Avenida Defensores de Chaves 5-9, Arroios, 1000-091 Lisbon, Portugal
#108 of 393 hotels in Lisbon
Guests' ChoiceBased on 1110 hotel reviews
8.8Cleanliness
9.3
Comfort
9.2
Location
8.8
Facilities
8.8
Staff
9.3
Value for money
8.7
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 May 2024
Jerry
CanadaStaff were excellent. Room was clean and comfortable. Location was good and close to subway.
Stayed in May 2024
Reviewed: 22 May 2024
Gillian
New ZealandThe bed mattresses were uncomfortable and need replacing.
Clean apartment and modern facilities inside. Basic equipment but satisfactory for our needs Information available in room helpful Contact with owner was excellent and details to access apartment were very clear to understand
Stayed in May 2024
Reviewed: 21 May 2024
Zsuzsanna
HungaryWe couldn't open the window, because it was closed with key. Hence there was always warm in the room and no fresh air.
Very kind staff, clean room, comfortable bed, very good location.
Stayed in May 2024
Reviewed: 20 May 2024
Luca
Italy👎 Not too silent, I could hear people in the corridor as they were with me 👎 Toilet didn't had a toilet brush 👎 Shower doesn't close completely so you always wet around 👎 Breakfast was rather basic
👍 Spacious bed 👍 Luminous room 👍 AC worked perfectly 👍 Breakfast from 7 AM 👍 Welcome bottle of water! 👍 Plenty of towels
Stayed in May 2024
Reviewed: 20 May 2024
Zihao
United StatesGOOOOOD!
Stayed in May 2024
Reviewed: 18 May 2024
Ash
United KingdomOnly negative, no tea or coffee making facilities in the rooms.
Immaculately clean from the lobby to the corridors to the rooms. Friendly warm welcome on arrival and all needs catered for from directions to restaurant recommendations.
Stayed in May 2024
Reviewed: 17 May 2024
Alan
CanadaGreat location at Saldanha, easy access to the Metro as well as bars, restaurants, and shopping. Hotel is well maintained, and everything was functional. Recommended.
Stayed in May 2024
Reviewed: 13 May 2024
Rifquah
South AfricaThe shower floor was a little slippery
The location was great and within walking distance to my office and walking distance to most places. The staff are super friendly and help with any of my questions. My room was great, with sufficient space for everything. Breakfast options were great.
Stayed in May 2024
Reviewed: 11 May 2024
Mohammad
United KingdomWe like all
Everything was excellent
Stayed in May 2024
Reviewed: 7 May 2024
Bicolli
United KingdomNothing
Everything
Stayed in May 2024
Reviewed: 6 May 2024
Dna
United Stateswindow view
clean / modern
Stayed in May 2024
Reviewed: 2 May 2024
Ivaylo
BulgariaThe wardrobe doors were not working correctly
Awesome location, staff was very helpful and professional.
Stayed in May 2024
Reviewed: 2 May 2024
Livas
GreeceRoom adjacent to the street a little bit noisy throughout the night. Not a deal breaker at all, but could have been a bit more soundproofed.
Close to metro station, not far from the city centre
Stayed in May 2024
Reviewed: 29 April 2024
Julia
SwitzerlandIt would have been nice to have a boiler or coffee machine in the room.
The room was very cosy and the location is great! The members of the staff are all super, super nice and accommodating! Thanks a lot!
Stayed in April 2024
Reviewed: 28 April 2024
Ivaylo
BulgariaThe shower head was too heavy so the wall mount was not able to hold it properly - just sharing my experience, as I believe that this is something that could easily be fixed.
Great location, very clean and specious room. The bed was very comfortable. Very good breakfast for that price range!
Stayed in April 2024
Reviewed: 27 April 2024
Carolina
United KingdomNothing
Most comfortabel hotel bed I ever stayed in. Clean. Good location. Had a good hair blowdryer (not those small ones), which saved me from bringing mine.
Stayed in March 2024
Reviewed: 25 April 2024
Mario
CanadaA bit pricey
Beautiful hotel. Breakfast was great. Location near Metro handy.
Stayed in April 2024
Reviewed: 22 April 2024
Ioanna
GreeceGreat neighborhood, 20 minutes to the city center by bus or metro, super clean and comfortable room
Stayed in April 2024
Reviewed: 20 April 2024
Karen
United KingdomBar wasn't opened the whole time off our visit. No lights on the balcony. The shower floor was very slippery and a bit dangerous.
The reception staff were very pleasant and helpful. The rooms were very clean and tidy with everything you need in a hotel room .
Stayed in April 2024
Reviewed: 17 April 2024
Debbie
United StatesNothing.
Clean room. Location. Friendly staff. Grocery store across the street was a bonus
Stayed in April 2024
Reviewed: 17 April 2024
Esperanca
United Kingdomnothing
great location, close to the shops
Stayed in March 2024
Reviewed: 11 April 2024
Cynthia
United StatesDrainage issue with the showers.
Very clean and in a safe area. Comfortable.
Stayed in April 2024
Reviewed: 10 April 2024
Michal
Czech RepublicLocation isn't so remote. There are couple of subway options nearby. Also the connection from the airport is very convenient. Very friendly staff, nice breakfast and cozy rooms and bathrooms.
Stayed in April 2024
Reviewed: 9 April 2024
Radu
LuxembourgFire station across the street. Might be a bit loud sometimes due to that.
Good breakfast, friendly staff, big room and clean.
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content