Room did not have an iron. Had to request.

Staff were so friendly and responsive. Grounds were fantastic to walk around. Room with decks were great to relax and read a book and listen to the birds. Enjoyed the breakfast buffet and staff arranged airport transfers, tours and tickets for annual Madeira Floral Parade.

Stayed in May 2024

We enjoyed everything. Only thing we regret was that we didn't stay here the entire time on the island. We instead stayed another place in the western side.

We enjoyed the breakfast every morning. It was a buffet style including variety of bread, fresh fruits, fresh juice, cold cut, cheeses, yogurt, cereals, etc. You can also order drinks and any number of foods from the al carte menu with no additional charges. The breakfast service was very efficient, friendly, and professional. We liked our room with our private lounge chairs facing the garden. We were welcomed with a plate of fresh fruits, fresh cut flower arrangement, and two large, bottled water. Funchal is a very busy place. However, our room was below the street level, thus insulating from the traffic noises. We woke up listening to birds singing to us every morning, because of its beautiful garden setting. We enjoyed a peaceful time in the busy town. We also like the abundant use of natural wood in the furniture, the building, and the room. The people at the reception were very friendly and helpful.

Stayed in April 2024

Beautiful gardens, super friendly staff, amazing food

Stayed in May 2024

The TV could be better.

The staff was extremely helpful and friendly, the service standard was very high. Exceptional breakfast. Beautiful gardens. We also liked very much the location - very close to the center, but very quiet at the same time.

Stayed in April 2024

Nothing

Beautiful gardens and facilities

Stayed in April 2024

We were moved from one room to another after one day because of minor issues in our original room. The staff upgraded us to a larger suite and, when we brought a heating issue to their attention, comped us on dinner. No hotel is perfect, but this staff goes out of its way to make things right.

This is an exceptional hotel. Most rooms are decorated in a contemporary spin on mid-century modern, while the Manor House offers suites decorated in a more sumptuous, traditional way. The grounds are beautifully landscaped, with plenty of room for guests to enjoy without bumping into each other. The staff is impeccably trained and proactively seeks input to make the stay as pleasant as possible. The hotel offers several excellent dining options; even the on-campus pub provides amazing food. The gym and spa facilities are good.

Stayed in April 2024

Bathrooms could do with updating. The shower over the bath is small and awkward.

The garden and grounds are spacious, exceptionally beautiful with glorious birdsong. Quiet but convenient location. Food and service of a high quality, particularly in the bistro.

Stayed in April 2024

For the room cost , complimentary fruit (although this is a small thing), would have been nice.

Superb accommodation, with friendly attentive staff. The room was as opulent as described; we loved it.

Stayed in April 2024

Overall it was a great stay but the reason why we do not give 10 is the following: - the place needs refurbishment. Small details not in perfect condition. Also bringing some modernity in tradition would be good (plugs near beds is an example). - We had complimentary water in room only on arrival and not everyday. - We had to queue for breakfast due to breakfast room being too small to accommodate all guests.

The place is a little paradise with an amazing garden, architecture and very nice staff. Food is also amazing. It is a great place to relax.

Stayed in April 2024

Great location and the hotel and staff were exceptional

Stayed in March 2024

The room itself was a bit outdated – it's not a "modern" room and the TV was clearly installed a while ago as an afterthought. But the bed is very good, bathroom large, very clean, and everything worked properly.

The first thing you see but don't expect – even if they tell you in advance – is the extremely interesting and nicely made garden. They have exotic plants from all over the world! Personnel is very friendly, explicitly asks you if you need help, etc. From my impression, the target audience are seniors, who want to have a relaxed holiday with sun to escape the boring gray winter – but there were also couples with children. There is also a small restaurant for the evening. SPA treatments, various exercises, steem bath, whirlpool, etc. you name it - they have it. This is probably the top residency besides the more busy large luxury hotels near the beach down the street.

Stayed in March 2024

We had some issues with our shower in our bathroom. Due to some unfortunate construction, there had been a small gap between the floor lining of the shower and its sliding glass door that caused water spilling into our bathroom. However, the staff was so attentive and creative and together with a skilled worker they were able to fix it with an additional flexible shower curtain. Well done!

The hotel represents quite an architectural gem and very much reminded us of a Mies van der Rohe building, especially, the splendid reception area. As a result, it all looked a bit "50's", but we really loved it, a unique experience. The place exhales a special aura, especially in combination with the lovely garden. We had booked a "deluxe suite with garden view" and indeed, the suite not only provided a lovely view into the spacious garden, but had been itself also very spacious including a huge, but comfortable (marble) bathroom and a nice seating area. The rooms walls were partially covered in brownish wood panels which harmonised well with the inbuilt wardrobe. The breakfast buffet offered many options with daily variations. The staff had been very attentive and friendly. On our first evening, we had dinner at the local "fine dining" restaurant, "The Dining Room". Again, a very nice experience and a good idea for a first night, we thought. The spa area including the sauna was small, but fine.

Stayed in February 2024

Apart from breakfast the lunches and dinners could have been better

Very good breakfast Very clean Beautiful garden

Stayed in February 2024

The accommodation buildings were unattractive and the bedrooms seemed rather tired. Not the best pillows.

Impressive original buildings and lovely grounds. All staff were wonderfully pleasant and helpful.

Stayed in February 2024

Missing good make-up light in the bathroom.

The hotel is situated in a beautiful garden, has two perfect swimming pools with comfortable pool beds. Room was very pleasant and quiet, with a beautiful view. The breakfast and food in the restaurants at the hotel were excellent, with great variety. In general, the stay was very pleasant and very relaxing.

Stayed in January 2024

Fantastic garden, fantastic breakfast!

Stayed in February 2024

There is nothing about the hotel which we did not like!

The facilities and, in particular, the setting and gardens at the hotel are truly exceptional. The staff were really good, and the standard of service high. The restaurants gave us a superb experience. We will be sure to return.

Stayed in February 2024

Better lighting in the garden at night would be helpful , particularly if you're heading down to The Dining Room

An absolutely wonderful hotel with great facilities and members of staff who could not have been more efficient and attentive. If this is within your budget then I can't recommend it highly enough ! They spotted that it was my wife's birthday during our stay and provided cake and bubbles. Our only regret was having to leave..

Stayed in January 2024

Beautiful gardens, exquisite architecture and sublime service

Stayed in January 2024

The hotel building it self is a bit dark and gloomy, the room was not 37 m size as mentioned

The place is beautiful, a green quiet get away close to the city center. The facilities are great and so is the stuff

Stayed in January 2024

The pool is heated but only slightly. The manager did everything he could to make the temperature comfortable for our family, I can’t fault him. In reality, it seems the gas heater can’t heat the pool further and I think the attraction of two heated pools is mischaracterised for a winter break. The breakfast area is a little small when the hotel is full and it rains as you can’t use the outside area. We waited a long time one morning to be seated. A robust rain covered veranda would help a lot.

Everything. It was such a relaxing and quiet stay and the facilities, food and helpful reception staff made it very comfortable. The garden is beautifully tended to with different paths and vistas to discover. The food is adventurous, healthy and a great introduction to Madeira’s cuisine, but still International enough to suit all tastes.

Stayed in January 2024

Nothing.

The stunning gardens, the comfortable accommodation and warm welcome from the team made for an excellent way to see in the New Year. The gala dinner on New Years Eve was exceptional.

Stayed in January 2024

Breakfast could be more various. Bottle of water in the room was offered not every day.

Very stylish place. professional massage. Quiet room with exit to the nice garden. Hospitable personnel.

Stayed in December 2023

The traffic on the walk into/back from the town centre

The gardens and our spacious room

Stayed in December 2023