886 Ashford Ave, Condado, 00907 San Juan, Puerto Rico
#55 of 85 hotels in San Juan
Guests' ChoiceBased on 46 hotel reviews
7.8Cleanliness
8.9
Comfort
8.8
Location
9.1
Facilities
8.6
Staff
8.1
Value for money
7.5
Free WiFi
7.5
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Showing 1 – 25
Reviewed: 31 May 2024
Shadaya
United StatesThe bathroom is very small but no big deal about that. I didn’t like the toliet and that the bathroom door didn’t close all the way and it’s directly by the door. Also my door was hard to open.
The hotel is very nice. I enjoyed my stay.
Stayed in May 2024
Reviewed: 24 May 2024
Guzman
United StatesRooms was clean, view was fabulous but hotel staff never mentioned breakfast wasn’t included. At arrival, staff mentioned that breakfast was between 6:30am-11:00am. As my wife and I finished eating we were charged 55.00$ for two plates of a small amount of eggs,potatoes and bacon and a glass of orange juice.
Stayed in May 2024
Reviewed: 23 May 2024
Daria
United StatesThere could have been something complimentary in the room since there was a resort fee, maybe bottles of water. But you could purchase some downstairs so no big deal.
The location was 5 to 10 min, walking or uber, to most places in San Juan. The amenties were convenient. Having access to both facilities was a plus. One side lagoon the other the beach. The view was gorgeous during the day and at night. All the staff were very nice. We would've extended our stay but the hotel was sold out for a wedding. We have been to San Juan 5 times and always stay somewhere different but we will stay here again next time.
Stayed in May 2024
Reviewed: 29 April 2024
Santana
United StatesToo cold in lobby
Stayed in April 2024
Reviewed: 25 April 2024
Tonia
United StatesOur room thermostat didn't work properly. It never really cooled off. Just enough for it not to be hot. I let the front desk know, but it was not fixed during our stay.
Breakfast buffet was great! Fully stocked and hot every morning.
Stayed in April 2024
Reviewed: 15 April 2024
Shay
United StatesThe staff was very friendly . The room was very nice and the bed was comfortable . The bathroom was huge. The balcony had an amazing view . We had a view of the ocean and the strip . The pool area was nice and clean.
Stayed in April 2024
Reviewed: 15 April 2024
Alexandra
Dominican RepublicThey dont have bell botton personnel 😵💫
Location and the room is perfectly cleaned and the bath has everything you need and also the towels are soft and clean love it
Stayed in April 2024
Reviewed: 10 March 2024
Virginia
EcuadorWhen I arrived there were no towels to bathe in my room but they were quick to respond. At 8:30 in the morning the construction started to sound from the repairs they are doing but luckily I was already awake.
I liked the view from the room (towards the lake), the small and quiet pool and the access to the facilities of the Condado Hotel.
Stayed in March 2024
Reviewed: 28 February 2024
Simmons
United StatesThe room floors very very slippery if you are wet or have lotion on
The location , The service , the amenities , the food , the diversity, just everything literally
Stayed in February 2024
Reviewed: 3 February 2024
Miranda
United StatesLocation wasn’t my favorite I’ve tried in San Juan but other than that everything was great!
Very clean and nice balcony! Staff was friendly.
Stayed in January 2024
Reviewed: 3 June 2024
Anthony
United StatesI have no complaints
I didn't eat breakfast but everything else was perfect
Stayed in May 2024
Reviewed: 6 May 2024
Rita
Puerto Ricolocation and facilities are excellent
Stayed in May 2024
Reviewed: 28 April 2024
Valisha
United StatesBeing charged 45 dollars for a wine bottle that’s worth 15 dollars and scamming me like im stupid cause they knew I was American
Breakfast was nasty and the lady acted like we couldn’t eat their if we didnt have a voucher or invite.. it took like 10 minutes for her to say we can eat there if we wanted the buffet but I heard her offer other options to other guests!!
Stayed in April 2024
Reviewed: 23 April 2024
Markis
United StatesN/a
The bay view along with everything else
Stayed in April 2024
Reviewed: 17 April 2024
Yanitza
United StatesI’ve been a Hilton Honors member for years but I was very disappointed with the customer service at this location. There was an honest mistake made on my part and I booked our hotel for the wrong night. While I understand that this was my mistake, I was hoping this property would have looked at my membership and made an exception, but instead they were very difficult to work with. The reps at Booking couldn’t get a hold of anyone and they still charged me for one night even though I never made it to the property. Very dissatisfied with the service.
Stayed in April 2024
Reviewed: 16 April 2024
William
United StatesOverly expensive - no valet services - staff availability (General Manager/Billing)
Location/amenities
Stayed in April 2024
Reviewed: 12 April 2024
Luis
United StatesThe room entry door was difficult to open and close. The remodeled bathroom is uncomfortable. Breakfast was horrible and expensive! However, the bed was very comfortable.
Stayed in April 2024
Reviewed: 9 April 2024
Marty
United StatesDrinks were watered down. I had a martini might as well have water
It was nothing special. The omelette was so small. It didn’t taste good. There was no food when I got there.no fruit
Stayed in April 2024
Reviewed: 30 March 2024
Sadie
United StatesThe wifi was down the 1st night, limited things to watch on TV. The door getting stuck was a fire hazard, the toilet barely flushing was another issue. The rude guy in the bar area was another factor, I don't plan on staying again. It was a nice room/view. Close to the beach, but you had to go about 5 blocks before you're near any food/action. Starbucks was directly across the street, but I'm not a Starbucks kind of person
It was ok. For the price we paid you would expect more. The wifi was down the 1st night, limited things to watch on TV. The door getting stuck was a fire hazard, the toilet barely flushing was another issue. The rude guy in the bar area was another factor, I don't plan on staying again. It was a nice room/view. Close to the beach, but you had to go about 5 blocks before you're near any food/action. Starbucks was directly across the street, but I'm not a Starbucks kind of person
Stayed in March 2024
Reviewed: 27 March 2024
Jimmy
PanamaCheck in / out process. They could not find my third party reservation; next day, they could not check me out at 4:30 am, it has been 5 days since I left, and I have not received my invoice/receipt! They don't answer the phone/email.
Location, room views...
Stayed in March 2024
Reviewed: 9 March 2024
Judith
Dominican RepublicBathroom was smaller than expected compared to room size (barely could fit two people in if you are traveling with your partner) but it did the job.
Staff very helpful, room very clean and bed very comfortable, amazing view and convenient location
Stayed in February 2024
Reviewed: 8 March 2024
Williams
United StatesGuest services was hard to contact
It was very convenient to everything. Nice amenities the hotel had a beautiful view. It was cool.
Stayed in March 2024
Reviewed: 18 February 2024
Jessica
United Statesi booked a king room but they gave me a queen but it was no big deal
Everything it was so beautiful will definitely book again my next Visit to san juan
Stayed in February 2024
Reviewed: 25 January 2024
Oquendo
Puerto RicoN/A
Great location and service.
Stayed in January 2024
Showing 1 – 25
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