Reviews of Eurostars Universal Lisboa 5 stars
Avenida D. João II, lote1.12.1, Parque das Nacoes, 1990-221 Lisbon, Portugal
#142 of 395 hotels in Lisbon
Guests' ChoiceReview score
Based on 1336 hotel reviews
8.6Score breakdown
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Cleanliness
9.2
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Comfort
9.2
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Location
8.9
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Facilities
8.8
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Staff
9.1
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Value for money
8.3
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Free WiFi
9.0
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Reviewed: 22 May 2024
Vanessa
United States1 review10Exceptional- • Leisure trip
- • Couple
- • Deluxe Junior Suite
- • Stayed 1 night
- • Submitted via mobile
I loved everything!
The property was very updated and clean. Great amenities and staff as well. Even though I didn't use it, the property had a great rooftop pool and bar area.
Stayed in May 2024
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Reviewed: 21 May 2024
James
United Kingdom4 reviews1 helpful vote8.0“Would definitely give this hotel a second stay.”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room with River View
- • Stayed 1 night
- • Submitted via mobile
Stayed last night before flying home,close to airport.We went out for an evening meal and on returning the guest lifts were all out.A queue of guests were escorted to the staff lift.Next morning on leaving early for airport,we had to use the staff lift again as issue hadn’t been resolved.(lucky we knew about the staff lift and it was working.)Unfortunately this influenced my review obviously but otherwise we loved the room,shower,etc,thought the price was fair for 5star.
Room was great,view of the river and early morning sunrise.12th floor,room1203
Stayed in May 2024
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Reviewed: 19 May 2024
Terence
Canada14 reviews10“Very nice hotel. Close to train station and airport.”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room with River View
- • Stayed 1 night
Very spacious, clean, and well-equipped room. The bedding is very comfortable. The train station is close by. The airport is only 8 minutes by car. There is a major shopping mall right by the train station. Very friendly and helpful staff, cracking jobs at check-ins and making you feel welcomed. Wish I stayed longer and can use some of their facilities.
Stayed in May 2024
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Reviewed: 16 May 2024
Mani
India23 reviews8.0“Good”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room with River View
- • Stayed 1 night
- • Submitted via mobile
Location
Clesn
Stayed in May 2024
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Reviewed: 14 May 2024
Kate
Portugal18 reviews10“Love this hotel”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room with River View
- • Stayed 1 night
- • Submitted via mobile
All was good.
Very nice staff and a great breakfast, handy location for us.
Stayed in April 2024
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Reviewed: 12 May 2024
Stephen
United Kingdom8 reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room with River View
- • Stayed 1 night
- • Submitted via mobile
Nothing.
Hotel was amazing with friendly professional staff. Close to the river with all the restaurants and expo centre. Large shopping centre and railway nearby. Perfect for transport links as was a quick taxi to airport in the morning. The vie from the room and rooftop area was stunning The room itself was huge. With a large king-size bed. One of the best hotel beds I've ever slept in.we were on the 14th floor. Room was well equipped.
Stayed in April 2024
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Reviewed: 11 May 2024
Henrik
Germany154 reviews56 helpful votes10Exceptional- • Leisure trip
- • Solo traveller
- • Deluxe Double or Twin Room with River View
- • Stayed 2 nights
It is a nice, modern hotel. It is very clean, and the staff is attentive and professional. It is a little away from the historical centre. Internet very fast, for business stays a proper desk in the room is missing.
Stayed in May 2024
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Reviewed: 7 May 2024
Tim
United States1 review10“Great hotel and wonderful staff!!!”- • Leisure trip
- • Couple
- • Deluxe Junior Suite
- • Stayed 4 nights
- • Submitted via mobile
Staff was awesome! Only a few minutes walk to the arena and a short Uber/taxi to the city center. Highly recommend!!!
Stayed in May 2024
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Reviewed: 7 May 2024
Jenni
United States7 reviews1 helpful vote8.0“Convenient location, comfortable rooms/beds, would definitely stay again.”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room with City View
- • Stayed 2 nights
- • Submitted via mobile
The details say there is 24-hr room service but this is not the case. Getting room service on the phone was challenging. We had to go to the front desk to order. However, food was delicious!
We went for a concert at the MEO arena. The hotel is located perfectly within walking distance to the arena and to many great restaurants. The hotel is beautifully decorated and staff is very attentive.
Stayed in May 2024
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Reviewed: 6 May 2024
Christelle
France44 reviews7 helpful votes10“A very good stay for a second time”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room with River View
- • Stayed 1 night
Rien. Continuez ainsi.
We had for a second time, a very pleasant stay at Eurostars Universal Hotel. Everything was perfect (thanks to the upgrading to the 15th floor). Very confy bed, great view, calm and good insonorised room. Maybe the girl at breakfast pay more attention at what the client explains because it’s quite annoying to tell her one thing that she forgets one minute later.
Stayed in May 2024
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Reviewed: 6 May 2024
Sarah
Australia13 reviews8.0Very good- • Leisure trip
- • People with friends
- • Deluxe Double or Twin Room with River View
- • Stayed 1 night
- • Submitted via mobile
I wouldn’t stay in this location again however the hotel was nice
Convenient if you need to get to Lisbon airport early in the morning. Not a good location if you want to explore Lisbon historical sites!
Stayed in April 2024
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Reviewed: 2 May 2024
Sergiu
United Kingdom34 reviews2 helpful votes8.0Very good- • Business trip
- • Couple
- • Deluxe Double or Twin Room with City View
- • Stayed 4 nights
very small room, lack of confort.
Good breakfast, but nothing special
Stayed in May 2024
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Reviewed: 29 April 2024
Robert
United Kingdom42 reviews9.0Superb- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room with River View
- • Stayed 2 nights
- • Submitted via mobile
Dodgy shower/far too HOT, temprature control not working.... Reported to staff for future guests. (to avoid scalding)
Greatroom/facilities.. Staff
Stayed in April 2024
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Reviewed: 29 April 2024
Slagjan
North Macedonia37 reviews4 helpful votes8.0Very good- • Business trip
- • Couple
- • Deluxe Double or Twin Room with River View
- • Stayed 4 nights
- • Submitted via mobile
Location and the room
Stayed in April 2024
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Reviewed: 27 April 2024
Margaret
Ireland3 reviews2 helpful votes10“Just absolutely wonderful.. can’t wait to go back .”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room with River View
- • Stayed 5 nights
- • Submitted via mobile
Beautiful hotel so welcoming , comfortable and clean the staff were wonderful especially the dining room staff who stole our hearts., so effortlessly friendly and helpful . While it was a 5 stars hotel in every way ,we stayed five nights it still felt very homely Lovely sunbathing area on roof with pool with great views of the sea . Location was great so near the airport … we took the bus into city most afternoons which took approx 30 mins Bus stop just across the road from hotel … €2.10 per person per ride … no 728 bus . Great Thai massage a few doors down from hotel so we spoiled ourselves . Huge Casino with restaurants and bars for entertainment less than 5 mins walk.. We look forward to going back to stay again. I guarantee you will not be disappointed if you book this hotel .
Stayed in April 2024
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Reviewed: 26 April 2024
Shirley
Israel6 reviews1 helpful vote9.0“Excellent hotel and service”- • Leisure trip
- • Family with young children
- • Deluxe Double or Twin Room
- • Stayed 6 nights
- • Submitted via mobile
Nothing
The hotel is very cloth to the metro, bus station and railway (to Sintra). Tha staff were very nice and beyond. The gym is small but had enough equipment to have a nice workout, it also had towels and water. The pool on the rooftop is nice, but it was cold. It also had towels. The hotel is very cloth to the mall (and a huge supermarket) and to the metro to the airport. Breakfast was excellent but expensive so we took it only one time. The rooms were big and super clean. Excellent service!
Stayed in April 2024
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Reviewed: 22 April 2024
Elena
Portugal8 reviews1 helpful vote10Exceptional- • Leisure trip
- • Solo traveller
- • Deluxe Double or Twin Room with City View
- • Stayed 1 night
Excellent breakfast. Convenient location and access to public transport. Comfortable, quiet room.
Stayed in February 2024
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Reviewed: 19 April 2024
António
Portugal9 reviews1 helpful vote9.0“Great stay, clean room and good staff. Great views and location”- • Leisure trip
- • Solo traveller
- • Deluxe Double or Twin Room
- • Stayed 1 night
It was all good, but the quality of the product with the price I think the price should be a little lower compared to other hotels that I stayed in, but i understand you also pay for location.
Really good staff, good rooms, clean. Good location and quality views.
Stayed in April 2024
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Reviewed: 17 April 2024
Alan
United Kingdom24 reviews2 helpful votes9.0“Thoroughly enjoyable stay although it might not suit those who want to be close to historical Lisbon”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room with City View
- • Stayed 4 nights
The view from the room was a building site which was unfortunate, other than that the room was clean, well presented and tidied daily.
The breakfast was plentiful, extensive offerings and fresh fruit and Danish. The hot food was only warm but was well cooked. The staff were helpful, friendly and spoke excellent english ( thank you).
Stayed in April 2024
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Reviewed: 17 April 2024
Arlene
United States4 reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 1 night
Breakfast was very good! Staff extremely helpful, and the hotel was close proximity to dining.
Stayed in April 2024
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Reviewed: 17 April 2024
Charalampos
Greece3 reviews10“I love it”- • Leisure trip
- • People with friends
- • Deluxe Double or Twin Room with City View
- • Stayed 2 nights
- • Submitted via mobile
The gym is good but very small.
Is the best in Lisbon.Very near to metro and train station.The breakfast was amazing and the staff very friendly.Thank you so much the staff in the reception for the late check out.🙏 I would prefer to stay again🇵🇹
Stayed in April 2024
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Reviewed: 15 April 2024
Francis1945
Canada31 reviews2 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room with River View
- • Stayed 1 night
- • Submitted via mobile
A bit far from the metro station
New hotel room, nice and clean. Stiff very friendly and helpful.
Stayed in April 2024
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Reviewed: 13 April 2024
Sandra
Portugal1 review10“Excellent”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Everything it was amazing
Stayed in April 2024
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Reviewed: 13 April 2024
Tony
United Kingdom30 reviews1 helpful vote10“Great value great location good value”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room with City View
- • Stayed 1 night
- • Submitted via mobile
The young bar staff did not know how to make Aperol and struggled with gin and tonic
Location, facilities, cleanliness
Stayed in April 2024
