1077 Ashford Avenue, Condado, 00907 San Juan, Puerto Rico
#28 of 85 hotels in San Juan
Guests' ChoiceBased on 632 hotel reviews
8.4Cleanliness
8.7
Comfort
8.8
Location
9.2
Facilities
8.8
Staff
8.6
Value for money
7.7
Free WiFi
7.6
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End of dialog contentReviewed: 31 May 2024
Marcia
United StatesEverything inside the resort was expensive. We eat most of the times outside. We try the " buffet breakfast" $40/person but, I was not impress by the buffet so, we order from the menu. Of course alcohol was really expensive at the resort ( i do not drink but saw the prices on the menus) Some of the guests on our area were extremely loud...too much alcohol I guess...... The torus and attractions were very expensive through the hotel so, we bought it separate
Our rooms where facing the pool, we were not on the towers, and I like it that way. We could see the ocean from our windows, 2nd floor. The location was good, and there were some restaurants, like Orozco's and Ropa Vieja Restaurants that the food was good. Service people were very nice and resourceful
Stayed in May 2024
Reviewed: 28 May 2024
Angelene
United StatesOur sliding glass door to the balcony would not open and we receive some wrong information regarding our room from a new employee.
The location was great. The resort had a lot of amenities, easy access to the beach, and a lot of complimentary items. Also the staff was great. We were there for the Memorial Day holiday, so it was a lot of people in the hotel, but it didn't feel over crowded.
Stayed in May 2024
Reviewed: 21 May 2024
Frankie
United StatesRoom was hot at night. Was moved to the older section of the resort after my reservation was messed up. And the Ac does work that good at all. The Room we was moved from was a regular room but everything was upgraded… When we was moved everything was old and out dated. No smart TV nothing to watch with a hot room. But room was clean…. Manager did say the side I was moved on is about to start getting remodeled…
Beautiful
Stayed in May 2024
Reviewed: 7 May 2024
Mark
United StatesThe beds and pillows were too causing an uncomfortable night’s sleep. Prices were fair in Solera but breakfast prices were outrageous.
The staff was very helpful and the resort was laid out Well. The food at the restaurants was very good.
Stayed in May 2024
Reviewed: 6 May 2024
David
United StatesStaff very friendly and always there to help Great breakfast
Stayed in May 2024
Reviewed: 5 May 2024
Destremps
United StatesVERY EXPENSIVE! After resort fees the cost was about $450 a night. That's a lot for a small room with no balcony and a tiny bathroom. The bed was comfortable and if you want an early night, the TV has full cable and streaming services. The main pool is a decent size but the other 2 pools are pretty small, especially by the beach. There were several days when children had taken over the small pool. Obviously this isn't the resort's fault, but be aware. Be aware that the bar closes at Midnight most nights, no exceptions. Not idea. Drinks are very expensive but good. I suppose that's the norm at "higher end" resorts..
This is a beautiful resort in an ideal location. The staff are fantastic and a pleasure to talk to for places to go and to learn about the culture.
Stayed in May 2024
Reviewed: 1 May 2024
Roshanak
AustraliaWe were upgraded to a suite for free, but it was facing a construction sight, with lots of noise and no beach views. We would have been better off with our original booking
Pool and beach facilities
Stayed in April 2024
Reviewed: 28 April 2024
Naquanda
United StatesThe ocean view
Stayed in April 2024
Reviewed: 25 April 2024
Shanay
United StatesHouse Keeping wasn’t consistent
The location was great
Stayed in April 2024
Reviewed: 24 April 2024
Vita
United StatesEverything overall was good
Restaurant options were great
Stayed in March 2024
Reviewed: 22 April 2024
Maria
United StatesNo entertainment
Good facilities. Clean and friendly staff.
Stayed in March 2024
Reviewed: 22 April 2024
Makala
United StatesThat the resort wasn’t all inclusive, the drinks were very pricey.
That my room had an ocean view
Stayed in April 2024
Reviewed: 19 April 2024
Tionna
United StatesI stayed in the standard King room. I thought it was small and outdated. I was not a fan of my room, but the beautiful balcony and view made up for it. They do however have upgraded suites which I would highly recommend.
The service and the staff were phenomenal. Everyone was very helpful and very attentive. The facilities were clean and well decorated. This resort had multiple bars, pools, and restaurants with beautiful views and relaxing scenery.
Stayed in April 2024
Reviewed: 18 April 2024
Lauren
United StatesIt didn’t have a spa - but we saw one is coming in
It was away from San Juan, in a great little town, easy and safe to walk around and the building was perfect, along with the beach
Stayed in April 2024
Reviewed: 12 April 2024
Janelle
United StatesThe humidity in the room was annoying even with the air conditioner on. The refrigerator was not very cold. The elevator doors closed extremely quick and I was caught in the door and had to stop it very quickly and it bruised my arm. Maybe a sign in the elevator would warn guests about how fast the doors close would be a good idea.
The views of the beach, the pools were immaculate, the staff was very helpful and professional. The food at all restaurants and coffee shop was delicious. Yoga on the beach was fun and very relaxing. This resort is amazing 😊
Stayed in April 2024
Reviewed: 10 April 2024
Veronica
United StatesI didn’t like that they didn’t have a store on the property you had to go out of the way to cvs or Walgreens to get water or whatever you needed .
I I love that it was on the beach also not far from the airport and close to the mall and restaurants.
Stayed in March 2024
Reviewed: 1 April 2024
Nélio
SwitzerlandStarting to need a few renovation/maintenance works. But again, Hotel is really good and this is only a suggestion, not a complaint! ☺️
Really good location! Hotel is really nice and as everything inside that is needed. We were visiting the island and didn't get to try everything out but still had a look around.
Stayed in March 2024
Reviewed: 28 February 2024
Lenzie
United StatesGreat breakfast
Stayed in January 2024
Reviewed: 7 February 2024
Fabian
United StatesI stongly suggest you dont leave your bar tab open at the lobby bar as the bartenders seem to add drinks to your tab for there loical friends. To make matters worse once we complained, the bar manager disregarded our complaint and made a big joke out of it. It seemed to me that the bar manager (Jessica) is aware and condones this behavior.
Hotel is at an ideal spot, within walking distance to bar, food and entertainment. It has a nice beach with plenty of hotel provided chairs and umbrellas. It had two pools on both street and beach side to enjoy the sun all day and the staff was very accomadating. I would definitely stay here again.
Stayed in February 2024
Reviewed: 6 February 2024
Antonio
CroatiaThey don’t accept Euro cash at reception and the WiFi internet was weak…
Facility and position of Hotel is really nice. Strange birds noise was keeping me awake.
Stayed in January 2024
Reviewed: 28 January 2024
Cindy
United StatesOur room door did not lock-it was broken. The AC seemed hard to control.
The pool area was beautiful. Right on the beach
Stayed in January 2024
Reviewed: 20 January 2024
Tatyana
United StatesThere was some water dripping from the ceiling during the rain.
Lovely hotel, excellent restaurants, pools and the beach. Parking is very convenient.
Stayed in December 2023
Reviewed: 12 January 2024
Carlos
SerbiaThe breakfast was good.
Stayed in January 2024
Reviewed: 6 January 2024
Marie
United StatesMore breakfast options
The breakfast was ok not much of an option. However, everything else was great ! We were nervous from some of the negative reviews but La Concha exceeded our expectations. We stayed on the 11th floor ocean view, STUNNING view. The room was spacious and clean. I will be staying here again
Stayed in January 2024
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