Avenida Almirante Reis, 53, Arroios, 1150-011 Lisbon, Portugal
#83 of 395 hotels in Lisbon
Guests' ChoiceBased on 657 hotel reviews
8.9Cleanliness
9.4
Comfort
9.3
Location
8.5
Facilities
9.1
Staff
9.3
Value for money
8.9
Free WiFi
9.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 May 2024
Elisha
United KingdomNothing of the hotels fault but as of May 2024 there is some construction work going on, on the same side of the road as the hotel is situated however this is further down the street and cannot be heard from the hotel! Just a bit of an inconvenience when walking towards the central town.
The breakfast exceeded my expectations! There was something for everyone. The staff were friendly and even surprised me on my birthday by decorating and leaving a gift in my room! The hotel looks so modern and immaculately clean. Your room is clean daily and towels and toiletries are topped up - I really cannot fault this hotel and would highly recommend. So worth the money! Also only a short 15-20 minute walk to the town (downhill too, woo!).
Stayed in May 2024
Reviewed: 23 May 2024
Johnson
NetherlandsEverything about the hotel I like
Everything about the Hotel is perfect, breakfast amazing, room is perfect, bed very standard, comfy and perfect, the staffs very friendly, always ready to help you and with smiles..
Stayed in May 2024
Reviewed: 20 May 2024
Lee
South KoreaBreakfast is good, however adding a little more space would even be better.
Good location, good price and generally comfortable that’s all we wanted for short stay in Lisbon.
Stayed in May 2024
Reviewed: 20 May 2024
Chiara
ItalyGood location, near the metro. The staff was really helpful and kind. The room was very clean, super comfortable. Breakfast very very good.
Stayed in May 2024
Reviewed: 20 May 2024
Ann
IrelandN/A
Location and helpful staff Fabulous breakfast
Stayed in April 2024
Reviewed: 18 May 2024
Elke
NetherlandsThe smell of the bathroom
Breakfast was good, shower very good, bed was good.
Stayed in May 2024
Reviewed: 17 May 2024
Roxana
United KingdomI still don't like the area we have to walk through to get to the city centre. It is really rough and feels like it's getting worse by the year. Not the hotel's fault, though.
I have stayed here previously, and I returned as the pricing was right and I liked the room before. Now we stayed on the 5th floor and it felt slightly smaller, the bed was facing differently. I also missed the pen and paper which was provided previously as I needed to write things down but there wasn't any. Breakfast was good as always, and the staff was working hard every morning, providing exceptional sevice. One morning we had to go down earlier as we've had a guided tour scheduled very early and it wasn't a problem, they welcomed us and didn't make us feel as a nuisance. I would return again.
Stayed in May 2024
Reviewed: 17 May 2024
Andrea
United KingdomDangerously slippery shower. Had to stand on a towel to shower
Clean , comfortable temperature, comfortable bed, good breakfast, friendly helpful staff
Stayed in May 2024
Reviewed: 15 May 2024
Catherine
United KingdomOnly given 1 key card which was a hassle if one of us wanted to leave the room as the key card also controlled the electricity in the room.
Lovely hotel with lovely staff. Stayed here for my partners 30th birthday and they had set up the room with balloons etc which was a nice touch, much appreciated! Good breakfast and in a good location, easy access to metro and very walkable to the centre. Definitely recommend!
Stayed in May 2024
Reviewed: 13 May 2024
Abdi
United KingdomIt was in a perfect location, easy to travel anywhere in Lisbon and close to the airport. I loved the cleanliness and spaciousness of the rooms. Hotel staff were so friendly and warm. I would 100% come back
Stayed in April 2024
Reviewed: 13 May 2024
Carl
United KingdomFairly small rooms and pillows are incredibly soft - too soft in fact as they just felt like resting my head on a scrunched up blanket, but that's just personal taste of course.
A nice modern hotel, well located near two metro stations on Lisbon's green line. Great selection at breakfast and a nice shower in the bathroom. Staff were all super accommodating too. I'd recommend for a short stay for sure!
Stayed in May 2024
Reviewed: 12 May 2024
Jose
United StatesSome noise fro moutside
Street noise
Stayed in May 2024
Reviewed: 12 May 2024
Erik
SloveniaWeird toilet doors
Perfect location close to metro station, good breakfast, no smart TV
Stayed in May 2024
Reviewed: 12 May 2024
Tracy
United KingdomLocation was bit run down but only 20 min walk to square
Very clean and modern
Stayed in May 2024
Reviewed: 12 May 2024
Anthony
United KingdomEasy and early check in Great breakfast
Stayed in May 2024
Reviewed: 11 May 2024
Ladan
United KingdomThe sliding door separating the bathroom and bedroom had a small gap.
Very clean and comfortable room. We had a twin room on the corner which was very spacious compared to most European hotel rooms. Central location close to two metro stations and tram stops. Walking distance (25mins) to Alfama or 10 mins on the iconic Lisbon tram. Staff were very kind and helpful throughout. Good breakfast included.
Stayed in May 2024
Reviewed: 11 May 2024
Raymond
United KingdomA tad small
Clean Near a metro station Easy access to everything
Stayed in May 2024
Reviewed: 8 May 2024
Mark
United StatesNo box of tissue in room.
Solid doors. Modern fixtures. Breakfast. Desk clerks. Proximity to metro
Stayed in May 2024
Reviewed: 6 May 2024
Lorna
United KingdomNothing.
The bed was very comfortable and when the windows were shut you could hear no outside noise. The hotel is very close to the metro but you can also walk easily to the centre. There was a great choice for breakfast and the pastries were very fresh and varied. Fabulous! Staff were very friendly and helpful.
Stayed in April 2024
Reviewed: 2 May 2024
Vincent
United Kingdoma shelf in the shower to put your shower gel, soap etc.
everything was available whatever you needed
Stayed in May 2024
Reviewed: 2 May 2024
Carlos
United StatesFront desk staff very friendly. Because we left very early in the morning, the gentleman at front desk packed some breakfast pastries for us to take along. Very nice gesture.
Stayed in May 2024
Reviewed: 1 May 2024
Igor
United StatesI was happy with everything. Room was clean. Stuff was very helpful. Breakfast was excellent
Breakfast is very good. Location is 10 min walking distance. I like both
Stayed in April 2024
Reviewed: 1 May 2024
Linda
PortugalIt was much further from the centre than we realised
Good choices at breakfast, clean rooms and plenty of towels
Stayed in April 2024
Reviewed: 1 May 2024
Yvonne
United KingdomThe breakfast spread offered a wonderful selection of dishes, catering to a variety of tastes and dietary preferences. From fresh fruits to delicious pastries, there was something for everyone to enjoy.
Stayed in April 2024
Gramado, Brazil
Essaouira, Morocco
Soddy-Daisy, USA
Cabo San Lucas, Mexico
Fažana, Croatia
Florence, Italy
Palotáshalom, Hungary
Puerto Princesa City, Philippines
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content