6530 Isla Verde Avenue, 00979 San Juan, Puerto Rico
#7 of 85 hotels in San Juan
Guests' ChoiceBased on 525 hotel reviews
8.9Cleanliness
9.2
Comfort
9.2
Location
9.2
Facilities
9.1
Staff
9.3
Value for money
8.4
Free WiFi
8.8
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End of dialog contentReviewed: 14 June 2023
Kia
United StatesThe manager on duty on the 10th at our arrival around 4 pm was horrible no customer service and was not professional at all very rude! And not welcoming at all.Apparently I was told I booked the wrong kind of rooms and I was charged more money for a roll away beds. I wasn’t offered no other options but to leave. Just wasn’t helpful at all. The whole front desk staff needs additional training. No one seems to care, just the bare minimum. Staff is very different from a year ago!
The property was great! Breakfast was great the pool and restaurant was awesome, and the location was great!
Stayed in June 2023
Reviewed: 13 June 2023
Lissette
Puerto RicoTodo Excelente!! El personal muy amable y servicial. Especialmente Housekeeping
Stayed in June 2023
Reviewed: 12 June 2023
Nicholas
United StatesFree breakfast was great and rooms were very clean! Highly recommend.
Stayed in June 2023
Reviewed: 12 June 2023
Diana
Puerto RicoFacilities, cleanness, staff
Stayed in June 2023
Reviewed: 10 June 2023
Samantha
United StatesThere were a couple of napkins that found their way in the pool. We also received a noise complaint, although I know we were not being very loud and it was only 9 P.M.
Everything was amazing! The staff was very nice and accommodating! Breakfast was fresh and delicious each morning. The room was comfortable and fit everyone comfortably. We nearly lived in the pool while we were there. The swim up bar and grill were the best. The drinks were perfect and the chicken quesadilla was hands down the best I have ever had in my life!
Stayed in June 2023
Reviewed: 5 June 2023
Keyoka
United StatesThe staff was very helpful and nice
Stayed in June 2023
Reviewed: 5 June 2023
Maribel
United Statesstaff was attentive and efficient
Stayed in June 2023
Reviewed: 4 June 2023
Martin
United StatesWould wish the bar by the pool was a bit bigger. Laundry room could use more ventilation.
The bar by the pool had great food. The two rooms suite was very comfortable. The kitchenette was very convenient. Laundry room was very convenient as well. Staff was very polite and courteous.
Stayed in June 2023
Reviewed: 2 June 2023
Madeline
United StatesMy only problem was the charging of for parking daily.
Breakfast was great! And the location was perfect.
Stayed in June 2023
Reviewed: 30 May 2023
Iliana
Puerto RicoThe breakfast should be improved, but not too bad. I had previously visited the hotel, and this time has no happy hour since was Sunday. This happy hour should apply at least whole weekend.
Breakfast is good and the place is fantastic for sharing with the family.
Stayed in May 2023
Reviewed: 29 May 2023
Barbara
Canadathe pool could be open earlier and stayed open later.
breakfast was great! super selection!
Stayed in May 2023
Reviewed: 27 May 2023
Ayala
United StatesI didnt like the fact that I have to pay for the parking of the hotel when im staying there. It doesnt make any sense.
Every thing was so good. The food was great, the employees were so nice and the Piñas coladas was amazing!
Stayed in May 2023
Reviewed: 26 May 2023
Sherry
United StatesVery clean and bathroom was spotless
Stayed in May 2023
Reviewed: 22 May 2023
Shante
United StatesThe only thing that I would complain about are the pillows and the early closing of the pool. The pool should stay open until at least 11:00 pm. I suggest more firmness with the selection of the pillows, The bed was great, really comfortable, but the pillows not so great. I could not get comfortable.
I liked the location of the hotel, in the fact that it wasn't far from the airport. I loved the daily breakfast and the variety of items to choose from. I loved the fact that I was able to get a late check out, due to me having a later flight.
Stayed in May 2023
Reviewed: 21 May 2023
Lucas
United Statesis a long walk to the beach
price, location and pool. piña colada was great
Stayed in March 2023
Reviewed: 20 May 2023
Maritza
United StatesThe breakfast was good.
Stayed in May 2023
Reviewed: 19 May 2023
Jose
United StatesEverything was smooth
Stayed in May 2023
Reviewed: 19 May 2023
Wanda
United StatesPool had some leaves and stuff. But I said something and they came and took care of it.
Staff
Stayed in May 2023
Reviewed: 14 May 2023
Shenelle
Puerto RicoEverything was excellent expect some salad was needed. Lettuce, tomatoes, cucumbers, onions etc... the boil eggs were cold. Everything else was excellent.
Stayed in May 2023
Reviewed: 13 May 2023
Marian
United StatesN/A
It was centrally located, clean establishment and the entire staff was very friendly and accommodating!
Stayed in May 2023
Reviewed: 11 May 2023
Jose
United Statesall
Stayed in May 2023
Reviewed: 6 May 2023
Michael
United StatesThe only complaint we had was the powdered eggs. Everything else met our satisfaction.
I’m glad I made the choice of staying at Hampton Inn. The hotel exceeded our expectations. The whole staff was friendly and very accommodating. Our room was clean and the bed was comfortable. Breakfast was good. The one disappointment was the powdered eggs. I would have preferred the real thing. The pool was great. The, “extras,” happy hour, free coffee, tea, hot chocolate, and having beach accessories for the guests put the finishing touch on our stay. We would definitely return.
Stayed in May 2023
Reviewed: 4 May 2023
Tenneh
United StatesNo music during happy hour and no beverage provided for kids during happy hour.
I like verything about this hotel. Great for family with small children. Location is perfect. 5-7 minutes from the airport. Not very loud. Peaceful and beautiful. Staff are awesome. The hotel is very clean and I'm very picky when it comes to hotel being clean. This hotel met all my expectations. Breakfast is great and happy hour is good. I wish they had music during happy hour and provide some type of non-alcoholic beverages for kids during happy hour.
Stayed in May 2023
Reviewed: 2 May 2023
Neysi
United StatesA great location. Very clean and nice place.
Stayed in May 2023
Reviewed: 24 April 2023
Gwendolyne
Puerto RicoDont have bathroom outside...near to the pool
Stayed in April 2023
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