4820 Isla Verde Ave.,, 00979 San Juan, Puerto Rico
#31 of 85 hotels in San Juan
Guests' ChoiceBased on 1212 hotel reviews
8.3Cleanliness
8.6
Comfort
8.6
Location
9.0
Facilities
8.5
Staff
9.0
Value for money
7.9
Free WiFi
7.9
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End of dialog contentReviewed: 20 February 2023
Georgina
United KingdomThe service at the restaurant was not great. The food took ages to come and the waiter didn't seem to know what he was doing. The pool area is tiny and not very appealing.
The hotel was decorated very nicely and the rooms although small had everything you need.
Stayed in January 2023
Reviewed: 20 February 2023
Stephanie
United StatesThe loud guests on the 3rd floor.
The entire hotel
Stayed in February 2023
Reviewed: 18 February 2023
Janice
United Statesnon working plug ins. thought phone died
location
Stayed in February 2023
Reviewed: 13 February 2023
Roshana
United StatesTook forever to get housekeeping.
Stayed in February 2023
Reviewed: 10 February 2023
Adaria
United StatesWe had to call the front desk/housekeeping multiple times in one day to come bring fresh towels/clean our room. We didn’t leave our room for a while and was told someone came to clean the room and they didn’t. Housekeeping did come in and clean up but it was almost evening time by the time it was done.
I liked the location of the property in relation to the airport. The short drive was convenient. Housekeeping was nice. The property was beautiful and close to the beach.
Stayed in February 2023
Reviewed: 1 February 2023
Sarah
United Kingdomrooms weren’t replenished during stay - coffee etc
very stylish decor
Stayed in January 2023
Reviewed: 26 January 2023
Flavia
United StatesThe room was nice but the ac was too cold and couldn’t change it, last day we asked for help bc we were freezing and they changed it, so just let them know and they will help if that happens to you !
The hotel is very close to the airport. You only have to cross the street and you will be on the beach so that was great. The hotel is pretty nice and they have a lot of restaurants nearby. Isla verde is a nice tourist area so i highly recommend this hotel!
Stayed in January 2023
Reviewed: 24 January 2023
Rita
United StatesChair was a little dirty
They were nice & friendly.
Stayed in January 2023
Reviewed: 24 January 2023
Johnny
United Statesnothing about the property but food suck around this property! not the hotel fault!
customer service, room, pool,
Stayed in January 2023
Reviewed: 21 January 2023
Stuart
CanadaBar service slow, and unattentive, restaurant did not honour free drink coupon as promised, very cold in bar.
Good service and location for early flight. Nicely decorated, clean, friendly.
Stayed in January 2023
Reviewed: 19 January 2023
Michelle
United StatesA little out dated, the tv service is a dish satellite so we lost service multiple times throughout our stay everyday, and there was only one chair to sit on the balcony, no table to place your drink.
the staff and location to the beach
Stayed in December 2022
Reviewed: 13 January 2023
Dejan
SerbiaBreakfast pretty expensive. Very cold in lobby. Little bit dated rooms
Good location. 3 min walk from fab beach. Many restaurants neraby. Kind staff.
Stayed in January 2023
Reviewed: 12 January 2023
Brenda
CanadaI had a balcony which backed onto a busy highway. The view was not so great. I had hoped to sit outside at night but there was one chair, no table to even put a drink on. The price for breakfast is way overpriced for what you get.
The room was large, fridge and microwave.
Stayed in January 2023
Reviewed: 4 January 2023
Jackeline
United Stateslocation, price , safe and clean hotel
Stayed in January 2023
Reviewed: 3 January 2023
Bonnie
United Statesno soda machine
easy parking easy in and out of the hotel decor was nice pool was wonderful
Stayed in January 2023
Reviewed: 2 January 2023
Kirima
UK Virgin IslandsThe pool area was a bit small and had too many persons when I tried to go.
It was clean and the rooms were adequately furnished.
Stayed in December 2022
Reviewed: 2 January 2023
Anne
United Statesno complimentary coffee and water in lobby
clean with 2 restaurants. easy to find . comfortable.
Stayed in January 2023
Reviewed: 1 January 2023
Patricia
CanadaThe size of the bathroom and that I could ear my neighbor speak in is room.
Bunk beds
Stayed in December 2022
Reviewed: 26 December 2022
Kristina
United Statesmodern and comfortable
Stayed in December 2022
Reviewed: 23 December 2022
Chris
United StatesAir conditioning was a little noisy but ear plugs eliminated this noise.
This is a nice hotel located within 5 minute drive from airport and just across the street and thru a walkway to the beach. There were many restaurants within walking distance. Great pool and pool towels provided. Check in was easy and check out efficient. Would stay here again
Stayed in December 2022
Reviewed: 22 December 2022
Myra
United Statesthe rooms do not have the best configuration. They need better lighting and a small table w chairs for sitting. Also, the air conditioning in the hotel is too high!
the location was great!
Stayed in December 2022
Reviewed: 20 December 2022
Yuqian
United StatesFacilities are a bit dated.
It is close to the airport. They have their own parking lot which is 8 dollars a day for guests. There is a swimming pool.
Stayed in December 2022
Reviewed: 18 December 2022
Thomas
United StatesExtra fee for late checkout. What's up with that? Tight room.
Loved the place. Clean friendly and accommodating staff. Would highly recommend to anyone.
Stayed in December 2022
Reviewed: 14 December 2022
Kennys
United StatesBreakfast could have more options for the price of $18.99.
Very clean and comfortable beds
Stayed in December 2022
Reviewed: 12 December 2022
Michael
United StatesThey charge for parking
Hotel was great really nice
Stayed in October 2022
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