Avenida Infante D. Henrique, 113, 9500-150 Ponta Delgada, Portugal
#7 of 50 hotels in Ponta Delgada
Guests' ChoiceBased on 419 hotel reviews
9.3Cleanliness
9.7
Comfort
9.7
Location
9.7
Facilities
9.4
Staff
9.6
Value for money
9.0
Free WiFi
9.3
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End of dialog contentReviewed: 30 April 2024
Cathy
CanadaLoved the breakfast and the fact it was included. The staff are lovely and very accommodating. Will definitely recommend to others!!
Stayed in April 2024
Reviewed: 24 April 2024
Stavros
CanadaBreakfast was just OK.
Location
Stayed in April 2024
Reviewed: 22 April 2024
Ilya
NetherlandsWe were here just for a one night. Good hotel close to the airport and city.
Stayed in February 2024
Reviewed: 14 April 2024
Simona
RomaniaFront desk employees and restaurant staff are not trained in 5-star hotel services (except valet services and the blonde lady at the breakfast restaurant). Poor options for breakfast
The valet services were great; the blonde lady at the breakfast restaurant provided great services. The rooms have a nice design;
Stayed in April 2024
Reviewed: 9 April 2024
Paula
United StatesNothing
Very clean and good looking
Stayed in April 2024
Reviewed: 8 April 2024
Corina
LuxembourgEverything was absolutely perfect.
Everything was perfect. A real 5 star’ hotel, with excellent services. The staff is very competent, polite and efficient. Rooms are extremely comfortable, equipped with all necessary amenities. Breakfast was wonderful, with varied products, of excellent quality. It was a wonderful stay - we are looking forward to our next stay!
Stayed in April 2024
Reviewed: 6 April 2024
Hildee
United StatesNothing
Breakfast buffet was wonderful. Good options and delicious. Omlets were made to order. Room was spacious and comfortable. Bed was perfect. O view as this wasn’t a water view room. Also, we had a really early flight to catch. Hotel provided us with coffee and croissants that we could eat there or bring with us. Everything was delicious. I would definitely stay here again.
Stayed in April 2024
Reviewed: 2 April 2024
Aneil
United KingdomEverything I tried was good except the machines in the gym need updating.
A grand hotel overlooking the harbour. A very pleasant stay.
Stayed in February 2024
Reviewed: 2 April 2024
Serina
AustraliaI thought Antonio was amazing and his welcome at reception when checking in was outstanding. He provided lots of information about the island and was very approachable. He was accomodating and helpful especially since my husband and I were swapping because of the football tournament one of our children were attending. We felt very looked after and it was nice to relax when things were so hectic with the tournament
Stayed in April 2024
Reviewed: 1 April 2024
Stevenson
CanadaFood for breakfast was average at best.
Loved being across from the harbour.
Stayed in February 2024
Reviewed: 27 March 2024
Mariana
FranceThe bathroom and room should have more hooks and surfaces to hold towels, robes, wet bathing suits and other belongings. The parking is way too expensive for the local cost of living.
Rooms have great sound and light proofing. The breakfast has enough variety and lots of local ingredients.
Stayed in March 2024
Reviewed: 25 March 2024
Richard
United StatesThe service was outstanding
Stayed in March 2024
Reviewed: 25 March 2024
Mingcorya
United StatesThe front desk staff were amazing!! They helped me book a reservation at the thermal pool and helped with transportation. Above and beyond service. Also, when we were leaving to go back to the airport, we were having issues with our taxi. The very nice man at the front desk walked outside in the rain to locate our driver. He is so amazing for doing that!
Stayed in March 2024
Reviewed: 22 March 2024
Paulo
United StatesGreat hotel and fantastic staff Central location with ocean view
Stayed in March 2024
Reviewed: 21 March 2024
Pamela
United StatesThe food and bar options were better outside of the hotel. It was fine.
I liked the location, the balcony, the incredible staff, the comfortable room, and the high quality experience.
Stayed in March 2024
Reviewed: 19 March 2024
Shauna
IrelandSelection of food at breakfast could have been better.
Spacious room, excellent staff. We were celebrating a special occasion and staff went above and beyond to assist with this. Centrally located and parking was a nice to have.
Stayed in March 2024
Reviewed: 16 March 2024
Rodion
UkraineThe breakfast could be more diverse. And the coffee is no good. Espresso is ok, but cappuccino is meh. These are minor things
The location is perfect! Overall it’s a nice 5 stars hotel. I have no huge complaints. Most of the staff is friendly, some are a bit more strict so to speak. A great thing that they have a parking with a concierge so you don’t have to go to the parking. A solid breakfast.
Stayed in March 2024
Reviewed: 18 February 2024
Paulo
Netherlandsduring the night all the time people screaming on the road
good full breakfast,no view to the sea,room clean and space
Stayed in February 2024
Reviewed: 17 February 2024
Rebecca
United KingdomLocation, amenities, staff
Stayed in February 2024
Reviewed: 11 February 2024
De
AustriaAll was perfect.
Very kind to the kids, very nice swimming pool area, we had sea view even if had a side street room, very very friendly staff
Stayed in February 2024
Reviewed: 5 February 2024
Gala
United StatesVery comfortable with views to the harbor.
Stayed in February 2024
Reviewed: 29 January 2024
Yunah
United Statesnothing
Everything was good, but I expected more of beach view rather than obstructed by building. It was still nice
Stayed in January 2024
Reviewed: 29 January 2024
Hartej
CanadaNothing
Beautiful room, perfect size to fit all of our stuff, and beautiful view of the ocean! Hotel is in the perfect location, for walk-in and driving. That staff go above and beyond! We had dinner at the restaurant and the food was amazing! Overall excellent!!
Stayed in January 2024
Reviewed: 24 January 2024
Ivette
United StatesEverything was incredible and the staff was great. It also has an amazing restaurant and bar lounge area.
Stayed in December 2023
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