301 Highway 693, 646 Dorado, Puerto Rico
#1 of 9 hotels in Dorado
Guests' ChoiceBased on 526 hotel reviews
8.7Cleanliness
9.1
Comfort
9.2
Location
8.7
Facilities
8.9
Staff
9.1
Value for money
8.4
Free WiFi
8.6
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End of dialog contentReviewed: 1 June 2024
Gordon
United StatesThe food and drinks were just ok!! The bar staff 👎🏽!! Topical “ tip hustlers”!!!!! Our waiter was good but we overheard the other waiters who they said they didn’t want to wait on us after waiting 15 minutes!! But once they realized that we spoke Spanish they changed their attitudes.!! Shout out to the housekeeping gentleman who was sweeping the sand and found out it was my wife’s 50th birthday and got her a special drink!!!
The location was perfect far enough away from the crowds but close enough to hang out in the city. The front desk and house keeping staff were very responsive and super friendly! Loved the locals great vibes!! Eat and drink elsewhere!
Stayed in May 2024
Reviewed: 20 May 2024
Sylvia
United StatesThere wasn’t a spa
The view, the Grill/Bar and the employees
Stayed in May 2024
Reviewed: 15 May 2024
Sylvia
United StatesNothing
Beautiful location
Stayed in May 2024
Reviewed: 13 May 2024
Jessica
United StatesCan't complain about anything I enjoyed my time there
Everything was wonderful
Stayed in May 2024
Reviewed: 1 May 2024
Guy
United StatesPillows, mattress We woke up with sore neck
Location, private beach
Stayed in April 2024
Reviewed: 22 April 2024
Katrina
United StatesHyatt does not offer a restaurant there. There is an independent restaurant called mahi-mahi next to the pool in the beach. Lovely location the seafood nachos we got were equivalent to what you would get at a baseball game. Cheese whiz like cheese with small frozen shrimp. It’s unfortunate. There’s not better options.
The property, location and staff were incredible. Great place to get away
Stayed in April 2024
Reviewed: 22 April 2024
Stupinski
United StatesProperty was amazing. Didn’t even realize the type of amenities they had and how amazing they were till we arrived but when we did we were very happy with it. The staff was very friendly and inviting and the views were amazing. I loved staying here and will definitely come back with friends at another point.
Stayed in April 2024
Reviewed: 9 April 2024
Ralph
United StatesNice beach and pool area
Stayed in April 2024
Reviewed: 31 March 2024
Andrew
United StatesThe pool chairs need an update, not the most comfortable
The beach was amazing, perfect for swimming and snorkeling!
Stayed in March 2024
Reviewed: 27 March 2024
Francesline
United StatesThe back side of the hotel had a smell but you can only smell it if you walk on the back of the hotel.
The staff is super friendly, Kudos to Rodney for being so nice and accommodating all our needs.
Stayed in March 2024
Reviewed: 1 March 2024
Ivonne
United StatesSent a message with a question to the hotel but it was never answered.
The staff was exceptional - from the gate attendant, registration, and restaurant to housekeeping. Beautiful, clean beach and comfortable room.
Stayed in February 2024
Reviewed: 16 February 2024
Brett
United StatesGreat facility with a beautiful beach that was basically private. It never felt crowded by the beach or pool area. The staff were great and everything was clean. We were sad to leave.
Stayed in February 2024
Reviewed: 15 February 2024
Shireen
United StatesThe restaurant on site. Staff was not personable & I had to wait for 20 mins at the table no waitstaff around, once he did come out he barely acknowledged nor came over. So i had to go order food & drinks at the bar & ask to have brought out to the table!
Clean beautiful resort. The rooms were very nice. I was very pleased with my room @ the resort. I appreciated the private beach it was not crowded…it was perfect, multiple pools & hot tubs.
Stayed in February 2024
Reviewed: 9 February 2024
Ayala
Puerto RicoAmazing, super five star for me
Stayed in February 2024
Reviewed: 2 February 2024
Alexandra
United Statesthe attention of the people was the best
Stayed in January 2024
Reviewed: 28 January 2024
Sheena
United StatesA little pricey without much programming.
Clean & comfortable.
Stayed in January 2024
Reviewed: 15 January 2024
Adir
IsraelIt was clear to us before we came but still, it's important to understand that this is not a usual hotel - the reception is not 24/7, there is no breakfast or room service, they clean the rooms only every other day etc.
The facilities are really nice. Great beach and pool. The staff were welcoming. Room was clean, spacious and comfortable.
Stayed in January 2024
Reviewed: 12 January 2024
Yvette
United StatesOne bedroom suite with great for our small family. Staff was amazing and friendly. They even had daily activities for the little ones. Will definitely go back again
Stayed in December 2023
Reviewed: 18 December 2023
Lourdes
United StatesProperty is clean, secure, quiet, and room provides great amenities. The beach is walking distance and the pool is a really good size. The room has a microwave, small refrigerator, coffee maker, sink, and dishes. The gym was amazing and they even have a game room where they allowed us to rent games to play as a family in the room. There is plenty of places to eat in town and for anything you need. Location helps jump in to get to San Juan or visit the island without problems. Staff were helpful and friendly. I recommend this place and will look forward to staying in the future.
Stayed in December 2023
Reviewed: 6 December 2023
Catherine
United Statesthe caterpillars/worm outside
The property had a lot to offer. Basketball, volleyball, ping pong, soccer
Stayed in November 2023
Reviewed: 22 November 2023
Shannon
United StatesIt was all good
Beach and pool are great
Stayed in November 2023
Reviewed: 12 November 2023
Amy
United StatesLots of mosquitoes at the outdoor restaurant but they provided big spray when we mentioned it was an issue
Super clean, convenient rooms for families to be close to each other, wonderful pool and amazing view of the pools and ocean from our room. The stay was very friendly and being able to text them was extremely helpful too.
Stayed in November 2023
Reviewed: 3 November 2023
Rocio
United StatesWe did not have electricity Friday night all the way till Sunday afternoon and my checkout date was Monday morning at 10 AM. we had to sleep with a slide door open and we were attacked by mosquitoes. The rooms were unbearable. There was no air circulation and it was hot and humid. We had to wait in line to charge our cell phones every morning because the front office was the only location that had electricity. The food that we bought at the local supermarket went to waste because we did not have electricity to put our food in the refrigerator. The front desk lady mentioned that we were going to get a discount for the inconvenience and yet I have not seen any refund being issued.
I like that we were close to the beach. The pool was a pretty good size so you were not really crowded. Staff members were attentive and nice.
Stayed in October 2023
Reviewed: 31 October 2023
Kelly
United StatesMy one and only compliant is that somehow I was able to hear snoring from another room while trying to sleep.
The staff was wonderful. Every person we encountered was friendly and seemed like they had a good group effort for the task they were performing.
Stayed in October 2023
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