103 San Francisco Street, Old San Juan, 00901 San Juan, Puerto Rico
#12 of 85 hotels in San Juan
Guests' ChoiceBased on 493 hotel reviews
8.8Cleanliness
9.3
Comfort
9.2
Location
9.7
Facilities
9.2
Staff
9.2
Value for money
8.5
Free WiFi
8.6
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End of dialog contentReviewed: 18 May 2024
Glennis
United StatesWe would have liked a microwave and a window we could see out. Ours was unreachable. The shower leaked water from the bottom.
All the food was great, especially the coffee and pizza. The staff was really accommodating in every case. The location is the best!
Stayed in May 2024
Reviewed: 14 May 2024
Alexander
United StatesThe rooms were a bit bright because the light from the bathroom was bright. But it was a great room and I would definitely stay here again.
Beautiful hotel and location. I loved the room and the pool.
Stayed in May 2024
Reviewed: 4 May 2024
Stephen
United StatesThe only small thing. Our first floor room was unique with very high ceiling, with a comfortable bed and nice shower. Huge window but minimal natural light comes in and lighting is good but still a little dark. The ONLY minimal thought.
Great location in Old San Juan. Wonderful roof top pool, hot tub and bar! Court yard quiet, clean with comfortable outdoor furniture with lots of plants, water fall wall and good lighting. Plus a library!
Stayed in May 2024
Reviewed: 1 May 2024
Jennie
United StatesThe restaurant could use some work. Staff was slow and standing around chatting and food was mediocre but there are tons of restaurants super close by. It would be nice if they could make that better because it is really nice and convenient to eat in the hotel.
Other than that it was perfect. We brought our dog and we were able to take him everywhere on the property with us. The pool area and bar up there are awesome! Perfect location!
Stayed in April 2024
Reviewed: 16 April 2024
Sydney
United StatesRestaurant food was good, although we were never informed about breakfast being available. Restaurant staff was disorganized, and one time we had a very long wait. We finally asked what the problem was. The waiter informed us he had not placed our order, and then, did nothing about it. We left. We did have another meal there and service was fine.
Gracious friendly staff. Beautiful rooftop pool area. Clean and comfortable.
Stayed in March 2024
Reviewed: 25 March 2024
Michelle
Puerto RicoAmazing staff, very attentive and helpful. The hotel is beautiful and comfortable..
Stayed in March 2024
Reviewed: 15 March 2024
Jonathan
United StatesNada
Beautiful historic building with a friendly, helpful staff. Ceiling fan made the room extra comfortable. We enjoyed a nice breakfast for one of the mornings, and drinks at the rooftop bar. Easy walk to the forts, plazas, shopping, and bars & restaurants. Carli's Jazz joint and La Factoria great choices, and mojitos at Marilyn's across the street- ask at the desk!
Stayed in March 2024
Reviewed: 14 March 2024
Kassondra
United StatesRooms were great! Beds comfortable, shower was fantastic, clean & nicely decorated. Excellent coffee & service at the restaurant. Most of all that roof deck pool! A haven in Old San Juan.
Stayed in March 2024
Reviewed: 12 March 2024
Fabricio
United StatesLocation is great
Stayed in March 2024
Reviewed: 6 March 2024
Tanya
United StatesWe heard a lot of noise. Neighbors stayed up VERY late having a party. At 3 am they were still going strong. Night two there was a rooftop party, directly above us, which also kept us up. I do wish the balcony opened but that wasn't a show-stopper.
The staff was very friendly and helpful. The aesthetics were inviting, appealing, and very clean. We enjoyed many of the spaces. We loved the beautiful water features and plants. Having bottled water available was very helpful. The rooftop pool area made a lovely place to cool off after a hot day around the town. The Internet worked great. The shower was luxurious. The beds and linens were very comfortable. Having robes and slippers was a useful plus.
Stayed in March 2024
Reviewed: 4 March 2024
Anne
United StatesThere was nothing I didn't like.
It was beautiful-a stunning adaptation of a historical building into a boutique hotel in central Viejo San Juan.
Stayed in March 2024
Reviewed: 27 February 2024
Carol
United StatesThe front desk staff and management are exceptionally helpful and attentive. All requests were handled efficiently, email questions were answered completely and we felt very well attended. The location is excellent for walking around Old San Juan. There is a great spot for outdoor corner cafe for coffee and pastries close by. The city works diligently to keep the streets spotlessly clean and safe. There are street sweepers working night and day to sweep up any fallen leaves and more than adequate security/police patrolling the area. There is an abundance of beautiful architecture within walking distance of the hotel.
Stayed in February 2024
Reviewed: 25 February 2024
Michael
United StatesLocation was great. Parking was problematic though
Stayed in February 2024
Reviewed: 19 February 2024
Nita
United StatesLoved the place and the staff
Stayed in February 2024
Reviewed: 18 February 2024
Pagan
Puerto RicoPool and the view
Stayed in February 2024
Reviewed: 2 February 2024
Anthony
United StatesHotel was very nice, food was great for breakfast & dinner. Drinks were great as well. Rooftop deck & pool were very nice. Staff was very nice & helpful.
Stayed in January 2024
Reviewed: 31 January 2024
Elizabeth
United StatesOur only downside is that the room was very cold despite trying to adjust the temperature.
The location was perfect and the staff was wonderful.
Stayed in January 2024
Reviewed: 23 January 2024
Leticia
BrazilThe walls are to thin, so you can hear everything that your room neighbors say and do.
Almost everything is perfect. It’s comfortable, well located and the staff is really helpful and sympathetic.
Stayed in January 2024
Reviewed: 17 January 2024
Joelle
United StatesWe were on the first floor which created a lot of noise during the night. Made it hard to sleep at times.
Everything was amazing.. very nice place.. great location
Stayed in January 2024
Reviewed: 5 January 2024
Stacey
United StatesThey should warn everyone that there is no parking in the city. It’s almost impossible. They finally let us park for a few hours in the front after circling for two hours to find a spot. This should be made very clear that there is no parking. The employee did handle it for us after speaking with her manager. The front desk employees are very sweet and helpful. I will definitely be back to the hotel in the future.
Property is beautiful and in a great location. The rooms were spacious and comfortable. Beds were comfortable and showers nice and big. Lots of space.
Stayed in January 2024
Reviewed: 4 January 2024
Bernabe
Puerto RicoBath top was dangerously slippery
Excelent brunch menu
Stayed in December 2023
Reviewed: 31 December 2023
Ann
United StatesService is so slow. Very PR.
It’s so beautiful! Right in old San Juan, on a quieter street. The room was super quiet - no street noise. Food was okay. Coffee at the restaurant was excellent.
Stayed in December 2023
Reviewed: 27 December 2023
Laura
United StatesEverything
Stayed in December 2023
Reviewed: 21 December 2023
Olga
Puerto RicoLocation & historic setting
Stayed in December 2023
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