Rua Alexandre Herculano 311, União de Freguesias do Centro, 4000-053 Porto, Portugal
#5 of 225 hotels in Porto
Guests' ChoiceBased on 642 hotel reviews
9.5Cleanliness
9.8
Comfort
9.8
Location
9.3
Facilities
9.6
Staff
9.7
Value for money
9.2
Free WiFi
9.2
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End of dialog contentReviewed: 21 March 2024
Jose
IrelandLuxurious accommodation
Stayed in December 2023
Reviewed: 20 March 2024
Mauricio
United StatesPerfect localization, beautiful building and great service
Stayed in March 2024
Reviewed: 20 March 2024
Leisa
United KingdomOnly criticism is the hot food at breakfast was cold ( scrambled egg, bacon sausage mushrooms beans, pancakes waffles) it's in silver lidded server's but all cold with no heat source to it. Ended up having continental every day, a little unorganised when busy, left to your own devices, no one explains about hot drinks etc.
Beautiful decor, staff were exceptional, really lovely feel to the whe place. Room was first class, very clean, evening meal was amazing, extra touches of chef introducing himself, service impeccable nothing was to much.
Stayed in March 2024
Reviewed: 20 March 2024
Ana
United KingdomMore vegan options for breakfast would have been nice
Excellent breakfast, amazing eye for detail for everything. Staff was super nice and attentive.
Stayed in March 2024
Reviewed: 20 March 2024
Rebecca
United KingdomEverything was perfect
Couldn't recommend this place enough, such great value for money. Especially enjoyed the pool area.
Stayed in March 2024
Reviewed: 18 March 2024
Orlaith
IrelandNothing not too like. 10 out of 10
Absolutely superb hotel. Incredible customer service. Fab restaurant. Gorgeous pool. Super comfortable beds. The wow factor. 👏🏻👏🏻👏🏻
Stayed in March 2024
Reviewed: 17 March 2024
Sushila
United KingdomStaff could be more attentive at breakfast time, I was struggling to get a refill coffee
Lovely boutique hotel, staff amazing, super helpful, lovely room, Bvlgari products. Location spot on, breakfast plentiful. Water provided in room.
Stayed in March 2024
Reviewed: 15 March 2024
Stephen
United KingdomThere was nothing we did not like.
The best hotel we have stayed in EVER. Beautiful public areas and lovely room and bathroom. The spa and pool were immaculate and perfect. The staff were very friendly and always helpful.
Stayed in March 2024
Reviewed: 15 March 2024
Eric
AustraliaNothing.
Our stay was fantastic. The staff incredibly helpful and friendly. The beds very comfy with quality bedding. The breakfast was yummy. We will definitely be back. Location was great and we found it quiet at night.
Stayed in February 2024
Reviewed: 13 March 2024
Van
NetherlandsPerfect location, close by all shops and cafes and restaurants. The staff is amazing, very friendly and welcoming. The sightseeing bus stops right in front of the hotel. Would definitely recommend the hotel.
Stayed in March 2024
Reviewed: 11 March 2024
Nick
United KingdomNothing - everything was great.
Lovely staff, always welcoming and accommodating - from reception desk, to concierge, bar and restaurant staff. Always happy to provide great advice on restaurants. A fantastic new hotel, very comfortable rooms, great breakfast.
Stayed in March 2024
Reviewed: 11 March 2024
Manish
United StatesThey control the air conditioner from the front desk! They make the thermostat dysfunctional
Nice
Stayed in March 2024
Reviewed: 10 March 2024
Yolande
United StatesLuxury furnishings, turn down service, greeted with refreshments in room, accommodating staff.
Such a beautiful and spacious hotel. It was exceptional and the price for this luxury was very reasonable. Breakfast was delicious and a beautiful array of foods. Dinner in restaurant was excellent. Front desk staff were terrific. Rua, ;uggage man, so helpful and friendly. Hope I can return to this great place.
Stayed in March 2024
Reviewed: 10 March 2024
Olivier
LuxembourgRoom, breakfast, kindness of the staff
Stayed in February 2024
Reviewed: 9 March 2024
Mark
IrelandBreakfast was excellent - particularly the fresh fruit. Great location
Stayed in February 2024
Reviewed: 8 March 2024
Jo
United KingdomThe staff at the hotel were all very helpful and very pleasant. The breakfast was exceptionally good. The hotel was conveniently placed for the tourist sites. The spa was clean and adequate for our requirements. The only slight criticism we would make is that the bedroom and bathroom could do with more door hooks to hang towels / heavy long coats, but that is just a small comment.
Stayed in March 2024
Reviewed: 8 March 2024
Lyndsey
United KingdomI expected the service to be a bit smoother given the 5 stars. The staff were always very pleasant but not quite on their A game - e.g., it took 15/20 mins every morning to get a tea or coffee at breakfast, by which time we'd usually finished eating. The cleaning staff put chocolates on the bed each day but it would be haphazard whether they were both on one pillow, one each or at the foot of the bed. Overall, we still had a very pleasant stay but these little touches would elevate it even further.
The hotel decor was beautiful and the room large and comfortable. The bed was great. The spa facilities were lovely and just as pictured. Swimming between the indoors and outdoors was nice and novel! The location was convenient for all the main attractions in both Porto and Vila Nova de Gaia yet lovely and quiet. We never noticed any road noise. View from the room was very cool.
Stayed in February 2024
Reviewed: 6 March 2024
Mel
United KingdomAbsolutely nothing; everything was of a very high standard.
Superb staff; genuinely friendly and very helpful; true Portuguese hospitality; excellent room with a very good bed and stylish furnishings; breakfast was excellent and very well run by a very competent and friendly team.
Stayed in March 2024
Reviewed: 6 March 2024
David
AustriaRestaurant was very crowded at breakfast which spoilt the day. In mitigation there were a high number of football fans who tended to linger at length over the breakfast table. However, the bar, restaurant and lounge were all situated in a rather small open plan area which seemed inadequate to us. There were a number of small problems in the room which we thought were due to the recent opening and were easily corrected when needed.
Newly opened hotel close to transport links and boutique shopping areas. Impressive and luxurious fixtures and fittings; Super comfortable beds! Excellent airconditioning - quiet and not intrusive. Reception and staff eager to please. Fine breakfast selection. We did not try the Spa or the swimming pool/garden, although both looked attractive, if small. Overall a good experience. Staff were all excellent.
Stayed in February 2024
Reviewed: 6 March 2024
Jonathan
United KingdomGold QR code to access wifi and hotel info, pretentious and unreadable in most light. Need to get a proper working toaster for breakfast.
Superb room, excellent Spa facilities. Wide breakfast choice
Stayed in March 2024
Reviewed: 6 March 2024
Paul
United KingdomCheck-in was later and check out earlier than I would have liked, although we could leave our luggage safely. Be prepared for the hills to and from the hotel and the uneven cobbles - you can't avoid this anywhere in Porto.
A fantastic hotel. The bed was extremely comfy and very large. The spa facilities were great especially the pool being both inside and outside. The breakfast selection was varied and tasty. The staff were friendly and knowledgeable.
Stayed in March 2024
Reviewed: 6 March 2024
Rebecca
United StatesAmazing, helpful staff and wonderful location in Porto. Not too close to the tourist traps but still walking distance to everything. This is a new hotel so everything is very updated and nice. Staff are SO helpful and kind. We felt so welcome here and they were very understanding when we had a mixup with our reservation. I wish we could have stayed longer!
Stayed in March 2024
Reviewed: 5 March 2024
Max
IrelandNothing
Fantastic Hotel, Great Location. Staff were Wonderful, Very professional. Helped with any questions or information needed. Breakfast was delicious. Room was very spacious and very comfortable. Spa was great. Overall 10/10 Experience.
Stayed in March 2024
Reviewed: 3 March 2024
Iuliia
PortugalEverything was fantastic
Stayed in December 2023
Reviewed: 3 March 2024
Tozito
NorwayFacilities of the spa and location of the massage room.
Location and breakfast
Stayed in December 2023
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