I didn´t like that they didn´t tell me that I could get a breakfast box as I was leaving before 7am the next day. When I was about to leave, I went to check out and asked if I could get something to eat (it was about 6:30am) and they said I should have gotten the breakfast box (but no one had informed me!) and that there was nothing ready. I was upset because I had paid for this breakfast and it wasn´t anything difficult to find at least a croissant or fruit to offer me. And they could have offered me something, since it was their fault that they didn´t informe me of the breakfast box. Other 3-star hotels in Madrid was much better about this and has everything ready before 7am and I could have my breakfast then.

I liked that it was soo close to shopping Vasco da Gama and Parque das Naçoes; I liked the welcoming water and fruit at the reception! the staff was nice and had my room ready even before checkin time; I loved the room - so beautiful and well-decorated with a bottle of water as courtesy and hand lotion!! I loved the bed, pillows and shower! The room is beautiful!!

Stayed in May 2024

- if you need to get to city centre it’s less convenient

- clean room - comfortable and big bed - close to train and bus station - very nice staff - good shower (the sink was outside the bathroom but it didn’t bother us)

Stayed in May 2024

Clean and nice location

Stayed in April 2024

We only stayed for one night and have no complaints.

Location was perfect for our needs. The hotel recommended a local restaurant which was terrific.

Stayed in May 2024

Excellent hotel, good location, amazing breakfast

Stayed in May 2024

Nice quiet location, with some nice local restaurants. Only a few minutes walk from the underground station.

Stayed in May 2024

Although water was available there was no bar and no facility for even a cup of coffee

Comfortable room, great breakfast choice and good shower. Easy walk to excellent restaurants and sitting peacefully by the Tagus

Stayed in May 2024

All clean and confortable.

Stayed in May 2024

No coffee station in the room (for someone who like drink it first thing at the morning to wake up). Although, hotel itself and staff were lovely, we thought that the price for one night (for us it was only few hours as we were in transit) was a bit too much.

Friendly staff, cleanliness. Although we did not have a time for a full/proper breakfast due to flying time, we think it still was fantastic breakfast, everyone can find something for themselves. Spacious rooms. Good facilities. Big dinning/breakfast area.

Stayed in May 2024

Easy location from airport. Clean room, friendly staff. Luggage storage. Great breakfast options.

Stayed in May 2024

Nothing, everything was great.

The location was just a few blocks from the train station and also just a 10 min walk to the Altice Arena. The breakfast provided was very good with many different options. The bed was very large and very comfy! My wife had twisted an ankle during our stay and swelled up. The staff was very quick to provide buckets of ice, that was very much appreciated.

Stayed in May 2024

The room is pretty minimalist, lacks a few things: no hangers on the wall, kettle for tea/ coffee, pillows too soft, twin beds quite small. No gym, no rooftop area.

Amazing location: coffee shops, the beach, a mall, metro station Oriente within a 5-10min walk. Totally safe neighborhood, modern office buildings/residential area. Hotel is a new modern building, clean and neat, staff is friendly and helpful. Daily cleaning. They allowed us a late check out which was great as our flight was leaving late.

Stayed in May 2024

Location convenient for arriving late from a long flight and to catch the coach next day .

Stayed in April 2024

On the second night of our stay the emergency alarm went off with a continuous message telling us to immediately evacuate the building. It was a false alarm but we saw people struggling to carry baby buggies back up 10 flights of stairs without any assistance. The alarm continued for quite a while after we were told that it was an error. This meant that no lifts could be used even though all was ok.The sister hotel next door was also evacuated. At no stage was an apology offered to us. A couple of nights later was again a very disturbed night as a huge group of teenage school children, 3 coach loads l believe, rampaged up and down corridors slamming doors and shouting to one another. We went out to tell them to calm down and eventually at 1.40am a teacher came to send them back to their rooms. Hotel staff were aware of this as several guests were very upset but again no apology. Apparently these large groups are regular business

Very polite,friendly and helpful staff. Rooms both public and private are exceptionally clean and well serviced. The breakfast buffet is outstanding and plentiful and the room has been well designed with several distinct seating areas.

Stayed in May 2024

Nothing

Everything! Very good location. Just minutes walking to GARE DO ORIENTE ( all transports to everywhere you can take from this place), Vasco da Gama shopping center(a lot of restaurants, cinema, stores, supermarket, etc), many restaurants alongside the tagus river, meo arena, casino Lisboa etc! Go there and enjoy! The bed is so good, very comfy, room size excellent very clean and brand new hotel!

Stayed in May 2024

A little drawer space in the bedroom for people staying a few nights. .More than happy

Thought the breakfast was excellent .plenty of choices from fruits to pastries by far one of the best in my six weeks of travelling .

Stayed in May 2024

Close to aquarium airport and train station. Staff was friendly and the hotel was clean. We were allowed to store our bags for a few hours after checkout.

Stayed in May 2024

The train at the back. Noisy and not recommended.

Lovely hotel and staff, good location. Not as good as other locations though. Don't get a back room overlooking the train unless it is a discounted price. I asked to be moved to a front room and it was amazing.

Stayed in April 2024

Clean, comfortable hotel, excellent breakfast good choice and variety. Friendly, helpful staff.

Stayed in April 2024

Wifi was terrible

The staff, good value for breakfast. Clean room

Stayed in April 2024

-

Very kind staff, delicious breakfast! Maybe a bit wider variety of local portugese foods were better, and slight changes day by day in the salty foods and sweets, because almost always the same.

Stayed in April 2024

N/A

Very satisfied

Stayed in April 2024

The hotel staff checked in with me via messages prior to arrival to make sure all I needed was covered and answered any questions I had including tailoring to my preferences, making sure it was right for me.

Stayed in April 2024

Clean and comfortable. Ideal location for getting to the airport.

Stayed in April 2024