It is hard to think of something I did not like.

It was very clean, food was very nice and the staff really friendly!

Stayed in April 2024

Overall we had a great experience, the staff were all very helpful but the reception staff didn’t seem to have as much positivity as the rest of the team

Great location and good facilities for family, the kids club was great

Stayed in April 2024

The gym was a bit ‘neglected’ and the choice of equipment rather poor

The property was spotless and very well maintained Good food options; 3 restaurants, all buffet style Nice pools, very clean

Stayed in April 2024

The food was great, but after a week the menu felt a bit repetitive. But nothing that should spoiled the trip.

The hotel has great facilities. The pools are superb, the playground and kids club room are also great if travelling with smaller kids. We had some rainy days, so having the indoor pool was a life saviour with a 2 yo. The staff at the restaurants were outstanding, they knew my son by name and were super attentive.

Stayed in March 2024

This is a child/family friendly hotel which we should have considered before booking. Sunbeds are quite crowded around pool area.

Food was very good, staff were lovely and the hotel was very clean. Exceeded our expectations in terms of value for money.

Stayed in September 2023

The food was top quality and there was a vast choice. The entertainment and the animators were fantastic, my 8 year old daughter loved joining in with the activities. We stayed over Halloween and the hotel went all out with the decorations and themed events to make it really fun. The hotel was spotlessly clean.

Stayed in November 2023

Nothing

Just beautiful and clean, amazing entertainment, facilities and staff are amazing.

Stayed in October 2023

Nothing.

Food choice and quality amazing, comfortable, clean rooms, excellent shower. Staff very friendly. Great selection of drinks. Pool areas well maintained. Very well set out.

Stayed in October 2023

Indoor pool cold, tiny sauna and steam room (very small rooms for the capacity of the hotel) jacuzzi buttons broken. No availability for oriental and Mediterranean restaurants. Air con in the room very old and filters probably need changing. Small shower head.

Nice food selection.

Stayed in October 2023

No booking available for the oriental and mediterrean restaurants

Very clean, friendly staff, a lot of facilities, good entertainment

Stayed in October 2023

Lots of screaming kids! I thought I had come when children were back at school and were allowed to run riot in the hotel. The only thing that would put me off booking again.. .… otherwise an amazing hotel. Beds were not comfortable either.

Staff were attentive, very clean and food was amazing!

Stayed in October 2023

Lumpy pillows & bobbly flat sheet Freezing cold pools

Great restaurant large choices selection Very clean Excellent staff Lovely Beach walking distance Pretty hotel grounds

Stayed in September 2023

I thought there would be toothpaste in rooms like most luxury hotels we stay with, but they had everything else we needed. The fridge wasn't keeping water cold. Evening entertainment is targeted at families and not young adults or couples, so we went into the main strip after pre-drinks at the bar. Froze in aircon the first night, as no blankets on bed, but also didnt realise throws* were left at the top of the wardrobe for us to use, might be worth leaving these on the edge of the bed for future guests.

Very friendly and welcoming hotel, who was always making sure everything was ok during our 10 people booking! Amazing selection of food. beds comfy. showers were absolutely beautiful. Pool was stunning and loved the bar pool. entertainment was great and then we had archery , darts and bingo when it was raining. Slushies mixedd with a spirit was the best combination for drinks. Hotel Rep Victor gets a 5star! Overall, we had the best experience and absolutely loved our stay. We will be back! Obrigado. :)

Stayed in September 2023

Didn’t have coffee facilities in bedroom!

Caters for everyone!

Stayed in September 2023

No music near the pool area is very odd. Also the tour we booked in lobby got messed up and we paid for transportation that we did not receive.

The food! Delicious!!!

Stayed in September 2023

Nothing - it was a very well run and high quality hotel with excellent facilities.

Everything was very clean and well presented. The food was to a very good standard and the variety was excellent. Staff were all very helpful.

Stayed in September 2023

Sunbeds were constantly reserved despite signs saying not to do this. This isn’t a fault of the hotel’s necessarily as I know this happens in many places but it’s something for future guests to be aware of. We went for an early breakfast one morning and came out and noticed most of the sunbeds were already reserved despite no one occupying them.

Great allergy information during meal times, good food options, pool area was lovely, drinks options were great, pool towels included which was handy, decor in the lobby especially was gorgeous, friendly staff, close walk to a local beach.

Stayed in August 2023

The noise from entertainment going on past midnight on occasions.

What a great place. Food was great. Very much the same most nights but nonetheless still very good and definitely worth the money. Having two pools was a great addition and most importantly our daughters loved the hotel. There is a games arcade with pool tables, air hockey etc. (which you must pay for). There is a small library of free to access reading books as well as an indoor pool (only accessible to children in the afternoon I believe) and a spa. Our room was above the entertainment which would be my only negative comment. the music can go on till near midnight and people chatting and laughing till gone midnight but this didn't happen every night and I don't think this would have been a problem if we weren't directly above the entertainment/bar, even though we were on the 4th floor. Overall - I would definitely recommend.

Stayed in July 2023

The beds had coverings which were very noisy, one could hear every move! It was like a toddler’s mattress cover to protect against bed wetting.

Excellent, friendly, accommodating staff, they all really love their jobs. The hotel sorted some champagne for my wife’s birthday also which was a lovely touch.

Stayed in August 2023

Bathroom’s shower control knobs too difficult to pull. Also bathroom exhaust system too weak to change bathroom atmosphere back to normal.

Nice property , needs more elevators To keep with the full occupancy.

Stayed in August 2023

Food was samey samey. Think I only had hot breakfast 1 time: Pool beds taken very early

Hotel is stunning. Rooms lovely, Staff amazing Kids entertainment was amazing. My 1yo found her dancing feet.

Stayed in August 2023

View from the room could have been nicer

Great facilities for all ages. Also all inclusive was good value for money with a wide variety of good food and drink.

Stayed in July 2023

The Air conditioning in the room was inadequate in the family room…. The ancillary bed was in a hot portion

The all inclusive deal, the friendliness of the staff, plethora of activities for the kids and the pool is awesome

Stayed in July 2023

I don't have no complains. truly everything was amazing. I saw teams all around the property always making sure everything was spotless, from the food to the rooms and all around.

So many option and all the food was amazing, food any time the quality and quantity no place to fault. so many varieties, was amazing

Stayed in June 2023