I didn't like the way the night staff team treat me and my wife in regards the parking. I was told that I could parking ANY yellow parking spot. When we went down to the parking ( using a weird lift) , the only yellow spot available was one with a trolley on. My wife move it to the side to make room for me to parking. so far so good. Then we went for a dinner when we comeback to hotel the guy on reception said that I can't parking there , because it was for a permanent dweller at hotel. I apologized because the instruction wasn't complete , and promptly ask if they would like me to move. I understand it was a misunderstanding and it could happen. But the worst part was when a old staff lady, came to me the report the same problem, and she was so arrogant, and treat me and my wife as 2 idiots , the rudeness of this lady was the biggest downfall of my staying at this hotel.

The breakfast was very good, overall the experience was satisfying . Hotel very clean, and great location.

Stayed in April 2024

The main impression is that hotel is very clean, comfortable and not expensive for what you get! Breakfast room has enough space not to feel crowded and breakfast is of a good quality. Walking distance from the Marques Metro Station is only 5-6 minutes, safe at night.

Stayed in March 2024

The light in the room was vеry dim and depressive, 4 out of 8 sockets didn't work at all. No drain im the bathroom, thus the bathroom floor was wet and even flooded, we had to ask the staff for mop everyday.

The staff was great, very helpful. We were fond of breakfast, very nutritious and diversa.

Stayed in March 2024

Location too dark and near discos and pubs . Room without sight varanda as I asked but luckily I didn't bring my pet. Looking backwards. The garage is very small only with 6 places. Very complicated the lift from the garage to go in and out.

Breakfast and snacks and room facilities.Quiet room. Nice TV but difficult to turn the channels on took me 1h..good bed and nice frigo bar. Excelent shower with very hot water good as it was very cold outside. Didn't turn the AC on as it was a warm room.

Stayed in February 2024

Location is a bit out of the way but it is in a quiet area. Hotel a bit older in decor

The room was spotlessly clean. Could not fault it. Room was small but had a large private terrace outside. Breakfast was a good selection, fresh & replenished. Staff were great

Stayed in December 2023

Its a lovely hotel, we got a room with a balcony which was very nice. Our flight into Porto was delayed and we only got to the hotel around 2am. I had messaged in advance to say that we would be delayed and there was someone waiting for us at 2am , which was very nice.

Stayed in December 2023

Nothing memorable.

Private terrace attached to room.

Stayed in October 2023

Strange that you have to indicate that you want the room done in the morning. Other hotels work opposite. Other than that, no complaints

Great breakfasts. Large terrace, clean room, large bathroom

Stayed in November 2023

Wifi a bit variable

Some staff were very approachable

Stayed in October 2023

Breakfast was limited and the same every day.

Room was spacious and very clean, good size bathroom. Staff very friendly.

Stayed in October 2023

Great staff. Breakfast was ok. Large room.

Stayed in October 2023

Some young staff that because they are young and not clever I forgive them- they wanted to charge 12€ brcauee I had a colleague that went to my room to give me some docs and sign it... anyway luckily there were 2 ladies that were more clever and realize that my colleague didn't sleep there and didn't charge. Lesson from young workers: stop having dirty minds and be professionals... unfortunately don't know the name of the worker but he had glasses. If they charge me for sure would ask the complaint book and probably criminal charges on the worker...

Location, very good rooms, good breakfast and overall worth it!

Stayed in October 2023

Helpful staff, good service

Stayed in August 2023

The room was small and the floor smelled terribly of cigarettes. The breakfast was quite basic.

It was well located, in walking distance of bars and restaurants and very close to an eletric charging station.

Stayed in July 2023

Some additional info: The hotel is a small distance away from the centre and up a steep hill. I live in a hilly part of London and am used to walking everywhere, so 30 mins walk to get to some areas was ok for me personally. However, for others that may be too far/difficult. (Especially in warmer weather!) The hotel's sound proofing is not great; I could hear people flushing the toilet and talking from other rooms, but again I am used to this being from a noisy city, so I slept fine. However if you are a super light sleeper or sensitive to noise, this may be an issue for you.

Hotel was really good. I stayed for two nights and it had everything I needed. Breakfast was nice, a standard choice of sweet and savoury options; all delicious and was never too crowded at any point. Everything was clean and staff were polite. The bed was super comfortable and the bathroom was spacious.

Stayed in August 2023

N/A

The room for single person is very large. The room has been perfectly cleaned during my 2 day stay in Porto. The staff did their best for my comfort stay. The location is good, 10-15 minutes walk from the main tourist attractions.

Stayed in May 2023

Hotel needs to upgrade the electrical outlets in the room None next to the bed side 😬 And only one by the desk., It’s impossible to have the computer and phones connected at the same time 😳 It’s not close to the tourist places

Breakfast was good….

Stayed in July 2023

We check-in the hotel on time and made the payment up front. We decided to check out from the hotel one day earlier. They said it is not possible due to booking.com policy. I called the customer service and they tried to convince the hotel about one day early check-out. unfortunately they were not successful either. I do not understand why I cannot check out from a hotel after staying for two nights!

The hotel is clean and has a parking lot. Except for receptionists the hotel staff seems they have been forced to work.

Stayed in July 2023

While on the map the hotel looks close to the city center unfortunately there are many uphills. Luckily taxis were cheap. About 5 euros from the center. Also, my room was clean and comfortable, but it overlooked the unfinished part of the building and I had no view at all. When I opened the room for fresh air, unfortunately the air from the air conditioners came in.

The staff was friendly with us and served us very well. The rooms were clean and the breakfast quite good.

Stayed in June 2023

It was a bit too far from the town centre and river

Stayed in May 2023

The room was very clean, the beds super cimfy and the breakfast delicious!

Stayed in June 2023

good selection

Stayed in June 2023

a handle to help in the shower would be useful. we didn’t use the fitness cycle in room, another chair would be better.

comfortable and quiet. Good and varied breakfast. Easy to walk around to attractions or cheap Bolt taxis. cleaned well and towels replaced daily.

Stayed in June 2023

Location

Stayed in April 2023