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Reviews of Hampton Inn & Suites San Juan 3 stars

6530 Isla Verde Avenue, 00979 San Juan, Puerto Rico

#5 of 84 hotels in San Juan

Guests' Choice

Review score

Based on 539 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.2

  • Location

    9.2

  • Facilities

    9.1

  • Staff

    9.3

  • Value for money

    8.3

  • Free WiFi

    8.8

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Showing 76 – 100

  • Reviewed: 12 June 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Facilities, cleanness, staff

    Stayed in June 2023

  • Reviewed: 10 June 2023

    10
    The stay was amazing and I cannot wait to return!
    • Leisure trip
    • Group
    • Suite with Two Double Beds and Pool View
    • Stayed 4 nights

    There were a couple of napkins that found their way in the pool. We also received a noise complaint, although I know we were not being very loud and it was only 9 P.M.

    Everything was amazing! The staff was very nice and accommodating! Breakfast was fresh and delicious each morning. The room was comfortable and fit everyone comfortably. We nearly lived in the pool while we were there. The swim up bar and grill were the best. The drinks were perfect and the chicken quesadilla was hands down the best I have ever had in my life!

    Stayed in June 2023

  • Reviewed: 5 June 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds and Pool View
    • Stayed 4 nights
    • Submitted via mobile

    The staff was very helpful and nice

    Stayed in June 2023

  • Reviewed: 5 June 2023

    10
    pleasurable and recommended
    • Leisure trip
    • Family with young children
    • King Suite with Pool View
    • Stayed 2 nights
    • Submitted via mobile

    staff was attentive and efficient

    Stayed in June 2023

  • Reviewed: 4 June 2023

    10
    Great stay near the airport.
    • Leisure trip
    • Family with young children
    • King Suite with Pool View
    • Stayed 7 nights

    Would wish the bar by the pool was a bit bigger. Laundry room could use more ventilation.

    The bar by the pool had great food. The two rooms suite was very comfortable. The kitchenette was very convenient. Laundry room was very convenient as well. Staff was very polite and courteous.

    Stayed in June 2023

  • Reviewed: 2 June 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 5 nights
    • Submitted via mobile

    My only problem was the charging of for parking daily.

    Breakfast was great! And the location was perfect.

    Stayed in June 2023

  • Reviewed: 30 May 2023

    10
    Highly recommended place!
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night

    The breakfast should be improved, but not too bad. I had previously visited the hotel, and this time has no happy hour since was Sunday. This happy hour should apply at least whole weekend.

    Breakfast is good and the place is fantastic for sharing with the family.

    Stayed in May 2023

  • Reviewed: 29 May 2023

    8.0
    a quick overnight 10 pm until 6 am
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    the pool could be open earlier and stayed open later.

    breakfast was great! super selection!

    Stayed in May 2023

  • Reviewed: 27 May 2023

    10
    Amazing!
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds and Pool View
    • Stayed 2 nights
    • Submitted via mobile

    I didnt like the fact that I have to pay for the parking of the hotel when im staying there. It doesnt make any sense.

    Every thing was so good. The food was great, the employees were so nice and the Piñas coladas was amazing!

    Stayed in May 2023

  • Reviewed: 26 May 2023

    10
    Clean bathrooms, clean open areas and clean breakfast area
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Very clean and bathroom was spotless

    Stayed in May 2023

  • Reviewed: 22 May 2023

    10
    The reviews were true. Awesome stay and I will definitely stay again!!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights

    The only thing that I would complain about are the pillows and the early closing of the pool. The pool should stay open until at least 11:00 pm. I suggest more firmness with the selection of the pillows, The bed was great, really comfortable, but the pillows not so great. I could not get comfortable.

    I liked the location of the hotel, in the fact that it wasn't far from the airport. I loved the daily breakfast and the variety of items to choose from. I loved the fact that I was able to get a late check out, due to me having a later flight.

    Stayed in May 2023

  • Reviewed: 21 May 2023

    10
    great price for the area, good services and beautiful pool with bar and hot tub.
    • Leisure trip
    • Family with young children
    • King Suite with Pool View
    • Stayed 2 nights
    • Submitted via mobile

    is a long walk to the beach

    price, location and pool. piña colada was great

    Stayed in March 2023

  • Reviewed: 20 May 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was good.

    Stayed in May 2023

  • Reviewed: 19 May 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room - Mobility/Hearing Accessible - Non Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Everything was smooth

    Stayed in May 2023

  • Reviewed: 19 May 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Two Queen Beds and Bath Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Pool had some leaves and stuff. But I said something and they came and took care of it.

    Staff

    Stayed in May 2023

  • Reviewed: 13 May 2023

    10
    I would definitely stay again 🤗
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds and Pool View
    • Stayed 1 night
    • Submitted via mobile

    N/A

    It was centrally located, clean establishment and the entire staff was very friendly and accommodating!

    Stayed in May 2023

  • Reviewed: 11 May 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    all

    Stayed in May 2023

  • Reviewed: 6 May 2023

    10
    It was a fantastic five days. Definitely will recommend to family and friends.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 5 nights
    • Submitted via mobile

    The only complaint we had was the powdered eggs. Everything else met our satisfaction.

    I’m glad I made the choice of staying at Hampton Inn. The hotel exceeded our expectations. The whole staff was friendly and very accommodating. Our room was clean and the bed was comfortable. Breakfast was good. The one disappointment was the powdered eggs. I would have preferred the real thing. The pool was great. The, “extras,” happy hour, free coffee, tea, hot chocolate, and having beach accessories for the guests put the finishing touch on our stay. We would definitely return.

    Stayed in May 2023

  • Reviewed: 4 May 2023

    9.0
    Best of the best 👌
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    No music during happy hour and no beverage provided for kids during happy hour.

    I like verything about this hotel. Great for family with small children. Location is perfect. 5-7 minutes from the airport. Not very loud. Peaceful and beautiful. Staff are awesome. The hotel is very clean and I'm very picky when it comes to hotel being clean. This hotel met all my expectations. Breakfast is great and happy hour is good. I wish they had music during happy hour and provide some type of non-alcoholic beverages for kids during happy hour.

    Stayed in May 2023

  • Reviewed: 2 May 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Room - Mobility/Hearing Accessible - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    A great location. Very clean and nice place.

    Stayed in May 2023

  • Reviewed: 24 April 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Suite with Pool View
    • Stayed 2 nights
    • Submitted via mobile

    Dont have bathroom outside...near to the pool

    Stayed in April 2023

  • Reviewed: 16 April 2023

    10
    We had an excellent stay at the Hampton Inn! The staff were great and we will definitely return!
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Hearing Accessible
    • Stayed 4 nights
    • Submitted via mobile

    No fan in the bathrooms.

    We enjoyed the pool and the ability to borrow beach chairs each day. It was great to have the happy hour each day and the pool bar/restaurant for food!

    Stayed in April 2023

  • Reviewed: 12 April 2023

    8.0
    Great.
    • Leisure trip
    • Group
    • Double Room with Two Queen Beds and Bath Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 5 nights

    The TV in the room did not work (room 335, in case you wonder) We decided to not call the front desk since we had wifi. A large group of teens checked in on our last night at the hotel and they were super loud and noisy.

    Breakfast was great. Our housekeeper, Isa, did a fantastic job and was super attentive. Alanis, receptionist, was always resourceful and helpful. Having coffee readily available at all times was really cool.

    Stayed in April 2023

  • Reviewed: 8 April 2023

    8.0
    perfect location to go to the airport.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    the dryer was out of order. there was not a sign on it. I went to the desk about it because i put in $1.50 and the staff said it was out of order and someone must have taken the sign off. they didn’t offer my money back and I thought that was not ok. when I was checking out I brought it up again and was refunded the money but was still put out by the evening staff.

    the pool bar had amazing food. and the bar staff was outstanding.

    Stayed in April 2023

Showing 76 – 100

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