Exit 205 Rd 127 km. 8.6, 00656 Guayanilla, Puerto Rico
#1 of 1 hotels in Guayanilla
Guests' ChoiceBased on 425 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
9.0
Facilities
8.8
Staff
9.0
Value for money
8.6
Free WiFi
8.3
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End of dialog contentReviewed: 2 June 2024
Marisol
Puerto RicoNothing
Clean and excellent ambient
Stayed in June 2024
Reviewed: 24 May 2024
Leslie
Puerto RicoWater heater not working properly
Excellent
Stayed in May 2024
Reviewed: 14 May 2024
Ruiz
United StatesI did not like the breakfast. The hot cereal was good not so the eggs or french toast.
It was clean. Very modern looking . Personnel was friendly.
Stayed in May 2024
Reviewed: 13 May 2024
Gladys
Puerto RicoFor me and my husband everything was perfect.
First the lobby beautiful. Room was very comfortable. Pool was very nice.
Stayed in May 2024
Reviewed: 1 May 2024
Walepr
Puerto RicoA microwave
Breakfast was awesome, we were expecting continental, but it was almost a full one. Great flavors and service!
Stayed in April 2024
Reviewed: 29 April 2024
Rodriguez
Puerto RicoThere are little or no security personnel in the parking area, plus it needs more lights in the area. They need to expand the dining area, not enough tables to sit and enjoy your breakfast (we had to sit outside on a bench). They need to have some security doing some rounds on the floors since they were people running around in the hallway at 1 a.m. making noises. They need to clean the Koi fish tank. It was so dirty that you couldn't even see the fish.
The place was great, awesome, and polite personnel. The room was big and clean, and the bathroom was spotless clean. The casino was fun!! The food was so delicious!!We will stay again.
Stayed in April 2024
Reviewed: 29 April 2024
Coral
United StatesTh slide was closed and nobody told us.
Stayed in April 2024
Reviewed: 8 April 2024
Glorimar
Puerto RicoBreakfast, game room, casino and pool
Stayed in April 2024
Reviewed: 31 March 2024
Yashira
Puerto RicoSuper clean, Respectful people, family friendly
Stayed in March 2024
Reviewed: 18 March 2024
Nikima
Puerto RicoThe reception staff, being the first face you meet, are not friendly, specially the lady who helped me on Sunday the 17th early in the morning. She doesn't even say good morning or thank you. It was my check out, she just took the cards and she told me: “now.” She didn't even offer me the statement or say goodbye. The food leaves a lot to be desired. The live music is in the casino, instead of in a place where the whole family can sit and listen to it.
The maintenance staff was very friendly and willing to help. The place is very quiet and accessible.
Stayed in March 2024
Reviewed: 16 March 2024
Griselda
Puerto RicoAll was good
The breakfast was good
Stayed in March 2024
Reviewed: 1 March 2024
Ramon
Puerto RicoRestaurant and bar closed too early (7pm).
In general, everything.
Stayed in February 2024
Reviewed: 26 February 2024
Richard
United StatesThere were some things that a bit of attention to detail would remedy, such as the lampshade in the room being crushed and the arm of the chair being loose. These things did not bother us enough since we extended our stay by a day.
The staff was great. The breakfast was sufficient. The location was good.
Stayed in February 2024
Reviewed: 22 February 2024
Alfredo
United StatesRoom was switch since door would not open. I walked three times to the lobby. The handyman came up but no tools. New room wouldn’t lock and safety look was broken.
Conveniently located next to the highway exit. Great breakfast. Casino in property. Clean.
Stayed in February 2024
Reviewed: 19 February 2024
Angel
Puerto RicoNo small fridge in the room
Everything
Stayed in January 2024
Reviewed: 25 January 2024
Cynthia
United StatesThe water pressure was low and cold
Location was great , pools were good
Stayed in January 2024
Reviewed: 24 January 2024
Ernesto
United StatesEverything was awesome
Pool
Stayed in November 2023
Reviewed: 22 January 2024
Lydia
Puerto RicoPoor attention at breakfast by a lady.
Limpieza,comodidad
Stayed in January 2024
Reviewed: 11 January 2024
Francisco
Puerto RicoMore options
Good
Stayed in January 2024
Reviewed: 31 December 2023
Viviana
United StatesThe stairs were dirty with trash.
Very nice. Great location near highway. Areas for fun and to eat.
Stayed in November 2023
Reviewed: 16 December 2023
Natalia
Puerto RicoThere are no problems with the property or the service the employees offer. The property is always clean and the employees are very helpful, friendly and extremely professional. They always greet you with a smile, they are exceptional. We have stayed at this hotel on many occasions. It is always our first choice when we have things to do in the area. However, the only thing I can point out is the low quality of the breakfast. The food is always served cold and looks pale or stunned. The appearance fully resembles old precooked frozen food. Furthermore, the menu has always been very limited and incomplete. For example, one morning they serve scrambled eggs and sausages, but no additional alternatives. I understand that it is something that could be easily remedied and does not represent a major additional expense. It is not about the hotel offering an unlimited variety of options, because for that one must go to a restaurant and order from a menu. My suggestion is to add an additional alternative. It can be as simple as adding bread; or cheese; or bacon; or ham. Only one additional alternative could make a difference. Also, find a way to keep the food warm. Otherwise the hotel is very good and we have recommend it to our friends and family. Of course, we always let them know that extra money for breakfast outside of the hotel must be included in their budget.
It was clean and well maintained.
Stayed in November 2023
Reviewed: 16 December 2023
Damaries
Puerto RicoPool bar should open earlier at least an hour earlier
The location is excellent
Stayed in November 2023
Reviewed: 4 December 2023
Atzel
Puerto RicoNeeds better cleaning. But staff was great!
Stayed in October 2023
Reviewed: 22 November 2023
Roberto
Puerto RicoA few things needed fixing.
The pools where greate an breakfast.
Stayed in November 2023
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