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Reviews of Palacio Provincial - Adults Only

103 San Francisco Street, Old San Juan, 00901 San Juan, Puerto Rico

#11 of 84 hotels in San Juan

Guests' Choice

Review score

Based on 504 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    9.7

  • Facilities

    9.2

  • Staff

    9.2

  • Value for money

    8.5

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 14 May 2024

    9.0
    Beautiful and historic
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    The rooms were a bit bright because the light from the bathroom was bright. But it was a great room and I would definitely stay here again.

    Beautiful hotel and location. I loved the room and the pool.

    Stayed in May 2024

  • Reviewed: 4 May 2024

    10
    This hotels location, comfort and pool is GREAT!!
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted via mobile

    The only small thing. Our first floor room was unique with very high ceiling, with a comfortable bed and nice shower. Huge window but minimal natural light comes in and lighting is good but still a little dark. The ONLY minimal thought.

    Great location in Old San Juan. Wonderful roof top pool, hot tub and bar! Court yard quiet, clean with comfortable outdoor furniture with lots of plants, water fall wall and good lighting. Plus a library!

    Stayed in May 2024

  • Reviewed: 1 May 2024

    10
    We had a great time and will definitely be staying there next time!
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights

    The restaurant could use some work. Staff was slow and standing around chatting and food was mediocre but there are tons of restaurants super close by. It would be nice if they could make that better because it is really nice and convenient to eat in the hotel.

    Other than that it was perfect. We brought our dog and we were able to take him everywhere on the property with us. The pool area and bar up there are awesome! Perfect location!

    Stayed in April 2024

  • Reviewed: 16 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights

    Restaurant food was good, although we were never informed about breakfast being available. Restaurant staff was disorganized, and one time we had a very long wait. We finally asked what the problem was. The waiter informed us he had not placed our order, and then, did nothing about it. We left. We did have another meal there and service was fine.

    Gracious friendly staff. Beautiful rooftop pool area. Clean and comfortable.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Amazing staff, very attentive and helpful. The hotel is beautiful and comfortable..

    Stayed in March 2024

  • Reviewed: 15 March 2024

    10
    A perfect way to experience Old San Juan in the heart of the city, but without the urban noise
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    Nada

    Beautiful historic building with a friendly, helpful staff. Ceiling fan made the room extra comfortable. We enjoyed a nice breakfast for one of the mornings, and drinks at the rooftop bar. Easy walk to the forts, plazas, shopping, and bars & restaurants. Carli's Jazz joint and La Factoria great choices, and mojitos at Marilyn's across the street- ask at the desk!

    Stayed in March 2024

  • Reviewed: 14 March 2024

    10
    Excellent!
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Rooms were great! Beds comfortable, shower was fantastic, clean & nicely decorated. Excellent coffee & service at the restaurant. Most of all that roof deck pool! A haven in Old San Juan.

    Stayed in March 2024

  • Reviewed: 12 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Location is great

    Stayed in March 2024

  • Reviewed: 6 March 2024

    9.0
    I will definatly come again. We loved this hotel, the staff and location. Beautiful memories made.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    We heard a lot of noise. Neighbors stayed up VERY late having a party. At 3 am they were still going strong. Night two there was a rooftop party, directly above us, which also kept us up. I do wish the balcony opened but that wasn't a show-stopper.

    The staff was very friendly and helpful. The aesthetics were inviting, appealing, and very clean. We enjoyed many of the spaces. We loved the beautiful water features and plants. Having bottled water available was very helpful. The rooftop pool area made a lovely place to cool off after a hot day around the town. The Internet worked great. The shower was luxurious. The beds and linens were very comfortable. Having robes and slippers was a useful plus.

    Stayed in March 2024

  • Reviewed: 4 March 2024

    10
    This is a beautiful historic boutique hotel located in Old San Juan with an excellent professional and gracious staff wh
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    There was nothing I didn't like.

    It was beautiful-a stunning adaptation of a historical building into a boutique hotel in central Viejo San Juan.

    Stayed in March 2024

  • Reviewed: 27 February 2024

    10
    The staff is outstanding, hotel is beautiful, enjoy a drink at rooftop bar at sunset!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 4 nights

    The front desk staff and management are exceptionally helpful and attentive. All requests were handled efficiently, email questions were answered completely and we felt very well attended. The location is excellent for walking around Old San Juan. There is a great spot for outdoor corner cafe for coffee and pastries close by. The city works diligently to keep the streets spotlessly clean and safe. There are street sweepers working night and day to sweep up any fallen leaves and more than adequate security/police patrolling the area. There is an abundance of beautiful architecture within walking distance of the hotel.

    Stayed in February 2024

  • Reviewed: 25 February 2024

    8.0
    Great facility. Hospitality was just fair and I would say the same about the restaurant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Location was great. Parking was problematic though

    Stayed in February 2024

  • Reviewed: 19 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Loved the place and the staff

    Stayed in February 2024

  • Reviewed: 18 February 2024

    8.0
    Relaxing
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Pool and the view

    Stayed in February 2024

  • Reviewed: 2 February 2024

    9.0
    Very nice!
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Hotel was very nice, food was great for breakfast & dinner. Drinks were great as well. Rooftop deck & pool were very nice. Staff was very nice & helpful.

    Stayed in January 2024

  • Reviewed: 31 January 2024

    10
    It was the perfect tranquil location for us and we will be back.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights

    Our only downside is that the room was very cold despite trying to adjust the temperature.

    The location was perfect and the staff was wonderful.

    Stayed in January 2024

  • Reviewed: 17 January 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    We were on the first floor which created a lot of noise during the night. Made it hard to sleep at times.

    Everything was amazing.. very nice place.. great location

    Stayed in January 2024

  • Reviewed: 5 January 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    They should warn everyone that there is no parking in the city. It’s almost impossible. They finally let us park for a few hours in the front after circling for two hours to find a spot. This should be made very clear that there is no parking. The employee did handle it for us after speaking with her manager. The front desk employees are very sweet and helpful. I will definitely be back to the hotel in the future.

    Property is beautiful and in a great location. The rooms were spacious and comfortable. Beds were comfortable and showers nice and big. Lots of space.

    Stayed in January 2024

  • Reviewed: 4 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Bath top was dangerously slippery

    Excelent brunch menu

    Stayed in December 2023

  • Reviewed: 31 December 2023

    10
    A gorgeous place to stay in the heart of Viejo San Juan.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Service is so slow. Very PR.

    It’s so beautiful! Right in old San Juan, on a quieter street. The room was super quiet - no street noise. Food was okay. Coffee at the restaurant was excellent.

    Stayed in December 2023

  • Reviewed: 27 December 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything

    Stayed in December 2023

  • Reviewed: 21 December 2023

    9.0
    Overnight visit to enjoy the old city.
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Location & historic setting

    Stayed in December 2023

  • Reviewed: 11 December 2023

    8.0
    Amazing time in San Juan
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The mattress was hard. Woke up with body aches. Please invested in softer mattresses in the future. Breakfast was decent but I suggest adding more variety choices for future guests.

    The location was perfect. You are in walking distance to explore Old San Juan. The room was spacious and provided a quiet environment.

    Stayed in December 2023

  • Reviewed: 4 December 2023

    8.0
    Great - hope to be back soon
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night

    Restaurant was under renovation so a continental breakfast was offered. Supermarket muffins and buns. No hot water for tea. We waited a half hour for it to come from a neighboring property. The only disappointment.

    Great location. Nice room with comfy linens. Interior courtyard was serene. Loved the pool on the roof. Beautiful historic architecture with modern amenities.

    Stayed in November 2023

Showing 1 – 25

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