This is dream place <3 Need to be rated for more than 10.

Stayed in April 2023

nothing

it’s character and charm. The gardens and the giant tortoise!

Stayed in June 2023

not a thing

The staff were very friendly, attentive and professional at all times. The pool and area was superb. Location is fair way out of town, but excellent views and fantastic grounds

Stayed in May 2023

nothing

Excellent food and professional staff

Stayed in May 2023

Furnished in a traditional style. Beautiful gardens. The staff were exceptional, from room service to all the Waiters and Waitresses who could not do enough to make all of the dining experiences a pleasure. The hotel is about 2km from the centre, easy walk down but a lot of uphill on the return. The hotel provides a frequent shuttle service. We met several people who were returning guests. For one lady it was her ninth visit. I cannot recommend this hotel more highly.

Stayed in May 2023

what's not to like :-)

This is the kind of hotel where you feel like royalty. The staff goes above and beyond to serve you. All is perfectly clean and well looked after. For example, we had a very late arrival due to airtraffic delay. We called to inform we would be later than indicated. When we arrived, the restaurant was closed, but the staff had foreseen a cold dinner in our room (which was vast by the way). That was so welcome after a long flight day and living on airport food. They did not charge it, it was fully complimentary! We very much appreciated that service! The pool is great! We were there in March, did not expect to find the pool open yet, but it was. The weather was extremely nice, sunny and warm, so many chose to swim and enjoy the sunshine and still there were enough beds by the pool. It's not like in those all-in resorts where people put their towel on the bed in the morning to reserve a spot. The breakfast area is also supernice. You can eat inside when chilly, or on the porch in the open air in the morning sun, or in the garden itself. The food itself offered anything you can think of, lots of healthy choices too.

Stayed in March 2023

The service was outstanding. The staff could not have been nicer or more accommodating! Breakfast was one of the best I have had. The grounds are beautiful.

Stayed in March 2023

Was not impressed at being joined in the hot tub with a couple with a baby less than 12 months old. There should perhaps be a minimum age of 5 in the hot tub.

A gentile hotel with refined service and very high standards. Nothing was too much trouble for the staff. They cater for an older demographic so it's not the place for kids. Brilliant

Stayed in April 2023

The service around the pool was a tad slow. We had two quite long waits for lunch time snacks and coffee took a while to reach us. It wasn’t a huge issue for us and I have no doubt that this will be addressed by their very efficient team.

We stayed in a superior room which was gorgeous and a good size with two comfortable armchairs alongside a very large bed. The decor was in keeping with the property and the wardrobes had generous hanging space. The view from the balcony of the garden and hillside was stunning. The gardens took our breath away, they were so beautiful. In the afternoons we chose to sit under a large arbour of Bougainvillea beside the pool which was pretty near perfect. The pool itself was a good size and a second small pool for very tiny tots. The hotel ran a regular shuttle service, several times a day, to and from Funchal which was helpful. My wife thought that the breakfast was very good but I would have preferred a better selection of pastries. We sat on the balcony overlooking the gardens which was a fabulous start to the day. The service was always courteous and prompt. Dinner was generally excellent - perfectly cooked and seasoned with immaculate service. What makes this hotel so special is the people who work there. All were courteous, kind and couldn’t do enough to ensure our stay was as perfect as possible. I also need to mention the wonderful Colombos, the resident Giant Galapagos tortoise who stole both our hearts. We loved it so much that we will definitely go back.

Stayed in April 2023

Nothing.

The hotel is a beautiful old building set in a magnificent garden. The hotel has every convenience; beautiful swimming pool, fitness centre, library and much more. The rooms are spacious, clean and attractive. The staff are excellent, friendly, helpful and available. The hotel transport into Funchal runs all day and is so convenient. All meals are delicious, plentiful and varied. It is brilliant.

Stayed in April 2023

The hotel wasn't within easy walking distance of the centre but as the hotel provides a courtesy bus this wasn't a problem.

Everything was wonderful. We were recommended this hotel by friends and it lived up to expectation. Beautiful gardens, wonderful staff who couldn't have been more helpful and very comfortable surroundings.

Stayed in March 2023

Restaurant was average. Safety deposit box was too small for a laptop. No view from our room.

We enjoyed our stay in the hotel. Our room did not have any view, however we did enjoy access to the rooftop private terrace. Great views, grounds and pool. Historic hotel, perhaps slightly dated. Restaurant was average.

Stayed in February 2023

Fitness room was a little sparse and no cross-trainer

Beautiful decor and furnishings, extensive gardens, very quiet around the pool plus unbelievably good and attentive customer service from all the staff

Stayed in March 2023

bathrooms a little dated, but nothing major.

beautiful gardens and great pool.

Stayed in March 2023

Nothing

Wonderful hotel in 6 acres plus of beautiful gardens. Staff tremendous; friendly, helpful, efficient and very professional. Food superb; excellent quality and cooked to perfection. Pool spotlessly clean and no problem with sun beds, there were plenty, and no towel reserved beds I’ve seen occasionally at other hotels.

Stayed in March 2023

Impossible to find fault with this hotel

Spacious room, excellent breakfast and superb service. The hotel is situated in its own botanical garden complete with a resident giant tortoise called Colombo! It has a beautiful pool with views over Funchal. The staff are amazing - nothing is too much trouble.

Stayed in March 2023

Amazing staff. Polite and friendly across the whole team. Nothing was too much trouble. Plentiful breakfast with plenty of choice. Rooms very comfortable and great cleaning staff. Gardens are beautiful with large selection of flowers. Pool area has plenty of lounge beds and space. A perfect stay.

Stayed in March 2023

Our only slight issue was the very high up location, away from the town centre, up a very steep hill, but a free courtesy bus was regularly available. My only recommendation to the hotel to make it more convenient would be to run the courtesy bus a bit later, beyond 5:30pm. For us 7:30pm would have been more convenient and then we would have got a taxi back.

The hotel is set in beautiful tropical gardens with views over the sea. The staff at Reception and in the Bar and Restaurant were always helpful, friendly and courteous. The buffet extensive breakfast, which we could eat in either in the beautiful garden or in the restaurant were accompanied by a choice of freshly cooked hot food. The Evening Meals were delicious. Our Junior suite was exquisite, looking over the garden with views beyond and the room was always cleaned daily at a time when it was most convenient to us with a turndown service every evening. The WIFI service throughout the hotel and in the grounds of the hotel worked perfectly.

Stayed in March 2023

Nothing

Breakfast was amazing - options for everything.

Stayed in March 2023

Nothing

Breakfast was excellent on the patio each morning

Stayed in January 2023

Occasionally a queue for breakfast.

A very very good all rounder. Lovely comfortable room, brilliant staff, excellent breakfast and dinner. beautiful, quiet surroundings in delightful, interesting garden.

Stayed in February 2023

Nothing

Excellent breakfast, good buffet the bread was delicious and the service superb The room and bathroom was large and the bed very comfortable

Stayed in January 2023

Nothing

Fabulous setting. Everything you would expect from a 5* hotel. Staff were so attentive and no request was too much trouble.

Stayed in February 2023

Nothing

This is an exceptionally perfect hotel. The hotel's botanic garden with many exotic plants is like a small paradise. The service and the friendliness of the staff is excellent in all areas. Breakfast is always a good start to the day - choose something from the menu or help yourself to the buffet. The restaurant comes highly recommended - varied selection and always perfectly done - and perfectly served. A real 5* hotel. Just to mention: it has a well-equipped sauna - and you can reserve for the time you want (unlike many other places where you have to wait in line at the door). As said: eveything done in a very professional way.

Stayed in January 2023

nothing

it is a beautiful property with extensive gardens and is a wonderful peaceful place.

Stayed in December 2022