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Reviews of Grand Hotel Açores Atlântico 5 stars

Avenida Infante D. Henrique, 113, 9500-150 Ponta Delgada, Portugal

#7 of 50 hotels in Ponta Delgada

Guests' Choice

Review score

Based on 419 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.7

  • Comfort

    9.7

  • Location

    9.7

  • Facilities

    9.4

  • Staff

    9.6

  • Value for money

    9.0

  • Free WiFi

    9.3

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Showing 1 – 25

  • Reviewed: 30 April 2024

    10
    Fabulous accommodations, centrally located with the most amazing staff!
    • Leisure trip
    • Group
    • Double Room or Twin Room with Ocean View
    • Stayed 1 night
    • Submitted via mobile

    Loved the breakfast and the fact it was included. The staff are lovely and very accommodating. Will definitely recommend to others!!

    Stayed in April 2024

  • Reviewed: 24 April 2024

    8.0
    Very good
    • Business trip
    • Couple
    • Double or Twin Room with City View
    • Stayed 5 nights
    • Submitted via mobile

    Breakfast was just OK.

    Location

    Stayed in April 2024

  • Reviewed: 22 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Triple Room with City View
    • Stayed 1 night
    • Submitted via mobile

    We were here just for a one night. Good hotel close to the airport and city.

    Stayed in February 2024

  • Reviewed: 14 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights

    Front desk employees and restaurant staff are not trained in 5-star hotel services (except valet services and the blonde lady at the breakfast restaurant). Poor options for breakfast

    The valet services were great; the blonde lady at the breakfast restaurant provided great services. The rooms have a nice design;

    Stayed in April 2024

  • Reviewed: 9 April 2024

    10
    Very nice staff a wonderful place to enjoy vacation
    • Leisure trip
    • Couple
    • Double Room or Twin Room with Ocean View
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Very clean and good looking

    Stayed in April 2024

  • Reviewed: 8 April 2024

    10
    Wonderful hotel with excellent staff and services
    • Leisure trip
    • Family with young children
    • Triple Room with City View
    • Stayed 5 nights
    • Submitted via mobile

    Everything was absolutely perfect.

    Everything was perfect. A real 5 star’ hotel, with excellent services. The staff is very competent, polite and efficient. Rooms are extremely comfortable, equipped with all necessary amenities. Breakfast was wonderful, with varied products, of excellent quality. It was a wonderful stay - we are looking forward to our next stay!

    Stayed in April 2024

  • Reviewed: 6 April 2024

    10
    Wonderful stay in Ponta Delgada
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    Nothing

    Breakfast buffet was wonderful. Good options and delicious. Omlets were made to order. Room was spacious and comfortable. Bed was perfect. O view as this wasn’t a water view room. Also, we had a really early flight to catch. Hotel provided us with coffee and croissants that we could eat there or bring with us. Everything was delicious. I would definitely stay here again.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    9.0
    A Grand Stay
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything I tried was good except the machines in the gym need updating.

    A grand hotel overlooking the harbour. A very pleasant stay.

    Stayed in February 2024

  • Reviewed: 2 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double or Twin Room Bay View
    • Stayed 5 nights
    • Submitted via mobile

    I thought Antonio was amazing and his welcome at reception when checking in was outstanding. He provided lots of information about the island and was very approachable. He was accomodating and helpful especially since my husband and I were swapping because of the football tournament one of our children were attending. We felt very looked after and it was nice to relax when things were so hectic with the tournament

    Stayed in April 2024

  • Reviewed: 1 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room Bay View
    • Stayed 9 nights
    • Submitted via mobile

    Food for breakfast was average at best.

    Loved being across from the harbour.

    Stayed in February 2024

  • Reviewed: 27 March 2024

    9.0
    Great option in central Ponta Delgada
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The bathroom and room should have more hooks and surfaces to hold towels, robes, wet bathing suits and other belongings. The parking is way too expensive for the local cost of living.

    Rooms have great sound and light proofing. The breakfast has enough variety and lots of local ingredients.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room or Twin Room with Ocean View
    • Stayed 5 nights
    • Submitted via mobile

    The service was outstanding

    Stayed in March 2024

  • Reviewed: 25 March 2024

    9.0
    I would highly recommend staying at this hotel. The front desk staff made the visit an enjoyable stay
    • Leisure trip
    • Family with young children
    • Triple Room with City View
    • Stayed 1 night
    • Submitted via mobile

    The front desk staff were amazing!! They helped me book a reservation at the thermal pool and helped with transportation. Above and beyond service. Also, when we were leaving to go back to the airport, we were having issues with our taxi. The very nice man at the front desk walked outside in the rain to locate our driver. He is so amazing for doing that!

    Stayed in March 2024

  • Reviewed: 22 March 2024

    9.0
    Great place to stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Great hotel and fantastic staff Central location with ocean view

    Stayed in March 2024

  • Reviewed: 21 March 2024

    10
    Fabulous luxury hotel at a great price!
    • Leisure trip
    • People with friends
    • Double Room or Twin Room with Ocean View
    • Stayed 4 nights
    • Submitted via mobile

    The food and bar options were better outside of the hotel. It was fine.

    I liked the location, the balcony, the incredible staff, the comfortable room, and the high quality experience.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    9.0
    Enjoyable and made better by exceptional customer service and staff!
    • Leisure trip
    • Couple
    • Double or Twin Room with City View
    • Stayed 4 nights

    Selection of food at breakfast could have been better.

    Spacious room, excellent staff. We were celebrating a special occasion and staff went above and beyond to assist with this. Centrally located and parking was a nice to have.

    Stayed in March 2024

  • Reviewed: 16 March 2024

    9.0
    Solid 5 stars
    • Leisure trip
    • Family with young children
    • Double or Twin Room Bay View
    • Stayed 7 nights
    • Submitted via mobile

    The breakfast could be more diverse. And the coffee is no good. Espresso is ok, but cappuccino is meh. These are minor things

    The location is perfect! Overall it’s a nice 5 stars hotel. I have no huge complaints. Most of the staff is friendly, some are a bit more strict so to speak. A great thing that they have a parking with a concierge so you don’t have to go to the parking. A solid breakfast.

    Stayed in March 2024

  • Reviewed: 18 February 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 4 nights

    during the night all the time people screaming on the road

    good full breakfast,no view to the sea,room clean and space

    Stayed in February 2024

  • Reviewed: 17 February 2024

    10
    Excellent stay at a fabulous property
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Location, amenities, staff

    Stayed in February 2024

  • Reviewed: 11 February 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    All was perfect.

    Very kind to the kids, very nice swimming pool area, we had sea view even if had a side street room, very very friendly staff

    Stayed in February 2024

  • Reviewed: 5 February 2024

    10
    Exceptional
    • Couple
    • Double or Twin Room Bay View
    • Stayed 2 nights
    • Submitted via mobile

    Very comfortable with views to the harbor.

    Stayed in February 2024

  • Reviewed: 29 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room or Twin Room with Ocean View
    • Stayed 2 nights

    nothing

    Everything was good, but I expected more of beach view rather than obstructed by building. It was still nice

    Stayed in January 2024

  • Reviewed: 29 January 2024

    10
    Excellent stay!
    • Leisure trip
    • Couple
    • Double or Twin Room Bay View
    • Stayed 4 nights

    Nothing

    Beautiful room, perfect size to fit all of our stuff, and beautiful view of the ocean! Hotel is in the perfect location, for walk-in and driving. That staff go above and beyond! We had dinner at the restaurant and the food was amazing! Overall excellent!!

    Stayed in January 2024

  • Reviewed: 24 January 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room or Twin Room with Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    Everything was incredible and the staff was great. It also has an amazing restaurant and bar lounge area.

    Stayed in December 2023

Showing 1 – 25

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