6500 Isla Verde Avenue, Isla Verde, San Juan, Puerto Rico
#19 of 79 hotels in San Juan
Guests' ChoiceBased on 153 hotel reviews
8.6Cleanliness
9.1
Comfort
9.0
Location
9.1
Facilities
9.0
Staff
8.7
Value for money
8.1
Free WiFi
8.5
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End of dialog contentReviewed: 14 April 2024
Shawn
United StatesVery clean and comfortable
Stayed in March 2024
Reviewed: 21 March 2024
Susanne
United StatesBreakfast was not as expected. Food was every day cold, or undercooked or overcooked. Not much choices. Staff could be more friendlier
Very clean, perfect location and the $40 voucher for the Bar was very helpful
Stayed in March 2024
Reviewed: 17 March 2024
Nivea
United StatesLove it. Spacious room. Great location.
Stayed in March 2024
Reviewed: 11 March 2024
Rodriguez
Puerto RicoMy room smelled like humidity at first, after few minutes of turning the A/C on it was gone. I went for my wedding weekend, so my now husband and I booked two separate rooms. My husband’s room smelled like cigarettes.
Love the spacious rooms, they are amazing for the price. Love the service, we requested our rooms cleaned at certain time because it was our wedding day so that the photographers could have a nice and clean bed, and the staff was super diligent with this. We loved this. Would stay again for sure.
Stayed in February 2024
Reviewed: 26 February 2024
James
United StatesI have certain needs like lactaid milk
Breakfast was ok
Stayed in February 2024
Reviewed: 17 February 2024
Jorge
United StatesNo real complaints. Pool could have been bigger. No water or ice on my floor.
Property was clean, friendly and helpful staff.
Stayed in February 2024
Reviewed: 5 February 2024
Suzette
Puerto RicoNothing
Location and room
Stayed in January 2024
Reviewed: 29 January 2024
Latifah
United StatesThe kitchen setting was awesome
Stayed in December 2023
Reviewed: 3 January 2024
Wanda
United StatesBuffet
Good
Stayed in January 2024
Reviewed: 22 December 2023
Lorraine
United StatesThe parking was explained. What to do if you left and needed to come in the parking lot.
Location
Stayed in December 2023
Reviewed: 17 December 2023
Bascombe
US Virgin Islandsshower-water from the shower wet all over the floor so place to rest anything in the shower replenishing items at breakfast was slow......waiting to get someone's attention. sofa needs deep cleaning
love the room love the lobby setting
Stayed in November 2023
Reviewed: 3 December 2023
Charron
United StatesThe customer service was exceptionall from the front desk, bar, and wait staff. I would definitely come back here.
Stayed in December 2023
Reviewed: 20 November 2023
Guzman
United StatesEverything but mostly the service
Stayed in November 2023
Reviewed: 12 November 2023
Anderson
United StatesNot enough activity’s
IT’s location
Stayed in October 2023
Reviewed: 31 October 2023
Barbara
US Virgin IslandsThe ac was set to low. It was very cold in our room.
Rooms were comfortable. Plenty of room.
Stayed in October 2023
Reviewed: 24 October 2023
Mirvla
United StatesFront desk always rushing
Pool- good breakfast- voucher $40/day
Stayed in October 2023
Reviewed: 23 October 2023
Latonya
United StatesEverything was great!
The property was very clean and the staff was friendly.
Stayed in October 2023
Reviewed: 2 October 2023
Karilyn
United StatesEverything
A+
Stayed in September 2023
Reviewed: 27 September 2023
Sylvianne
United StatesI can only mention that I did not like that they did not allow me to bring breakfast to the room. My son is Autistic and in the mornings it was difficult for him to come down early and when we did it was when most of the guests came down and he didn't like that very much, so he preferred to stay in the room and have breakfast there, but that was not allowed . I never understood why they didn't allow it, if when you bought at the restaurant you could take food to your room. Also, I think that a microwave was needed in the breakfast area because some of us like our food very hot and by the time you serve it and can sit down to eat it is already cold. Otherwise I loved the hotel and its facilities.
I loved the treatment of the staff, the spaciousness and comfort of the room. Likewise, the pool is great and the common areas are very nice.
Stayed in August 2023
Reviewed: 25 September 2023
Kevon
United Statesnot all inclusive
clean very nice
Stayed in September 2023
Reviewed: 25 September 2023
Leah
United StatesThe resort fee and parking fees
The pool, rooms and staff were all fantastic
Stayed in September 2023
Reviewed: 10 September 2023
Aye
United StatesWe knew this when we booked this. Path to go to the beach wasn’t that great. The housekeeping was miserable. Pretty sure they did the bare minimum.
Location. Even though it’s close to the airport it’s not an airport hotel. For us getting to airport to get car was convenient. And there’s a supermarket nearby. Hotel is new and we liked the kiddie pool.
Stayed in September 2023
Reviewed: 8 September 2023
Taylor
United StatesThere was a bit of a musty smell that stayed in the hallways. It wasn’t too unpleasant, but recognizable. There are hidden fees and hotel service fees that you should inquire about. I was not aware of them through booking.com.
The entire ambience of the hotel was amazing. The king suit was spacious and the kitchenette was very useful! The pool area was beautiful and the water perfectly tempered. The location was decent. The hotel provides you with beach chairs and umbrellas for the beach that’s nearly a 10 mins walk. It’s also walking distance to the super market if you’re stay is extended.
Stayed in September 2023
Reviewed: 6 September 2023
Michelle
United StatesEveryone was very Friendly
Stayed in September 2023
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