1045 Ashford Avenue, Condado, 00907 San Juan, Puerto Rico
#33 of 85 hotels in San Juan
Guests' ChoiceBased on 201 hotel reviews
8.2Cleanliness
8.7
Comfort
8.8
Location
9.2
Facilities
8.6
Staff
8.7
Value for money
7.6
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 May 2024
Theo
United StatesThe location and the room is nice
Stayed in May 2024
Reviewed: 23 March 2024
Jessica
United StatesFirst, the cost relative to what's offered was not great (particularly with all the added hotel fees that come on the bill at the end). This seems pretty common in San Juan though, not specific to this hotel. Still, it makes things that would have been a minor issue feel a lot bigger when you're getting extra charges left and right. You definitely need to realize the pool and pool area are tiny, so getting a chair there is tough and the pool area only gets sun til about noon (in February at least). Service was a bit mixed, bartenders and waitstaff were great while the guy who checked me in at the front desk was the opposite of warm and welcoming. Pillows very uncomfortable.
Our ocean view double room was great, felt very airy and we loved the view. No complaints on the room at all, bed was comfy (though pillows uncomfortable). A/C worked well. The location of the hotel is convenient, with plenty of restaurants in easy walking distance and Ubers easy to get. The pool and beach view are beautiful (though see my notes on the pool area).
Stayed in February 2024
Reviewed: 17 March 2024
Serge
CanadaShoddy workmanship - poor tiling poor finishes - I think expect more for the price . The restaurant was really nice food - but with outrageous prices. Don’t bother eating there. Just have a cocktail!
Location pool spacious rooms
Stayed in March 2024
Reviewed: 16 March 2024
Hannah
United StatesThe huge window that we paid extra money for was foggy the whole time. We saw in other rooms and theirs weren't foggy. We asked to change rooms but there were none others available... so it felt like we spent all that extra money for nothing. Our neighbors on the 3rd night were extremely loud, slamming doors, yelling in the hallway, and running around at 11pm and nobody said anything to them. The shower pressure was so bad that it took like twice as long as normal to rinse conditioner out of my hair. We got simple breakfast sandwiches and a drink for breakfast and it was $60.. and the breakfast sandwiches at Dunks actually had more flavor. This all might sound picky, but when you spend this much money on a hotel, you expect it to be amazing, but it was just kinda meh.
The view from the pool area was beautiful, staff was very kind, very easy to get an Uber and explore, cafes and restaurants easy to walk to, bed was super comfortable.
Stayed in March 2024
Reviewed: 20 February 2024
Denise
BrazilThe staff was not trainned and very rude .
The room was Nice and confortable , great space.
Stayed in February 2024
Reviewed: 7 February 2024
Bill
United StatesWas hoping the pool water was warmer. Definitely on the chilly side.
Mostly everything.
Stayed in February 2024
Reviewed: 7 February 2024
Jacquelyn
United StatesBOGUS MINI-BAR CHARGES. When I asked them to refund it - they charged me twice and refunded twice... net change of zero. This is starting to stink of suspicious. Fighting for an actual refund! You can NOT use the beach here. We could not control the temperature in our room. We had to call the desk to have the temperature adjusted. This is ridiculous. There is a thermostat - but it does not work. Most of the outlets in the room were broken. Not enough pool lounge chairs or umbrellas. The hotel TV channel was insanely loud.
Nice decor. Safe area. Nice views.
Stayed in February 2024
Reviewed: 29 November 2023
Meredith
United StatesProperty is on the water but you can go to the beach there. There is no beach. Have to walk down a bit and use the public one. The pool didn’t have towels available. The elevators and walk areas were soaking wet from people walking through dripping. Rooms could use some TLC. There is no refrigerator in the room. It doesn’t even keep the mini bar items cold.
Location is great.
Stayed in November 2023
Reviewed: 26 August 2023
Jenell
United StatesThe mattress was too hard, and The linens and towels need to be cleaned better
The staff was very friendly, knowledgeable, and excellent hosts.
Stayed in August 2023
Reviewed: 13 August 2023
Marcus
United StatesMy least favorite experience was the flooring in the room. At times it could be sticky and slippery.
The location was great. The view of the ocean from our room was amazing. Social restaurant was very good, and the wait staff was professional and great at casual conversation while remaining attentive to our dining needs.
Stayed in June 2023
Reviewed: 26 July 2023
Talia
United StatesI contacted the desk for room cleaning service and even stopped downstairs to remind them of our room needing cleaning service and towels but no one ever completed the request. We didn’t have cleaning service to our room for 2 days and used the same towels both days.
The aesthetic was lovely, the kid free/adults only was the vibe and the beach view was gorgeous.
Stayed in July 2023
Reviewed: 3 May 2023
Rebecca
United Statespool was very warm, uncomfortable at times. got too crowded in the afternoon on Friday and Saturday.
close location to a bunch of restaurants and activities. pool was convenient and beautiful beach.
Stayed in April 2023
Reviewed: 14 March 2023
Jennifer
United StatesChairs at pool/on beach usually unavailable
Gorgeous beachfront pool, friendly staff, clean and comfortable rooms
Stayed in March 2023
Reviewed: 18 February 2023
Richard
United Statessmall pool, no real usable beach.
Very comfortable, very clean, great location , friendly staff
Stayed in February 2023
Reviewed: 18 February 2023
Taylor
United Statesexpensive breakfast
clean, great location. be careful as the building blocks the sun mid afternoon when laying by the pool.
Stayed in December 2022
Reviewed: 5 January 2023
Vernorris
United StatesNo dislikes
location, pool
Stayed in November 2022
Reviewed: 29 August 2022
Brenda
United StatesNo wait service on the beach, pool and restaurant bar close at 8pm. The staff was no
close to many restaurants and nearby attractions
Stayed in August 2022
Reviewed: 20 August 2022
Nyjai
United Statesthere was a slight smell to the hotel, not super off putting but it was weird lol
the pool/beachfront was great, the staff was very helpful!
Stayed in August 2022
Reviewed: 17 August 2022
Shonta
United Statesdidnt like that the ice machine was down and we had to go downstairs for ice, i also didnt like that the pool area closed at 8pm but it’s an all adult hotel.
i really liked that it was nice and clean, i loved the pool area, the food was also very good at the restaurant
Stayed in August 2022
Reviewed: 5 July 2022
Niblett
United StatesThe bathroom was pretty small.
The beds were amazing!
Stayed in July 2022
Reviewed: 4 July 2022
Eric
United StatesService was good but not at the level of pricing.
Beautiful hotel. Decoration on point.
Stayed in July 2022
Reviewed: 26 June 2022
Daniel
United Statesthey close the pool at 8pm; restaurant too expensive
pool
Stayed in June 2022
Reviewed: 14 May 2022
Paola
United StatesCould not enjoy the beach in the hotel
Stayed in May 2022
Reviewed: 9 May 2022
Christine
United StatesThe pool/deck area was incredible
Stayed in May 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content