615 Ave Distrito De Convenciones, 00907 San Juan, Puerto Rico
#11 of 83 hotels in San Juan
Guests' ChoiceBased on 365 hotel reviews
8.8Cleanliness
9.1
Comfort
9.2
Location
9.3
Facilities
9.0
Staff
9.3
Value for money
8.2
Free WiFi
9.2
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End of dialog contentReviewed: 27 April 2024
Christi
United StatesProviding a shuttle to the cruise ship would be a great service!
Great breakfast and super nice staff
Stayed in March 2024
Reviewed: 23 April 2024
Arene
United StatesNice location
It was nice.
Stayed in April 2024
Reviewed: 16 April 2024
Karina
United StatesI have no complaints at all.
The property was in a great location. Close to everything.
Stayed in April 2024
Reviewed: 15 April 2024
Ortiz
United StatesParking options
Stayed in April 2024
Reviewed: 4 April 2024
Marines
United StatesIt was a tick on the bed.
The facility and customer service.
Stayed in March 2024
Reviewed: 26 March 2024
Roberto
United StatesHallway carpets were dirty, room service Not done during three day stay
Location, room amenities, apt style room, staff
Stayed in March 2024
Reviewed: 25 March 2024
John
Puerto RicoI wish it had a hot tub.
hotel was clean and convenient to the airport.
Stayed in March 2024
Reviewed: 22 March 2024
George
United StatesDidn’t appreciate the extra $40 charge for a 16 stay It should have been included with the already high prices. And to top it all up the shuttle driver REFUSED to take us and another family out, just because on that day Sunday the 17yh of March he was done working at 6 pm. Why offer the services until 5:30 if your drivers is done in 1:2 hr . We begged him to as a minimum drop us off at the Tmobil center which is across the very busy street basically and he REFUSED again……NO I’m off the clock soon! Thanks to him we mis out on lots of things we planned as my friend has told me about the shuttle services.
Stayed in March 2024
Reviewed: 21 March 2024
Luis
United StatesLimited parking
Can improve breakfast variety and quality. Need better coffee.
Stayed in March 2024
Reviewed: 16 March 2024
Elizabeth
United StatesThe room had a musty smell. There are not enough mirrors in the room but there are spaces where mirrors and lighting can be added. No wall mounted magnifying make-up mirror in room. Not enough towels-we had 3 big towels but reservation stated 4 people would be sharing a room (so I had to ask for towels) they brought extra! The counter tools did not match (2 different designs)-for such a beautiful hotel-counter stools should match. Maybe update system for parking? Having to stop at front desk to validate parking card is outdated and if front desk is busy you will have to wait.
Super clean! Location is awesome. Shuttle bus too! Room was comfortable. Bed & sofabed were comfortable. Workout room and business center were great. Pool was beautiful and clean and landscaping around was beautifully done. There is an outside room off dining area with a rainfall that is gorgeous. The lobby is simple yet beautifully decorated and the bar and service is wonderful. Wifi never failed us! ALL staff is helpful, ready to give suggestions and so polite & friendly!
Stayed in March 2024
Reviewed: 12 March 2024
Diana
United StatesExcellent costumer service,feel like home,very friendly staff at front desk & housekeeping too,room clean & beautiful view,shuttle service awesome,will rent this place again,love it !!!
Stayed in March 2024
Reviewed: 9 March 2024
Tim
United StatesWe attempted to check in early but didn’t get our rooms until around 5:30. Viktor at the front desk was very rude about it. Had to go over to Hyatt Place to eat and drink because the service at Hyatt House was SO poor.
Day staff was super friendly.
Stayed in March 2024
Reviewed: 3 March 2024
Bigham
United StatesN/A
Awesome!
Stayed in February 2024
Reviewed: 29 February 2024
Cicely
US Virgin IslandsThe fact that I was charged $25 even though I paid cash. There needs to be an option between oats and cream of wheat.
It was easy
Stayed in February 2024
Reviewed: 26 February 2024
Tim
United StatesBar was understaffed
Location was perfect
Stayed in February 2024
Reviewed: 21 February 2024
Heidi
United StatesUpdated (modern look), clean.
Stayed in February 2024
Reviewed: 17 February 2024
Eduardo
Puerto RicoGreat location clean great service
Stayed in February 2024
Reviewed: 29 January 2024
Ariana
Puerto RicoEverything! The location, the staff, the room. It exceeded my expectations. I will definetely will be staying again.
Stayed in January 2024
Reviewed: 25 January 2024
Mechelle
United StatesNothing.
The hotel was clean and comfortable. Bed was extremely comfortable. Staff were friendly and helpful. Loves the shuttle to Old San Juan. It is really close to the Pan Am Pier.
Stayed in January 2024
Reviewed: 18 January 2024
Vicente
United StatesThe area near the hotel is close to the conference center and highways, therefore is not very walking friendly towards old San Juan but you could get there easily by uber or using the hotel shuttle. The hotel is a 30 min walk away from la Placita de Santurce and 10 min walk to several restaurants, which I liked
Amazing room, comfortable, clean, quiet. It was on a second floor, so it didn't have a lot of view but it did have nice natural light. Good breakfast in the morning with an omelet station to get them fresh in the moment :D
Stayed in January 2024
Reviewed: 2 January 2024
Brunilda
Puerto RicoA little over price rate per night
Cleanliness, location, staff.
Stayed in January 2024
Reviewed: 20 December 2023
William
United StatesNo complaints at all.
Everything from the comfort of the property to the friendliness of all the staff members. Just an outstanding experience.
Stayed in December 2023
Reviewed: 8 December 2023
Jadell
United StatesThe room was clean, great size and awesome view. We got a king size bed, and this room also had an L shape sofa, e full desk and a big bathroom, plenty space for storage and closet. The location is great, only walking distance from Coca Cola Music Hall and other venues, including the Sheraton and the casino. I will stay here next time.
Stayed in December 2023
Reviewed: 5 December 2023
Damaris
United StatesGood breakfast, shittle service to near attractions, was very clean, walking distance to Distrito T Mobile, restaurants around in walking distance
Stayed in December 2023
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