First, the cost relative to what's offered was not great (particularly with all the added hotel fees that come on the bill at the end). This seems pretty common in San Juan though, not specific to this hotel. Still, it makes things that would have been a minor issue feel a lot bigger when you're getting extra charges left and right. You definitely need to realize the pool and pool area are tiny, so getting a chair there is tough and the pool area only gets sun til about noon (in February at least). Service was a bit mixed, bartenders and waitstaff were great while the guy who checked me in at the front desk was the opposite of warm and welcoming. Pillows very uncomfortable.

Our ocean view double room was great, felt very airy and we loved the view. No complaints on the room at all, bed was comfy (though pillows uncomfortable). A/C worked well. The location of the hotel is convenient, with plenty of restaurants in easy walking distance and Ubers easy to get. The pool and beach view are beautiful (though see my notes on the pool area).

Stayed in February 2024

Shoddy workmanship - poor tiling poor finishes - I think expect more for the price . The restaurant was really nice food - but with outrageous prices. Don’t bother eating there. Just have a cocktail!

Location pool spacious rooms

Stayed in March 2024

The huge window that we paid extra money for was foggy the whole time. We saw in other rooms and theirs weren't foggy. We asked to change rooms but there were none others available... so it felt like we spent all that extra money for nothing. Our neighbors on the 3rd night were extremely loud, slamming doors, yelling in the hallway, and running around at 11pm and nobody said anything to them. The shower pressure was so bad that it took like twice as long as normal to rinse conditioner out of my hair. We got simple breakfast sandwiches and a drink for breakfast and it was $60.. and the breakfast sandwiches at Dunks actually had more flavor. This all might sound picky, but when you spend this much money on a hotel, you expect it to be amazing, but it was just kinda meh.

The view from the pool area was beautiful, staff was very kind, very easy to get an Uber and explore, cafes and restaurants easy to walk to, bed was super comfortable.

Stayed in March 2024

The staff was not trainned and very rude .

The room was Nice and confortable , great space.

Stayed in February 2024

Was hoping the pool water was warmer. Definitely on the chilly side.

Mostly everything.

Stayed in February 2024

BOGUS MINI-BAR CHARGES. When I asked them to refund it - they charged me twice and refunded twice... net change of zero. This is starting to stink of suspicious. Fighting for an actual refund! You can NOT use the beach here. We could not control the temperature in our room. We had to call the desk to have the temperature adjusted. This is ridiculous. There is a thermostat - but it does not work. Most of the outlets in the room were broken. Not enough pool lounge chairs or umbrellas. The hotel TV channel was insanely loud.

Nice decor. Safe area. Nice views.

Stayed in February 2024

Property is on the water but you can go to the beach there. There is no beach. Have to walk down a bit and use the public one. The pool didn’t have towels available. The elevators and walk areas were soaking wet from people walking through dripping. Rooms could use some TLC. There is no refrigerator in the room. It doesn’t even keep the mini bar items cold.

Location is great.

Stayed in November 2023

The mattress was too hard, and The linens and towels need to be cleaned better

The staff was very friendly, knowledgeable, and excellent hosts.

Stayed in August 2023

My least favorite experience was the flooring in the room. At times it could be sticky and slippery.

The location was great. The view of the ocean from our room was amazing. Social restaurant was very good, and the wait staff was professional and great at casual conversation while remaining attentive to our dining needs.

Stayed in June 2023

I contacted the desk for room cleaning service and even stopped downstairs to remind them of our room needing cleaning service and towels but no one ever completed the request. We didn’t have cleaning service to our room for 2 days and used the same towels both days.

The aesthetic was lovely, the kid free/adults only was the vibe and the beach view was gorgeous.

Stayed in July 2023

pool was very warm, uncomfortable at times. got too crowded in the afternoon on Friday and Saturday.

close location to a bunch of restaurants and activities. pool was convenient and beautiful beach.

Stayed in April 2023

Chairs at pool/on beach usually unavailable

Gorgeous beachfront pool, friendly staff, clean and comfortable rooms

Stayed in March 2023

small pool, no real usable beach.

Very comfortable, very clean, great location , friendly staff

Stayed in February 2023

expensive breakfast

clean, great location. be careful as the building blocks the sun mid afternoon when laying by the pool.

Stayed in December 2022

No dislikes

location, pool

Stayed in November 2022

No wait service on the beach, pool and restaurant bar close at 8pm. The staff was no

close to many restaurants and nearby attractions

Stayed in August 2022

there was a slight smell to the hotel, not super off putting but it was weird lol

the pool/beachfront was great, the staff was very helpful!

Stayed in August 2022

didnt like that the ice machine was down and we had to go downstairs for ice, i also didnt like that the pool area closed at 8pm but it’s an all adult hotel.

i really liked that it was nice and clean, i loved the pool area, the food was also very good at the restaurant

Stayed in August 2022

The bathroom was pretty small.

The beds were amazing!

Stayed in July 2022

Service was good but not at the level of pricing.

Beautiful hotel. Decoration on point.

Stayed in July 2022

they close the pool at 8pm; restaurant too expensive

pool

Stayed in June 2022

Could not enjoy the beach in the hotel

Stayed in May 2022

The pool/deck area was incredible

Stayed in May 2022

I think next time I would stay somewhere actually on Condado Beach. This location has a very small stretch of beach that is all rocky and too dangerous to even wade in a little bit with the very rough waves (no fault of the hotel of course). The pool area is quite small but beautiful

Clean room with nice view of the lagoon side. Friendly staff. Able to walk to restaurants on the main strip which was nice. Also 5 min walk to playita where water was calm enough to swim

Stayed in May 2022