I liked the property overall, although it does not have the quality of a 5 star hotel. The rooms are ok, but have little issues that I was not expecting in a 5 star hotel: the shower pressure is really high on the hand shower but really low on the ceiling shower, we had a leaky sink, no conditioner was made available in the room, we only had two loo rolls available (and because we were in for a day and didn’t want housekeeping we were short of it). The breakfast has really good food but not a lot of variety, which I found odd for a five star hotel. The coffe was super watery, and there were no milk alternatives that I saw. The restaurant had som really great food but overpriced for what it was. There’s also no accessibility from the car park to the hotel which is a big issue in my opinion. The outside swimming pool was right next to the construction site of some renovations happening and we were told we could use it but it might be dirty due to construction which was a bit odd. There was also an event that was not announced (that I noticed) and was on until midnight without warning, and since our room was somewhat close to it we could hear everything. Some notice would have been nice. I don’t mean to sound harsh as we really did enjoy our stay, just wanted to notice some improvement points that would make me consider it 5 star hotel.

The staff was really nice and always available to help, gave us great suggestions of things to do. The location is beautiful, although there’s little to do around the property (restaurants, coffee shops, etc) so you must have a car to go to the nearest town to have your meals. The room’s decor was really nice. The carrot and chocolate cake for breakfast was really good.

Stayed in May 2024

Room inventory not checked well. We had two rooms (because of an upgrade) and in both rooms items were missing. In one room no bottle of water and a second glass. In the other room no bathrobes and only one teacup and coffeecup for the Nespresso machine. In both rooms half of the minibar inventory was missing. The menu in the restaurant is printed on a shabby leaflet: not matching a five star hotel.

Room with valley view and balcony. We had booked a room without and then you have a view at an industrial zone. We upgraded the room for the view and the balcony and that was worthwile. The food in the restaurant is very good. Japanese food is superb. Value for money in this hotel is high.

Stayed in April 2024

I made a reservation here only because of an electric car charger in the hotel. The charger did not work and I had to go at night to Vila Real to charge my car.

Stayed in March 2024

Everything was goo, very friendly staff, the toilet in the room is not very privasy. The breakfasts were wonderful, the view of the mountains from the room was excellent, but I don’t think it’s good on the other side. The spa is small, but there are 2 saunas. There is tea time at 17.00, nice, room cleaning is good, I recommend the hotel!

Stayed in February 2024

Not good value for money, not for a 5 stars hotel, needed to pay extra for the spa facilities (swimming pool and gym), which is inadequate. Stayed in 4 stars hotels with spa facilities included.

Friendly staff, location

Stayed in March 2024

Midweek and out of season it was very quiet and lacking a bit in atmosphere but probably to be expected.

Very attentive staff. Great views and lovely room. Breakfast was excellent.

Stayed in February 2024

Not many vegetarian options on the dinner. Just one.

Stayed in December 2023

They needed to fix their generators. When the lights went down, the generators also went down, which made their task harder, especially for breakfast.

The staff was amazing, lovely amenities and the breakfast was simply great. Also, there is a courtesy tea and cookies in the afternoon, that was a lovely touch. The restaurant at the Hotel is also a nice option if you opt to dine in. The Location is a quick drive away from both Régua and Lamego. This was our second time here, this time with our daughter, and it sure won't be the last.

Stayed in November 2023

Indoor and outdoor swimingpool water was not 100% clean, bad maintenance of the swimingpool

Breakfast Room size and decor

Stayed in October 2023

No shuttle service to vinyards. Prices at the hotel are very high.

The facilities were good and the staff was great! Very accomodating

Stayed in September 2023

There was definitely a lack of staff and at times I'd wait a long time in reception for anyone. When we did meet the staff, they were all very kind but there just needed to be more of them!

A wonderful hotel with incredibly comfortable and well laid out room, with a spectacular view. The breakfast was also fantastic each morning. A real treat to stay there.

Stayed in July 2023

We felt on numerous occasions that the hotel was understaffed. For example no staff at the pool for the drinks or slow attendance at the breakfast. Overall a 4-star hotel rather than 5 star hotel for us.

Beautiful location in the wineyards. Nice pools and nice room although our view was not ideal.

Stayed in August 2023

Restaurant evening meal very disappointing. The staff were perfect but the food itself was very poor for the price point. Definitely seems more like a 4* than a 5* hotel based on our experience with 5* hotels around the world. Poor quality amenities in room (no hair conditioner, body lotion and hand soap dispensers were empty), no coat hangers, no table on balcony, no kettle or hot drinks in room. Did not feel like a luxury hotel but was still very enjoyable.

Absolutely stunning location and view - definitely worth paying extra for a vineyard view as one side of the hotel faces another building so only one side faces out over the Valley. Beautiful room and terrace, great bar, and very friendly staff. Great breakfast.

Stayed in August 2023

maybe more info about wine

Super relaxed Place

Stayed in July 2023

So little privacy in toilet in the room, only glass door with gaps around it (=no soundproofing) ;) There was no coffeemaker in the room, only minibar. There was no table in the balcony. You need to wear a swimming cap at the indoor swimming pool. (Remember to bring slippers also!) Service at the dinner was a bit slow. We tried to go to the hotel bar after having dinner at the hotel restaurant, there was no staff present so we asked someone to come from the reception, but after approx. 15min wait after we left -unserved. Perhaps they were short of staff that night.

Easy and free parking. Staff is friendly, great customer service. Good breakfast, lots of variety. Food at the restaurant was tasty, room service was quick. Bed was really good, sheets were soft and the bed was really wide. Wifi worked nicely. 5PM tea and cake is a nice complimentary service from the hotel. Overall a nice 3 night stay.

Stayed in July 2023

Indoor pool smell. Food quality of hotel restaurant does not justify the price. We would recommend try the nearby restaurants.

Bed comfy, nice view, cleanliness and free parking.

Stayed in July 2023

Only the swimming pool. There are no other facilities for entertainment. Not much to do around the area. Not really a 5 star hotel.

The view from our bedroom was beautiful. Very comfortable bed. Good breakfast.

Stayed in June 2023

We stayed for two nights and had anticipated eating at the restaurant one night and having Japanese the next. Was disappointing to be told on second day that Japanese not available. If we had known we would have had Japanese the first night.

Beautiful views. Friendly staff. Lovely pool overlooking the views. Fantastic place to come and relax

Stayed in June 2023

Not enough staff, it was hard to find someone when needed. We asked for a cocktail but we were told that it was the day off of the bartender (so no mojito). They had no vegan options at the restaurant. We were offered the option of risotto without cheese, which isn't acceptable. We ended up eating a combination of tasty side dishes, but that feels very short on what a 5* should have available at the restaurant.

We loved the room and the view. The pool was nice (even though it looked bigger in the pictures). Fresh water free of charge available next to the pool was really nice! The staff is very friendly, especially Mr. Luis from the restaurant.

Stayed in June 2023

The Restaurant was really disapointing; In fact, a good example on how the experience is always the sum of all its parts; restaurant staff was mechanic not attentive and specially the restaurant staff manager was the most unprofessional. The food was terrible! a clear case were the focus is to project an image of innovation but lack in quality, taste, presentation and context; the hotel is part of UNESCO cultural & natural patrimony, with one of the most richest Portuguese gastronomy (by itself very rich already) the menu didn't reflect nothing of local cuisine, ingredients, recipes, either in a traditional manner or in an upscaled way. SKIP the restaurant if you want to enjoy your stay. Decor of the hotel: Dr. Jeckyll & Mr. Hyde! It was clearly decorated by a professional, with very good taste and amazing details BUT for sure a third person decided to give his/hers own personal touch and in some spots the hotel has an pristine decoration with the most tacky & kitsch details (unintentionally)

Great location with stunning views over a vineyard in the heart of Santa Marta de Penaguião village; Reception staff really helpful & willing to make the best of clients stay; The room is a surprise with nice details linking the thematic of wine & Douro region in an original manner; very comfortable bed and excellent bathroom/shower area; nice amenities (eg.: free of charge EV charging station) Excellent common areas of the hotel (eg.: bar, swimming pool; spa; resting areas)

Stayed in April 2023

The building itself is not the most charismatic or well fitted into such a beautiful landscape, which prevents the guest from being fully immerse into the Douro vibes.

Very comfortable room and bed. The spa and wellness were good. The gym was new and very well equipped. Very friendly staff. Delicious breakfast and dinner.

Stayed in May 2023

A little ways away from the Douro valley wineries.

Very nice hotel with great rooms, facilities and views. The staff was very helpful and friendly.

Stayed in May 2023

Breakfast was good but could have more options.

The room view, very comfortable bed and very big and nice room, and SPA included 24/7.

Stayed in May 2023

Slightly confused by the explanation of the different dining opportunities. Might be better the restaurant is explained first and then the various other options that are available in the Bar / Cocktail areas. It was easy to lose track.....

Great Location. The view is stunning. Facilities are great. Lots of Parking

Stayed in April 2023