location and ease of checkin and access

    Stayed in February 2024

  • Reviewed: 7 February 2024

    10
    excellent
    • Leisure trip
    • Solo traveller
    • 4-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    na

    friendly staff, very clean, nice lounge

    Stayed in December 2023

  • Reviewed: 6 February 2024

    10
    Perfect location for a stay over
    • Leisure trip
    • Solo traveller
    • 6-Bed Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    There were staff around but everything was done online and I didn’t speak to anyone who worked there. If I’d had a problem, I don’t know what I would have done about it.

    Clean, comfortable, quiet (inside anyway), great location, very easy to use even though I arrived at 2am!

    Stayed in January 2024

  • Reviewed: 1 February 2024

    10
    The is an excellent, clean Hostel in a perfect location
    • Leisure trip
    • Solo traveller
    • 4-Bed Female Dormitory Room
    • Stayed 5 nights
    • Submitted via mobile

    The website needs to be updated to remove the Covid restrictions

    This was my first time staying in a Hostel. I enjoyed everything about my stay here. I met a lot of very nice people. It was located right in the heart of Old San Juan and it is walking distance to everything. I would definitely stay here again in the future.

    Stayed in January 2024

  • Reviewed: 25 January 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • 4-Bed Female Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Difficult to communicate with before booking starts. Tried through booking, email and phone numbers I could find and no reply. You access the building by swiping a card but ours didn't work at 1am and no receptionist at that time. Had to make a lot of noise for a guest to open us the door.

    Very well decorated, nice common areas. Good wifi. Able to leave my bags after check out (at my own risk). Friendly staff. Nice bath towels included and full body mirror in the room. Amenities available.

    Stayed in January 2024

  • Reviewed: 23 January 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • 6-Bed Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Great location and area. The staff were amazing. I highly recommend this place. Definitely my go to place next time I'm in old San Juan.

    Stayed in January 2024

  • Reviewed: 13 January 2024

    9.0
    Enjoyable/affordable
    • Leisure trip
    • Solo traveller
    • 6-Bed Mixed Dormitory Room
    • Stayed 4 nights
    • Submitted via mobile

    The mattresses were absolutely horrible. Theres a metal bar that run through the middle for support and it just makes sleeping extremely uncomfortable. Other than that everything else was pretty great. We did notice that in the day room and couch area there were little insects also biting our exposed areas not sure if its a common occurrence or what but our ankles and arms were ate up.

    Location, staff and convenience.

    Stayed in January 2024

  • Reviewed: 12 January 2024

    9.0
    A great location for budget trips
    • Leisure trip
    • Solo traveller
    • 6-Bed Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    It could be very loud after midnight because drivers can honk the horns outside.

    It is located in Old San Juan. You can visit the castles and La Perla in minutes.

    Stayed in January 2024

  • Reviewed: 7 January 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • 4-Bed Female Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Clean, location.

    Stayed in December 2023

  • Reviewed: 4 January 2024

    10
    Carlos and Mercedes the best., the staff
    • Leisure trip
    • Solo traveller
    • 6-Bed Mixed Dormitory Room
    • Stayed 14 nights
    • Submitted via mobile

    Best

    Stayed in January 2024

  • Reviewed: 31 December 2023

    8.0
    What a fantastic location!
    • Leisure trip
    • Solo traveller
    • 4-Bed Female Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    The bathrooms. That is my only concern. They need to keep up with the bathrooms, they look acceptable but definitely could look cleaner.

    Location is awesome!!!! The hostel is in an old, charming house in the heart of old san Juan! Quiet block so great for sleeping at night

    Stayed in December 2023

  • Reviewed: 21 December 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • 4-Bed Female Dormitory Room
    • Stayed 6 nights

    WiFi did not work in rooms at all and there was a very bad connection in the common living room. It was good only by the reception. So if you are planning to spend some time working from there, you would have to figure out a different place or a coworking space.

    The location is amazing and the staff is very nice. Bathrooms were clean and private (one per person with your own shower and a toilet). Great hostel energy and people were friendly and comfortable hanging out together in the common areas.

    Stayed in December 2023

  • Reviewed: 19 December 2023

    9.0
    Convenient location with new, well-maintained interior and friendly staff. Would come again!
    • Leisure trip
    • Group
    • 4-Bed Female Dormitory Room
    • Stayed 2 nights

    The way in was a little confusing (we couldn't open the door or instructed ahead) but we found our way in through another guest to go upstairs. Mattress was a little thin so my back hurt a little in the morning but might be just me.

    Located conveniently in the heart of town (unbeatable!) Paolo was genial and helpful. The common areas are very clean and well-maintained with care. Shampoo and shower gel were also available for us to use. A great short convenient stay!

    Stayed in December 2023

  • Reviewed: 27 November 2023

    10
    Amazing location.
    • Leisure trip
    • Solo traveller
    • 4-Bed Female Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Great location! I love it when I get back I and staying there!

    Stayed in November 2023

  • Reviewed: 6 November 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • 4-Bed Female Dormitory Room
    • Stayed 8 nights
    • Submitted via mobile

    It was quite noisy

    The location

    Stayed in November 2023

Showing 1 – 25

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