Gold QR code to access wifi and hotel info, pretentious and unreadable in most light. Need to get a proper working toaster for breakfast.

Superb room, excellent Spa facilities. Wide breakfast choice

Stayed in March 2024

Check-in was later and check out earlier than I would have liked, although we could leave our luggage safely. Be prepared for the hills to and from the hotel and the uneven cobbles - you can't avoid this anywhere in Porto.

A fantastic hotel. The bed was extremely comfy and very large. The spa facilities were great especially the pool being both inside and outside. The breakfast selection was varied and tasty. The staff were friendly and knowledgeable.

Stayed in March 2024

Amazing, helpful staff and wonderful location in Porto. Not too close to the tourist traps but still walking distance to everything. This is a new hotel so everything is very updated and nice. Staff are SO helpful and kind. We felt so welcome here and they were very understanding when we had a mixup with our reservation. I wish we could have stayed longer!

Stayed in March 2024

Nothing

Fantastic Hotel, Great Location. Staff were Wonderful, Very professional. Helped with any questions or information needed. Breakfast was delicious. Room was very spacious and very comfortable. Spa was great. Overall 10/10 Experience.

Stayed in March 2024

Everything was fantastic

Stayed in December 2023

Facilities of the spa and location of the massage room.

Location and breakfast

Stayed in December 2023

The staff here at this hotel are very friendly and helpful. The room is very clean and the shower is awesome. Breakfast is an added bonus.

Stayed in March 2024

My daughter and I arrived separately and we were a little surprised at the welcome. Thankfully during our stay the customer interaction improved. Although we were able to control the heating in the bedroom, we were a little cold during the nights. Unfortunately, some of our spa treatments were changed by the hotel a couple of weeks before our stay and a few days before our trip some were cancelled altogether. Our experience was that the communication and booking between the reception and the spa were problematic and uncoordinated (maybe because of the many changes of staff on reception). It must be noted that there is only one treatment room in the spa so if one wanted a ‘couples massage’ or more varied treatments, this is simply not possible. With all that said, it is important to remember that this is a new hotel and most of the problems we suspected were down to ‘teething issues’ (settling in). When I raised an issue with the hotel, their approach to repair and resolve a problem was immediate and apologetic.

The hotel is comfortable and beautiful. Design and quality of fittings and art well judged. The bed/ bedding, shower room/ showers and toiletries were lovely. The welcome from the staff in the dining room and spa was very warm. The breakfasts were delightful and a huge buffet style displayed for all the guests which was offered between 7am until 11am- this is very generous compared to other hotels. From the spa treatments that were available, the staff here were kind and exceptional. From the treatments we had, we felt very pampered and relieved of the stresses from the outside world. It was really nice to experience a decent hamaam/ Turkish bath (steam room), a sauna, one heated in/ outdoor pool and beautiful changing rooms. At the reception, I was given very clear advice and detailed information by Fabio about the history and areas of interest in Porto which was incredibly valuable. With this, we had a great day, thank you. What we will take home with us from Porto is the heart of the Portuguese people. The kindness and warmth we feel when we travel to Portugal is the most prominent thing.

Stayed in March 2024

Nothing

Breakfast, Spa facilities, The Decor. It really was lovely, right down to the little chocolates they left on the bed each evening

Stayed in February 2024

The swimming pool could be a little warmer in cold weather.

Breakfast was lovely, though as they are a new venue, they haven't sorted an al a carte breakfast menu yet. When asked if they could do eggs benedict they kindly obliged :)

Stayed in February 2024

It would of been nice to have been given some recommendations on places to eat do etc from reception, I had to ask for a map of the city

Beautiful room Extremely clean Very central

Stayed in February 2024

Nothing

We stayed for 4 nights. Beautiful venue, decor gorgeous and service amazing. Location also good for all areas of Porto.

Stayed in February 2024

Trust the concierge Hugo for advices. He is excellent🍀💯✅‼️

Stayed in February 2024

The tea brand you offer isn't very good unfortunately, there's much better quality on the market

The range and quality was superb, and Marta does a wonderful, wonderful job of making sure everyone is welcome and taken care of

Stayed in February 2024

That we had to leave!

The hotel itself is a beautiful, brand new, exquisitely designed, small boutique hotel with excellent amenities, including a wonderful 'swim-through' heated pool, from inside to outside, spa, and a fabulous breakfast. However, it is the staff who really make this hotel what it is; they are kind, friendly and, really, nothing is too much trouble. They regularly ply their guests with little treats: cakes in the lounge, sparkling wine at the poolside. Our stay was a wonderful experience.

Stayed in February 2024

Everything is perfect

Stayed in January 2024

Have never stayed in a 5* hotel, that when seated at breakfast nothing is said to you and both visits no hot drink was offered, had to try and attract someone’s attention for a coffee

Reception staff were amazing! Nothing was too much trouble

Stayed in February 2024

Lovely property, wonderful staff, great pool and excellent food.

Stayed in February 2024

Nothing

The property was beautiful including our room. The staff were exceptionally helpful and friendly. My wife and I were obsessed with the indoor/outdoor pool. The included breakfast was exceptional. Highly recommend this hotel.

Stayed in February 2024

Shower was a little problematic

This is a gleaming place. Immaculate. So well thought out

Stayed in February 2024

Stylish modern hotel, v comfortable room, great breakfast & friendly staff. The indoor/outdoor pool & spa is lovely. Location is central to everything you want for a couple days in Porto. Will return

Stayed in February 2024

Nothing - we really did not want to leave!

Beautiful hotel in a great location. Huge room, extremely clean and well equipped - bed and pillows the most comfortable experienced! Staff were all very kind and helpful. Breakfast was fantastic, all very fresh and so much choice.

Stayed in January 2024

What can you say- it's one of the best in Porto for a reason. Amazing facilities- gorgeous rooms and fantastic areas that are put together nicely. We only stayed for one night, but would have loved to spend more. We especially enjoyed the pool which was a combo indoor/outdoor which was very cool. You can tell that this place attracts fun guests as everyone was talkative and pleasant to be around. Bed was uber comfortable and the room facilities were exquisite. We would love to stay here again when we return to Porto.

Stayed in February 2024

The staff, room and facilities were fantastic. The heated pool was actually heated! Breakfast had a good amount of options and the staff went above and beyond.

Stayed in February 2024

We liked everything at this hotel. Super nice and friendly staff. Delicious breakfast. Very nice relaxing spa with heated pool

Stayed in February 2024