5961 Isla Verde Avenue, 00979 San Juan, Puerto Rico
#14 of 85 hotels in San Juan
Guests' ChoiceBased on 1118 hotel reviews
8.8Cleanliness
9.1
Comfort
9.1
Location
9.3
Facilities
9.1
Staff
9.1
Value for money
8.1
Free WiFi
8.1
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End of dialog contentReviewed: 26 September 2023
Karma
United StatesFood.
Stayed in September 2023
Reviewed: 18 September 2023
Kelsey
United StatesThe breakfast was very good!!
Stayed in September 2023
Reviewed: 17 September 2023
Micaela
United StatesI didn’t like the drink selection. They had many different drinks but they all taste the same, and they were not good.
The facility was absolutely beautiful and clean. Well worth the value.
Stayed in September 2023
Reviewed: 15 September 2023
Tiffanie
United StatesThere’s no microwave
Very upscale
Stayed in June 2023
Reviewed: 11 September 2023
Rondalyn
United StatesExpensive
It was beautiful and the pool was great.
Stayed in August 2023
Reviewed: 10 September 2023
D’anna
United StatesThat it was on the beach
Stayed in September 2023
Reviewed: 8 September 2023
Lianna
United StatesIt was a lovely hotel. Super clean. Reasonable prices and close to everything (restaurants, pharmacy etc) are
Stayed in September 2023
Reviewed: 5 September 2023
Desiree
United StatesFriendly staff
The staff was nice but the rooms are really out dated . Some of the handles where rusty in the bath room .
Stayed in September 2023
Reviewed: 31 August 2023
Tiquar
United StatesOnly thing that I would recommend is putting microwaves in the guest rooms
Everything not just 1 thing. I would love to give Manuel a great shout out he was the best waiter we could have asked for. Thank you Manuel
Stayed in August 2023
Reviewed: 30 August 2023
J
United Statesdidn’t love dinner food
staff, cleanliness, appearance
Stayed in August 2023
Reviewed: 27 August 2023
Theresa
United StatesNothing
Great
Stayed in August 2023
Reviewed: 23 August 2023
Grace
United StatesThe a/c wasn’t working as well as I wish it would’ve.
I loved the view, people, beds, etc.
Stayed in August 2023
Reviewed: 19 August 2023
Minna
United StatesWe liked everything.
Staff!!! Everyone from the front desk and concierge desk to restaurants and cleaning ladies were Super Friendly! Beach!!! Great beach with beach chairs/beds and towels included, showers, beach bar/restaurant. Location convenient for the departure flight but far from Old San Juan. This is a beach paradise for relaxing after sightseeing the wonderful old city like we did, first couple of nights and days there, then this 👍🏼👍🏼
Stayed in August 2023
Reviewed: 18 August 2023
John
United StatesI really like the staff, especially the front desk manager, for taking time and effort in speaking with my financial institution agent personally to fully explain my situation, which was no fault of mine or Royal Sonesta but a system I had in place for my protection that I had forgotten about, but he really showed patience and care, I wish I could remember his name he totally went above and beyond to assure i was taken care of and my situation was resolved and i was accommodated fully....and just the complete hotel was magnificent, close proximity to everything I needed and planned during my vacation.....excellent stall and hotel overall, EVERYTHING!!!
Stayed in August 2023
Reviewed: 17 August 2023
Jose
United StatesFamily and I had a great time . We were disappointed regarding the taxes and resort fee that we were hit with at check out. Something like these should be told AG check in
Staff at greeting door was awesome and hotel was beautiful
Stayed in August 2023
Reviewed: 17 August 2023
Zagidulina
United StatesBroken tea and coffee maker
Stayed in August 2023
Reviewed: 17 August 2023
Williere
United StatesFor the pool we need mor time
Very good
Stayed in August 2023
Reviewed: 16 August 2023
Loretta
United StatesWould have been nice to have a microwave in the room.
Stayed in August 2023
Reviewed: 15 August 2023
David
United StatesPrices at restaurants were high
Loved the beach
Stayed in August 2023
Reviewed: 14 August 2023
Michele
United StatesNothing much to not like. Did not receive cleaning service on one of the days.
Location, cleanliness, pool and beach area
Stayed in August 2023
Reviewed: 11 August 2023
Carla
United StatesBuffett Breakfast too expensive.
Ocean view room was really nice
Stayed in August 2023
Reviewed: 11 August 2023
Candace
United StatesThe television signal was bad and there were limited channels. The hotel overall is aging. Our housekeeper was kinda lazy. She made up one bed and splashed some bleach around in the shower. The lighting in the bathroom was dim. The air conditioning was hard to control. We spent a good portion of the night trying to get the temperature right.
The staff was very nice and welcoming. They were professional and had great suggestions for where to go and how to get around. The pool area is amazing! So very nice!
Stayed in August 2023
Reviewed: 8 August 2023
Lauren
United StatesSomeone charged $137 to my room number by ordering dinner on me !!
Extremely clean rooms
Stayed in August 2023
Reviewed: 7 August 2023
Ericka
United StatesThe price of food was honestly a bit much. It's a resort so I kind of expected for it to be a lot but, we ended up spending close to $80 each meal for just the two of us and we only had 1 drink. While the food was fresh and good, the price was a lot. The only other compliant I have was how long it took the elevators to come. If you are in a hurry take the stairs.
Firstly, when you pull into the property you understand why " royal" is in the name. The grounds are beautiful and the lobby is breathtaking. Checking in and checking out was a breeze and the staff was super helpful. Our room was clean but, there was some dusty that easily wiped away once we brought it to their knowledge. Important to note that you MUST turn back your pool towels by midnight the day you use them or you will be charged. Food and drinks were good but, pricey so make sure you pay attention to that.
Stayed in August 2023
Reviewed: 7 August 2023
Michelle
United StatesIt was clean, the rooms were a nice size and the pool was beautiful.
Stayed in August 2023
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