200 Convention Boulevard, 00907 San Juan, Puerto Rico
#20 of 84 hotels in San Juan
Guests' ChoiceBased on 469 hotel reviews
8.5Cleanliness
8.8
Comfort
8.8
Location
9.1
Facilities
8.7
Staff
8.8
Value for money
7.8
Free WiFi
8.6
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End of dialog contentReviewed: 14 March 2022
Soto
United StatesPrice and location.
Stayed in February 2022
Reviewed: 27 February 2022
Vhugo76
Puerto RicoAlthough everything was good, there was some persons smoking on their room and the smoke entered to my room through the air vents, that was very disappointing, not the hotel, disappointing by the persons who decided to smoke and reuined our last day
Perfectly located at Convention Center, in front of T Mobile District, have shuttle to Old San Juan, Casino was fabulous, dinner was very good, personnel was attentive and paid attention to detail
Stayed in February 2022
Reviewed: 22 February 2022
Tia
United StatesEverything was as expected and staff was very helpful and went above and beyond to assist.
Stayed in February 2022
Reviewed: 17 February 2022
Marlon
United Statesbreaffast is too expensive
general service
Stayed in February 2022
Reviewed: 16 February 2022
Portia
United Stateseverything was good
THE View! The hot tub room service(pricey but the food was good) infinity pool casino all the Resturants in the resort
Stayed in February 2022
Reviewed: 14 February 2022
Daniel
United StatesN/A
Room, Pool, Customer Service, Cleanliness
Stayed in February 2022
Reviewed: 24 January 2022
Audrahas4
United StatesCould not stay longer!
Check in was fast and we got a late check out. We stayed at the El Convento for 6 days the Sheraton way more customer service friendly. Hennesey check us in she was awesome. The night and day front end mangers were great too. JetBlue delayed us coming to Puerto Rico the day front end manager said let her know if we get delayed she will extend our check out. I would highly recommend this hotel!
Stayed in January 2022
Reviewed: 23 January 2022
Alvin
IcelandA very good choice for people going on a cruise, the cruise port is right next door :-) Very comfy beds and there is a small café in the lobby where you can buy sodas, beer, sandwiches and more. There are also two restaurants in the building. The breakfast is very good with a choice of a continental or regular. I recommend the Egg Benedikt :-)
Stayed in January 2022
Reviewed: 3 January 2022
Edwin
Puerto RicoBathroom tile work, It look crappy
Pool area
Stayed in January 2022
Reviewed: 1 January 2022
Shana
United Statesthe rooms were not very quiet. you could hear conversations from outside the hallway and walking down the hallway we could hear conversations from inside the rooms
it was in a great location and very nice
Stayed in December 2021
Reviewed: 23 December 2021
William
United StatesThe breakfast was over price and the coffee was warm never hot. The valet parking guys got lost whenever you wanted them. The soda machine on the seventh floor didn’t get restock.
And everything was there. The casino, restaurant and the breakfast. and the view of the Harbor was just off the chain ( Beautiful!!! )
Stayed in December 2021
Reviewed: 17 December 2021
Roberto
United StatesThe view and of course the infinite pool all super great
Stayed in September 2021
Reviewed: 14 December 2021
Jose
Puerto RicoEverything was fine
My offer did not include breackfast
Stayed in December 2021
Reviewed: 23 November 2021
Aedna
United StatesExcellent service
Stayed in November 2021
Reviewed: 2 November 2021
Tyneisha
United StatesFirst room had a strong mold smell then they switched us to a new floor
Stayed in October 2021
Reviewed: 22 October 2021
Lisiannette
Puerto RicoCentral, comfortable and very clean place
Stayed in October 2021
Reviewed: 11 October 2021
Mercedesnegron
Puerto RicoNot bring breakfast with the package.
The pillows
Stayed in September 2021
Reviewed: 8 October 2021
Latavia
United StatesThe bar closes early.
Everything was amazing. Just ask for fresh sheets.
Stayed in July 2021
Reviewed: 1 October 2021
Donna
United StatesParking fees
Location, customer service and amenities
Stayed in September 2021
Reviewed: 17 September 2021
Chris
United Stateslots of events and backed up parking
casino and pool area
Stayed in August 2021
Reviewed: 13 September 2021
Nicole
United StatesRooms were a little outdated
Great location and the staff was amazing!
Stayed in September 2021
Reviewed: 10 September 2021
Michael
United StatesPricing
Price was too high
Stayed in August 2021
Reviewed: 9 September 2021
Donna
United StatesPrices for parking and the shower had a VERY slow drain.
Location, Facilities and Service. I spoke with the security in the lobby about having leftovers from the night before from the restaurant and he ordered a microwave and fridge for my room! Excellent service!!!!
Stayed in September 2021
Reviewed: 9 September 2021
Allison
United StatesNothing
The accesibility and the facilities
Stayed in September 2021
Reviewed: 19 August 2021
Migdalia
United Statesthe breakfest should always be free its call courtisy for people choosing to stay at your hotel... the elevators should not get stuck everytime you go up or down I suffer from panic attacks and i almost left the hotel to go stay with my family but my daughter convince me to stay...needs more means of trasnportation ...the cleaning service should of at least leave you clean sheets so i could change my sheets thats not healthy to keep the same sheets n towels for a week it was comfortable..But I loved the hotel n the staff were kind ...the outside looked so clean n beautiful ...out of all i enjoyed myself alot....
I loved the pool it was clean n amazing . I Love the location it was perfect...the staff was great.
Stayed in July 2021
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