Everything was perfect for us : people, room, breakfast, restaurant. This hotel offers great quality service.

Stayed in May 2022

Overall an excellent stay, no complaints!

Staff are very friendly and welcoming, breakfast is excellent and the hotel is very comfortable.

Stayed in April 2022

Be prepared for a short but sharp hill climb from Funchal central to get back to your room!

A great ‘individual’ hotel - attractive for not being a clone of others in large chains. Very friendly, helpful staff. Breakfast, bar and restaurant food was good.

Stayed in April 2022

Excellent, man choices plus clever solutions to keep it COVID safe

Stayed in April 2022

Authentic place with amazing garden and large rooms

Stayed in April 2022

The roof of the indoor pool was looking a bit tired (and in one place broken) and I felt did not reflect the same high standards that I saw throughout the rest of the hotel.

The room was large, well equipped and comfortable, a complementary bottle of water was in the room on arrival. The gardens were beautiful, and while quite small provided a lovely setting for the outdoor part of the bar. Dinner in the restaurant was delicious, I loved looking out over an old tree and watching the birds as the sun set while eating. Breakfast was perfect, a great selection of continental and cooked items, all fresh including the selection of juices. Attentive and helpful staff all around the hotel, special thanks to Rosie who managed to arrange a horse riding tour plus transport at what was incredibly short notice and had excellent recommendations for things to do and see around Funchal. Indoor pool had a fantastic view. I did not have time to visit the spa, games room or gym.

Stayed in April 2022

Very great. Staff hotel were very friendly and welcoming. A little corner of paradise.

Stayed in April 2022

A full double bed as opposed to 2 singles pushed together

Excellent food and lovely helpful staff.

Stayed in April 2022

The pools are both a little dated, especially the indoor one (which is also very small). It didn’t seem like 5 star pool. I would also say it is a little overpriced for the pool facilities.

Lovely location about 10 minutes out of town. beautiful grounds and WONDERFUL staff. Games room was a nice touch.

Stayed in April 2022

dinner without a view

tuin, sfeer, charme

Stayed in March 2022

I didn't like the decoration in the rooms. White walls, beige laminate flooring and beige drapes. No warmth, colour, atmosphere nor quality furniture. We were in a suite and the rooms were stark cold and really only worthy of a 2 or 3 star rating. The tv sat on top of the mini bar fridge, wires hanging down everywhere, just nowhere near 5 star. We really liked the hotel and staff but the rooms were a real let down and just couldn't justify the cost of our stay. I know it has been hard for hospitality these past two covid years but when this hotel starts to make money again it needs to really upgrade their rooms into the modern 5 star world.

The staff were all very helpful, professional and friendly. The dining area was warm, inviting and boutique hotel like with excellent food. The common areas hallways etc were well decorated with furnishings and carpeting of quality.

Stayed in March 2022

View from my room

Restaurant, pool, stuff, room and garden.

Stayed in March 2022

Providing tea & coffee making facilities in the room would be a much appreciated addition

A hotel that is full of class and the best traditions of Maderia. The hotel exudes a calm and stylish atmosphere with tasteful and very comfortable furnishings throughout. Beautiful fresh flower displays, antique pieces and lovely botanical themed art. The gardens are lush and well kept and the staff are attentive, professional and welcoming.

Stayed in March 2022

We had an apartment, with ocean view. It was extremely clean everywhere. The restaurant offered an exceptional buffet with additional options (eggs, bacon, sausages, pancakes and much more...), local food, fresh fruits and juices, even champagne :). The Vasco da Gama bar served also lunch and dinner anytime during the day. Nice playroom underground, our children enjoyed the games every day. The garden was so colorful, looking like a botanical garden.

Stayed in March 2022

beautiful hotel great food excellent service

Stayed in March 2022

the area where the hotel is located is a bit remote

very lovely decoration (room & corridors) very lovely staff nice bar & restaurant (amazing cocktails!)

Stayed in March 2022

Drinking water replacement would be appreciated. More milk for drink making. Dinner service was very slow yet food was outstanding.

Excellent breakfast. Good choice of food. Home baked bread. Fresh fruit. very large comfortable bed. Sheets changed regularly. Turn down service and bowl of fresh fruit daily. Efficient, friendly helpful staff.

Stayed in March 2022

Indoor pool not well ventilated - bit of a chlorine fug so we did not linger. You have some road noise on the balconies but this is central Funchal so no surprise. Could have some daily specials on the evening menu as we enjoyed the food and ate in the restaurant for 4 nights but felt a little short of choice to eat there for the full stay.

Staff were amazing throughout stay - very friendly and helpful - special shout out to Tony in the lovely bar area who is a consummate professional. Flexible Happy Hour was a nice surprise - bar area had lots of comfortable seating - rather like a lovely home. Room size good, blackout curtains and rooms very quiet - no noise at all from adjacent rooms or from outside. Excellent breakfast. Very central location for Funchal. Had a very good massage in the spa.

Stayed in February 2022

the service and the place generally

Stayed in February 2022

I find it sad when you go to a spa hotel and have to pay extra for the spa. I always expect to pay for treatments, but not to use the jacuzzi, sauna and steam room. It would have been good to have products in the spa to shower off the oil after spa treatments. The roof on the indoor pool needs replacing since it leaks in quite badly when it rains. Just an age issue due refurbishment. Everywhere else in the hotel was in great condition. A few things were missing from the hotel that were present on the website, like darts and garden hammock. But the staff helpfully brought up cushioned sun loungers to the garden instead.

The buffet breakfast every day was delicious! The staff cleaning the room did a brilliant job. The garden was beautiful. The games room and indoor pool were great since we had so much rain. The massage was excellent from the spa. The covid precautions were great. Everyone had their own tongs at breakfast and the cleanliness was brilliant. Fresh flowers were a lovely touch around the hotel. The afternoon tea in the bar restaurant was tasty and good value. We really had an enjoyable stay.

Stayed in January 2022

Would have liked to know the cost of meals and drink on the special nights beforehand 🤔

Good Good

Stayed in January 2022

Nice and elegant, small scale hotel, yet with all facilities. staff is extremely helpful and kind.

Stayed in December 2021

We loved it !!!

excellent and beautiful location, the most friendly and helpful staff we have ever met !!!

Stayed in December 2021

I'll let you know if I can think of something.

They don't make hotels like this one anymore. :) The room, parking, etc are great but what makes this hotel stand out is the service and kindness of the staff. Really helpful, kind, nothing is to much. And of course, there's Rosie at the courtesy desk. :)

Stayed in November 2021