Rooms comfortable, great bed and bathroom. A little more lighting and a picture or two on the wall representing the beautiful surroundings would make it cosier. Keeping up with the paint on the balcony would be good and feel that the property is being well maintained. Noticed some areas that the paint was chipping and needs to be fixed.

Excellent breakfast, staff was friendly and very helpful. Beautiful location, convenient walk to downtown and restaurants. The even room numbers have a wonderful view of the ocean, harbor

Stayed in May 2024

I must say that I was disappointed, even shocked, by the nearly total lack of outside landscaping and gardening. What a missed opportunity in a location of this kind in a property of this quality!!

The breakfast was very good and the ambience quite agreeable. Unfortunately the ding room was closed the rest of the day during our stay.

Stayed in September 2023

Pool water didnt seem that fresh (suspended solids). Rooms are a bit old. Price performance overall not that good even for a small island.

Decent hotel on the island with a rather large room capacity. Clean rooms. Nice location close to the beach with a lot of parking space. Good breakfast.

Stayed in August 2023

No in-hotel dining options except for breakfast during our stay. This appears to be due to shortage of staff on island during the period we were there. Hotel was clean and safe but some deferred maintenance was visible.

Breakfast was good local mostly local food. Staff was courteous. Room was clean and comfortable and the location was excellent. Views are also excellent.

Stayed in August 2023

beutifully shaped in the landscape

Stayed in July 2023

Property needs some renovating such as new mattresses, pillows, general maintenance, etc.

Great location with beautiful views of the ocean and easy walk to downtown Santa Cruz.

Stayed in July 2023

Price could always be better.

Breakfast was excellent as usual

Stayed in July 2023

Nothing to add, nice hotel in a great location in beautiful island.

Breakfast was wonderful with an assortment of fruits, breads, and protein items.

Stayed in June 2023

Needs a modern revamp and a few pictures on the room walls. pretty basic group hotel, but comfortable and clean.

Basic clean hotel with the standard Euro breakfast.

Stayed in December 2022

Goo

Stayed in August 2022

Very clean, good location and great service.

Stayed in September 2022

Nothing to mention.

Friendly and nice staff.

Stayed in September 2022

I missed a bit of a special, personal touch

Friendly and helpful staff, good service, nice breakfast, clean

Stayed in June 2022

Friendly and helpful people. Will definitely go back again,

Stayed in June 2022

Nothing to say here. Good hotel, it is what I expected.

Good location, walking distance from the town.

Stayed in August 2021

Cons: only serves very few of the dishes listed on the dinner menu, and level/quality of the dinner varied quite a bit

Pros: Nice, clean, friendly staff, quiet, breakfast buffet OK, good parking

Stayed in July 2021

The restaurant is realy bad.

Friendly staff

Stayed in May 2021

Facility needs maintenance, floors warping and walls paint peeling/

Breakfast was very good

Stayed in October 2023

great hotel and staff

Stayed in September 2023

no food

Stayed in August 2023

We chose that hotel because they advertised a quality restaurant on site. Unfortunately the restaurant was closed for the duration of our stay and thus made our whole plans fall short. The bar tender...if you want to even call it a bar...was unable to make any cocktails. We were forced to drink beers or wine.

Location and room

Stayed in September 2023

No dinner on site had to go town

Stayed in August 2023

The only thing I saw that could have been better, that we had stayed in Graciosa and Inatel longer. Our visit was short, but memorable. In 2024 we are planning to return for a longer visit, and enjoy the many amenities that Inatel has to offer. Well Done!

The staff at the Inatel were very professional. Offering suggestions on where to eat and how to best get around. As we did not speak Portuguese, everyone spoke English and assisted us with the many questions we had. We were told of a taxi who would take us on a tour, as we wanted to experience and see the island of Graciosa. What spectacular views and the driver Sonia was so knowledgeable about the many sights and sounds we heard. Our room was spotless, and although there were four of us, they enough linens and pillows for us to sleep on. The Breakfast was more than adequate, in fact it was our favourite. The variety of fruits, cereals, juices and not to mention the coffee. Wow! we had so much to choose from. The cheese and bread was exactly how it was previously described to us. I must also mention that the two waitresses performed their duties with pride and most important a smile. As we had travelled from Bermuda, they like others were curious as to which country we came from. How pleasant the ladies were and very kind. I will admit, that our children enjoyed the pool, and us as adults, loved the views, animals and the broad walk. Inatel management had taken great lengths to see that our stay was enjoyable and without incident. Thank you ! and well done Inatel, I will be recommending this hotel to our family and friends. We enjoyed our visit very much and is planning to return next year to it. Carla & Noel Burgess- Judy Martin from Bermuda.

Stayed in August 2023

The only downside was outside of the purview of hotel staff: every morning, the balcony was littered with bird poop, who seem to nest nearby. It was cleaned thoroughly every day, but it was awkward to use in the morning without tracking the stuff inside. This was a minor gripe at best.

Perfect location, calm and spacious, meets all your needs. Close to the center and various natural swimming pools: the walk into town is charming and takes about 15 minutes. Breakfast was varied and plentiful. We didn’t try the pool but the area was spacious and seemed comfortable.

Stayed in August 2023