206 Fortaleza st, Old San Juan, 00901 San Juan, Puerto Rico
Based on 15 hotel reviews
6.2Cleanliness
7.4
Comfort
7.0
Location
8.7
Facilities
6.8
Staff
7.0
Value for money
6.5
Free WiFi
8.8
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Showing 1 – 15
Reviewed: 16 May 2023
Dynasty
United StatesNo elevators, it was a struggle getting my bags up and down the stairs especially with no help from staff. I also wish the rooms had windows. It’s so dark in there.
The location was perfect. In the heart of Old San Juan. Very clean and quiet.
Stayed in April 2023
Reviewed: 2 January 2023
Matt
United Statesmain complaint was loud noise coming from common area late into the night - until past 2am. Believe it was coming from tv or music on tv in common area. should be quiet time rules after 12am, it was very annoying.
good value for old San Juan and was torn between giving them 7 or 8. rooms have no windows but they are clean and common areas kept clean.
Stayed in December 2022
Reviewed: 18 April 2023
Tiffani
United StatesOnce the higher floors are ready, we will choose a room with a window. Having to find our own parking was inconvenient, but worth it to be downtown. I would love to know the history of the building!
The hotel is beautiful and appears to be newly refurbished. The front desk clerk is warm and friendly. The location can't be beat - in the heart of Old San Juan.
Stayed in April 2023
Reviewed: 7 March 2023
Thomas
NetherlandsNo windows in room. After check-in there was no staff present. No breakfast but enough opportunity in the neighbourhood.
Clean room, good bed, nice bathroom. Location in center of Old San Juan perfect Quiet, easy access.
Stayed in February 2023
Reviewed: 28 December 2022
Samihasadi
United StatesNo hot water, and the room is like match box
Location
Stayed in December 2022
Reviewed: 13 November 2022
Cyndi
United StatesSo much could have been better..... I arrived early with my luggage to see if I could drop it for the day. When I arrived I called the number on the sheet- first one did not work, second one did work and they called someone else who was inside and eventually he came to the door. He did let me check my bag in and emailed me the code for the exterior door and told me it would start working at 3 pm. So off I went, I returned at 3:30 and the code did not work and the two phone numbers on the door did not work. So I waited at the door until 4 pm when the guy came out and he let me in. The code did eventually work, but that was a drag. When I asked the guy about where to get coffee around the hotel early in the morning he had NO clue and did not seem to want to be helpful at all. The room was pretty dirty, a layer of dust on the nightstand and lamp next to the bed, long dark hairs on the pillow, dust everywhere on the floor. The shower did not drain well so that was kind of a bummer. The blanket on the bed was like the cheapest thinest blanket ever. But the worst part for me was the bed was HARD. I had to go get a massage the next day!
The location is fantastic right in the middle of the town with lots of shops and stores nearby.
Stayed in November 2022
Reviewed: 13 November 2022
Gianmarco
NetherlandsNo reception No lagguage store No wifi
Location
Stayed in November 2022
Reviewed: 6 November 2022
Katherine
Dominican Republicwe wait 15 minutes because no one was at the hotel, needed to call to get the checking. they don’t have more than 1 key, so if you are with a group you’ll have to shared it. the bed has bugs, pretty uncomfortable. disappointed.
location was good
Stayed in November 2022
Reviewed: 1 November 2022
José
United StatesSo’ bad...
Before my reservation was paid and confirmed; when a get the hotel entrance door; there not personal to make the check in; just a printed letter at the door, the the telephone number, one doesn’t work and the other nonebody pick-up the phone.
Stayed in October 2022
Reviewed: 10 January 2023
Anna
United StatesThere are no comments available for this review
Stayed in December 2022
Reviewed: 2 January 2023
Eliseo
United StatesThere are no comments available for this review
Stayed in January 2023
Reviewed: 14 November 2022
Marielys
Puerto RicoThere are no comments available for this review
Stayed in November 2022
Reviewed: 5 November 2022
Irena
BulgariaThere are no comments available for this review
Stayed in November 2022
Reviewed: 10 October 2022
Ileana
United StatesThere are no comments available for this review
Stayed in October 2022
Reviewed: 7 May 2023
Anonymous
Puerto RicoThere are no comments available for this review
Stayed in May 2023
Showing 1 – 15
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