1051 Avenida Las Palmas, Santurce, Santurce, 00907 San Juan, Puerto Rico
#79 of 85 hotels in San Juan
Guests' ChoiceBased on 53 hotel reviews
6.9Cleanliness
8.0
Comfort
7.8
Location
6.8
Facilities
7.4
Staff
7.4
Value for money
7.5
Free WiFi
7.5
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Showing 1 – 25
Reviewed: 7 February 2024
Minerva
United StatesFelt unsafe outside. Could not go for walks. Junkies/homeless people sitting in front. Do not rent room 1, right in front and can hear everything outside and people coming up/down stairs.
Place? Excellent. Room? Good. bathroom? Great. Any issues? Taken cared of within 24hrs.
Stayed in February 2024
Reviewed: 4 February 2024
Bernard
United StatesThey seemed to have problems with the basics. There were 2 bath towels, one hand towel and no wash cloths. There was no bathmat and the tile floor was very slippery when wet. The body wash dispenser was empty and not attached to the wall. (There was no other soap except liquid hand soap that was in a dispenser attached to the wall near the sink). There was a half a roll of toilet paper and no spare. This was a 4 story walk-up, not a problem except that the stairs were quite steep. Most of these could easily have been addressed if there were any on-site staff. I would not have booked this property had I known in advance that it was a no-contact property.
The room and the public areas were beautifully decorated and the shower was great. The area around the hotel seemed a little sketchy at first, but there were a lot of nice things about it. We discovered couple of nice cafes and an area where the buildings were all painted with murals. We did enjoy our stay.
Stayed in February 2024
Reviewed: 10 November 2023
Marvin
United StatesManagement was non responsive.
The proximity to restaurants and bars.
Stayed in November 2023
Reviewed: 7 November 2023
Lamborghini
United StatesI didn't like the fact that there was no microwave or refrigerator.
I like that the housekeeper was able to accommodate us in any way that we need it she made this day better.
Stayed in November 2023
Reviewed: 5 July 2023
Anthony
United StatesLocation
Stayed in July 2023
Reviewed: 23 June 2023
Iranny
United StatesPeaceful
Stayed in June 2023
Reviewed: 19 June 2023
Adolfo
Puerto RicoThe Wi-Fi signal are not stable
Stayed in June 2023
Reviewed: 17 April 2023
Debbie
United StatesIt was in a bad area. People hanging out on their stoops.
The room was clean and everything within walking distance
Stayed in April 2023
Reviewed: 2 June 2024
Og
United Statesi didnt stay longerrr
coffee and quick cookies
Stayed in May 2024
Reviewed: 5 May 2024
Yasmary
United StatesWell I had the only room with a shower, the rest had to share a bathroom and in my bathroom we had no water pressure! So we couldn’t fully shower and the location doesn’t allow for you to have a rental car because legit no parking. Also so many door locks and no one physically there to help you when one of them doesn’t work !
Clean
Stayed in April 2024
Reviewed: 9 March 2024
Ivan
SpainThis property do not have reception or staff in the location. Upon my arrival I did not received any message with instructions on what is my room, the wifi passwords, access codes to hotel and the room, needed to call on the phone provided via email in case of emergency and wait on the line for 30 min. Property advertise on booking that you can pay once you are in hotel, this is a lie, I was charged from the card I provided for pre authorization, on the day before check in without even have the opportunity to talk to anyone. Bed blankets were smelling like a cats piss on it day in and day out, needed to take it to balcony to get read of the stench in the room. The worst part is that representatives in Booking.com suggested me this property as my originally reserved hotel had piping issue. Well done Booking.com!
Cleaning stuff in the morning of my check out were very polite.
Stayed in March 2024
Reviewed: 25 January 2024
Rolfes
United StatesPeople were very loud in the halls and woke us up at 2am every day
Stayed in January 2024
Reviewed: 16 December 2023
Andreisy
United StatesEverything was clean, the balcony was great, and the bathroom was beautiful.
Stayed in November 2023
Reviewed: 21 October 2023
Mitchell
United StatesThere is ZERO sound control - we heard so much sound carrying from outside literally all night and it was very obnoxious. Not to mention it's in a really sketchy area - so sketchy that my husband and I actually left after the first night and despite their policy on only charging the first night for a cancellation, they refused us any kind of refund at all. We paid for three nights even though we only stayed for one because we felt so uncomfortable with the area.
Beautiful on the inside, very well kept, nice bed & secure building
Stayed in October 2023
Reviewed: 10 October 2023
Destiny
United StatesThe room was almost the size of the bathroom which is disappointing since it looked bigger on the picture. There was also a huge roach in my room which scared me and I wasn’t able to put any of my stuff on the ground. There was also no furniture, which I knew, but it would’ve been nice especially since there was a roach on the ground. Would’ve been nice to have somewhere to put my bags other than on my bed.
The bathroom was beautiful and a very nice size. Also loved how it was a separate tub, shower and then a detachable shower head. I like the security of the hotel and the hotel door.
Stayed in October 2023
Reviewed: 18 September 2023
Mcmaster
UK Virgin IslandsThe stairwell was too narrow, and it would have been nice if there was at least a ramp where I can wheel my suitcase up and down the stairs, so, that was a bit challenging to get up and down. And getting the door open after punching in the code, the instructions could have been a little more specific in terms of getting the door open, like, I had to pull the door to the left then push, in order for it to open.
I loved the self-check in with all the codes, the outdoor bathroom, nice, the room was clean, cozy and nice. As a solo traveler, as a solo female traveler I felt really safe and secured while there. I felt sooooo relaxed, I was only sorry it was only for one night, but I definitely would be back another time.
Stayed in September 2023
Reviewed: 17 August 2023
Richelieu
United StatesManagerial staff could have offered better assistance for problems with roaches.
Stayed in August 2023
Reviewed: 7 August 2023
Anna
Puerto RicoCockroaches and ants in our room, the room was very small, smelled bad
The shower was okay, AC worked
Stayed in July 2023
Reviewed: 3 August 2023
Lashanda
United StatesWe could hear people having sex
Shower
Stayed in August 2023
Reviewed: 31 July 2023
Rivera
United StatesThey have to change everything including their manner...
It's nothing not even water
Stayed in July 2023
Reviewed: 30 July 2023
Dinesh
United StatesLocation and neatness of the mattress. Not much space.
Stay was ok, Location was OK. You might feel it as a crime location but passable.
Stayed in July 2023
Reviewed: 10 July 2023
Gladys
United StatesWhere do I begin, firstly this property is self service check in and out they text you a code to enter the building and your room, the rooms look nothing like the pictures the room was the size of a box literally I had to climb in the corner to even fit in the bed, the neighborhood was completely unsafe we heard countless numbers of gunshots throughout the night we barely slept because it was just unsafe not to mention the bed is so small it’s not enough room for 2 people. the next morning we called Uber to the airport and when he saw the neighborhood he rode right pass us. our flight was cancelled and we needed something for the night that’s how we ended up here out of desperation definitely won’t stay here ever again!!!
absolutely nothing this place was horrible!!!
Stayed in July 2023
Reviewed: 5 July 2023
Angelica
United StatesThe room was nice and cozy. I loved how secured it was by having a lock in the main entrance and on the room doors.
Stayed in July 2023
Reviewed: 30 June 2023
Iván
Puerto RicoThe only thing that could be improved are the services offered on the TV in the room. Still, everything else was great including the A/C and the check-in system.
Something that surprised us about the room was the bathroom, super spacious, comfortable and ideal for the room. Also, the cleanliness of the room was something that caught our attention. The overall experience at La Calma was very good.
Stayed in June 2023
Showing 1 – 25
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