Very small things that were already passed on and addressed.

Comfortable, close to the center. Equipped kitchen and helpful staff.

Stayed in January 2024

there was bad smell probably from shower drain first night , also if staying for couple of days you need to keep using same towels. It's fine for 2-3 days but would be good if you could ask for replacement when needed.

Good location close to train and bus. About 15 minutes walk to old Sintra city centre Large house , excellent kitchen

Stayed in October 2023

- The house was a bit damp. - Could improve with a washing machine.

A comfortable accommodation near the train station. We were a bit confused at the beginning in finding the right house but all sorted out quickly with a phone call. The house was very comfortable for 2 people, few minutes from the train station which is good to catch the bus to visit the various sights. Couple of good restaurants around too.

Stayed in September 2023

There is wrong address on booking. We wasn't able to find the apartment until I've checked the email from the host and found out a different address. (different building number). No window in bedroom, so only air conditioning could bring you fresh air

Stayed in July 2023

No shampoo, no body wash. The bathroom sink does not drain well. A big dog barked at the front door, so I was a little scared.

Close to Sintra Station (5 minutes on foot) The bedding is comfortable, there are enough towels (I wash twice a day)

Stayed in May 2023

there was no cooking oil and kitchen towels. i didnt expect much as we brought food and all but not having oil for cooking in a place with a kitchen isnt great

the location was great! the restaurant beside it was lovely and the process of getting the keys was easy.

Stayed in June 2022

smell of moth

Close to the station and downtown

Stayed in June 2022

Toilet paper was finished on the second day. It might be a good idea to check how long the guests are staying and provide enough. We had to switch on the main switch all the time, when we used a tea kettle and heating element, since it was too high load for electrical fuses. On the first day, when we wanted to wash our baby it turned out the there is no hot water in the shower. The owner came within 10 minutes and fixed it but we did not have time to wait for the boiler to make the water hot. The next day everything was fine. When we arrived, we wanted to check in earlier but unfortunately it was not possible. When we came it was a strong odor of perfume. Later it vanished, but there was a cigarette smell… There is no parking at the apartment, so you would have to look for one on the public areas.

The apartment is very good! It is spacious, clean, very comfortable. It has everything you need except washing machine. It is close to the railway station but sound proofing is so good that you won’t hear the trains. It has a good location. A big supermarket is just 10 min walking, a few restaurants are near by. It is very close to the city center.

Stayed in December 2021

The bathroom drainage smells bad. The doors don't shut properly so the smell reaches the bedroom and the living room. There was some hair in the shower. Only one set of towel per guest, regardless of the number of your stay.

The location was great - it's very close to the train station.

Stayed in April 2024

By far OUR WORST EXPERIENCE EVER! if you are considering booking this apartment please read this before you consider!! We are frequent travellers and users of booking.com, and this is by far our worst experience to date. Firstly, we requested an early check in 3 weeks in advance when we had made the booking, as we were to arrive in Lisbon at 10:45am. We were told this may be possible, or may be not. The day before arrival we were told it was not possible, fair enough, but we were told we were able to leave our luggage and “go and enjoy a lunch” whilst the apartment gets cleaned. Our arrival time - 2:30pm - cleaner had not even been & check in was supposed to be at 3pm!! The staff are rude and if you are not Portuguese they will treat you like nothing & be very condescending in responses sent. We then arrived after at 5:45pm, almost 3 hours after the “original check in time”… cleaner had been but was still not up to scratch. The bed linen is filthy, myself and my partner now have spots on our face because of how dirty the linen is. 2 toilet rolls left for a 7 night stay?? Had to go out of my way to a supermarket and purchase myself… P.S - The only apartment that leaves a welcome card advising to “not take long showers due to a water shortage in Portugal” and “to not use water when washing dishes”… how are you able to wash dishes without using water? By far our worst ever experience, pay the bit extra to be treated like a human.. we’ll be claiming compensation, our complaint has already been sent to booking.com customer service. “Lovely stay” turned out to be the opposite of what it says on the tin…

Nothing.

Stayed in December 2023

The flat was not clean. The shower didn’t work properly. The water would take too long to drain and the entire bathroom had a very bad smell of stagnant water. The bathroom door needed to be closed at all times to avoid spreading the smell. The staff replied to our message when we raised that issue, but never did anything to fix it. We were there for more than a week, so there was a lot of time to fix it. This just makes it feel like the staff doesn’t care about the comfort of their guests.

Good location and flat is nice.

Stayed in September 2023

The lock box was difficult to get into but we figured it out

Location was excellent, easy walking distance of the train station. Close to excellent restaurant and great food. Town center and attractions within walking distance.

Stayed in June 2023

The accomodations were not as advertised. There was no sofa bed. Just a full sized bed. The staff refused to provide extra linens to use the sofa as a bed. They assumed that 2 adults travelling together are ok sharing a bed even after I explained to them that I booked this place because it had a bed and sofabed. One of the lamps in the bedroom did not work. They refused to provide us with a second set of keys, even though two adults were staying here. The two pillows they provided were lumpy and felt more like old pillows one may keep around for a dog. When I requested 2 more pillows, they also refused. Lastly, even though we paid the city tax (2 euros per night, per person), everyday of our stay, I kept getting reminders to pay. They respond to messages, but several hours later.

The space was clean. There was coffee--though not enough for two people staying for 3 nights--a tea kettle and dish soap. Books about Portugal were helpful too. The staff was willing to lend me an iron--it was broken and dirty and spilled water everywhere, but it was still functional. The air conditioner worked, but there was no air conditioner in the bedroom.

Stayed in July 2023

Nothing at all.

Facility of staffs, cleanness and location.

Stayed in April 2023

Host did not even leave a single toilet roll for a new guest, that has never happened to me before. Luckily we had one as we had stayed in our previous rental for a few days and had left one in the hire car. Imagine checking in somewhere unfamiliar late night and realising you need to go find a shop to buy... Also, there is no sofa bed for the 3rd person, there were just 2 2-seater sofas. How they can advertise this and accept bookings for 2 adults and a child of 13 yrs, when there is no sofa bed? It was not comfortable for the child to fit into the sofa but we managed as it was only 2 nights.

Quiet location, free car parking on street. Next to the train station for those taking the train from Lisbon. Main room had air conditioning to keep it warm - Sintra evenings in December can get chilly.

Stayed in December 2022

The shower, the BED, the sofa

The location was quite convenient. The bed was AWFUL, not one comfortable chair or sofa to sit and rest. No response for any of our difficulties. The shower was barely usable, a larger person would find it practically impossible.

Stayed in September 2022

Everything was absolutely fine.

The house is very comfortable, it has everything you need for an excellent stay. Clean and tidy house, the kitchen had more than enough utensils to cook whatever we want. The bathroom was clean and tidy. Very cosy house and right in the centre of Sintra Village.

Stayed in January 2022

A roll of paper towels would be nice. But otherwise it was more than perfect!

A perfect location: walking distance to most tourist attractions and even closer to the train station (trains to Lisbon every half hour). A magnificent view of the Moorish Castle from right out front. A spacious studio for two people with a fully equipped and functional bathroom and a kitchen annex. The kitchen equipped with all that is needed including olive oil and spices. Very clean! Very nice and very helpful hosts. The best restaurant in town (also "Dom Pipas") is downstairs in the same building. A perfect place to spend holidays. We will definitely come back!

Stayed in October 2021

Google maps shows wrong location, which was a problem with late check in without personnel. Phone service was helpful tough. Apartment was clean and cozy, mut smell of mold was strong. Bedsheets were moist, which was unpleasant, and there were no coffee capsules or spices, so we got our own. Otherwise the kitchen supplies were good and everything we could need during a 3 night trip was there.

Location is really good, apartment is decorated nicely and a little terrace (in no 7) is very nice. Price wasn't too high.

Stayed in June 2022

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Stayed in June 2023

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Stayed in October 2021

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Stayed in November 2023

There are no comments available for this review

Stayed in March 2023