The waiter didn’t even know how to recommend wine or even have a wine suggestion with the type of food we ordered. For a hotel that has wine in the name I thought this was not okay… the hotel rooms had coffee for one day only… for a five star hotel they should replenish the coffee and tea everyday! The breakfast on the website looked a lot better than what was served. It was good but not 5 star worthy.

The property had a beautiful view of the vineyards and the hilltops but I wouldn’t say this was a 5 star hotel by any means. The staff were always super nice which made it nice!

Stayed in April 2024

Everything

Stayed in February 2024

Sadly there aren't enough staff members to fill busy hours at breakfast. We had to wait daily at least 10 minutes to get a table. Staff is friendly but also very unorganised. E.g. tables were free but not clean, instead of cleaning 1 table at a time, staff would try to clear several tables at the same time. You could feel a tension in between the staff members. This is very sad as the ladies tried their best to be very helpful. Turkish bath was sadly out of order at the time. Pool area is very cold - the pool water should at least get preheated to a better level. Lady at the spa reception had to work in a jacket as it was very cold. Also she cared more about her phone than the guests. Restaurant would be a great addition, but the food is not worth the high price. Last thing tk mention is that the light cannot be turned on near the bathroom in room 101. You have to walk around to the entry to turn the lights on. Sadly far away from 5 star service. Could be a hidden gem within a beautiful valley. Management should check lack of service in different areas.

Spacious, cozy rooms and attentive staff at the reception. We even got an upgrade for free which was very lovely! Area is wonderful if you want to escape the city.

Stayed in December 2023

pool freezing . rooms looked out on an industrial site which you are given irrespective of vacancy of rooms with the most amazing views, The lounge is not that comfortable. no staff. hard to get a drink when the whole lounges focused on the bar. Pool loungers were broken.

Modern, right in the middle where you need to be

Stayed in October 2023

We had various issues with the food. We ordered sushi for 40euro with the description of each item on the menu list… and they gave us only sashimi because they were out of nori sheets to make the other sushi… we had to complain about the lack of food the lack of acknowledgedment of not having the items so we could have chosen something different to eat. We were famished at the end and paid the same amount as if we ate the dishes … we were outraged

It was our second time in the property and the location is wonderful and we love that the pool and sauna is open 24 hours now

Stayed in December 2023

Excellent location! Friendly stuff. Good breakfast. Beautiful place

Stayed in October 2023

Bad reception Treated different than others - no welcome drink No parking service No electrical charging system Did not want to offer dinner solution Fresh orange juice was definetely a joke This is maximum a 3 star if even

Bad reception Treated different than others - no welcome drink No parking service No electrical charging system Did not want to offer dinner solution Fresh orange juice was definetely a joke This is maximum a 3 star if even

Stayed in October 2023

The hotel recently (April 2023) changed management and it’s terribly managed now. I guess most positive ratings are from before that time. The dinner was absolutely terrible. Very low-cost Tasca food but for 16-30€ per meal. The breakfast was not great either. The pastries were at least a day old. For lunch, we went to a cafe up at the road for a Tosta Mista because we didn’t trust the hotel’s kitchen. The Spa is unremarkable and doesn’t look inviting. The hotel plays the Top 50 Pop Hits at breakfast and at the pool through loudspeakers to “energize the guests”. The pool is a small piece of grass between a street and a parking lot. We came here for a much needed relaxation but left after one night. We ask for a refund but the hotel denied it. Outside the hotel’s control, but still important: We were awoken on Saturday at 7am with massive explosion going off followed by drummer groups and more “gunshot” explosions all day. Also the hotel is next to the N2, so you’ll hear motorcycles all day long while lying at the pool.

The staff were friendly and understanding.

Stayed in August 2023

Everything was just perfect

Great hospitality and amazing view

Stayed in August 2023

Excecional!

Stayed in August 2023

The hotel is not a 5 star hotel !!! The piscina’s size and location is horrible. The sun umbrellas were in bad condition. The piscina’s bar is horrendous: a metal container? Not okay!!!

The room was ok. the friendliness of the staff

Stayed in August 2023

Spa and pool were amazing. Breakfast was very delicious. Location of the hotel was perfect.

Stayed in July 2023

The hotel operation seems to be running out of money. For example, they have no stock at all on draft beers and almost no stock of bottled beers. The restaurant dinner choice is very limited and the 'wine experience' is extremely basic. The hotel needs to offer decent menu options and organise the wine. Although the hotel and facilities are great, it's impossible to enjoy a stay with such a poor kitchen. The hotel seems very short of staff. In addition there was a power cut, my wife and kids were stuck in the elevator for ~15 minutes

Great location, beautiful views, modern hotel with great design and finishing details. Pool, indoor and out, great, with salt water, no chlorine.

Stayed in July 2023

The outdoor pool is not headed - still fantastic to sit around and enjoy the view, but pretty cold.

The view is breathtaking - make sure to book the room with the view if you want to enjoy this from your bedroom - 1/2 of the rooms don't have a view. The staff was the best I've had in Portugal. Friendly, helpful, polite, dedicated, and good English. The stay was very pleasant. The indoor pool is headed to 32C and is wonderful for evening swims and SPA facilities were open 24 hours.

Stayed in July 2023

Unfortunately I had not requested a room with a view and without that view you will not feel like you are in Douro. Luckily we were able to upgrade to a room with a mountain view.

Ask for a room with a mountain view. Lovely pools (indoor and outdoor). Very good breakfast selection.

Stayed in July 2023

Tea and Coffee facilities in room

What was delivered was per expectations, top shelf from the greeting from front desk staff, to bar staff and restaurant staff. The Japanese inspired meal was particularly good. Facilities ideal for a getaway in the Douro region. Awesome view.

Stayed in June 2023

Nothing

An Awesome hotel in the vineyards. Friendly , helpful and enthusiastic staff, terrific view from the rooms. Breakfast was excellent, eggs cooked to order and plenty of options. Glass of port wine on arrival. Rooms were clean.

Stayed in June 2023

The price of food in the hotel is relatively expensive compared to prices charged by restaurants in the neighbouring village.

The staff is very friendly and welcoming. In addition, the view from the hotel over the valley is astonishing. I did not have the opportunity to check out the gym, but it seemed to have everything for a good workout. In addition, the indoor pool is nice and the saunas clean. Perfect for when it's not sunny. The outdoor area is great too and so is the breakfast.

Stayed in May 2023

There’s nothing to point out.

The food overall was absolutely amazing and the breakfast was superb. Variety and quality in abundance.

Stayed in April 2023

If you don’t come by car, it is difficult do entertain yourself, as it is quite in the middle of nowhere. Perfect for a night, but longer would be a bit boring. However if you have a car, you can explore the region!

Beautiful room with amazing view, super friendly staff. The breakfast was one of the best we ever had. We went here for my birthday, the staff gave us a nice surprise by sending cake and sparkling wine to our room. The restaurant also has nice options with great food.

Stayed in April 2023

Good breakfast , good service

Stayed in February 2023

os valores exorbitantes tanto do bar do hotel como dos restaurantes

comodidades e simpatia do staff

Stayed in February 2023

robes weren’t the best for a spa hotel.

everything. location was amazing. price was amazing for the amenities that were provided.

Stayed in January 2023

Nothing, everything was good

Lovely staff, very nice property. It is a bit separated of the rest of Douro, so keep in mind if you don’t own a car and want to travel outside

Stayed in December 2022

Room small. No washroom privacy whatsoever. Staff extremely busy especially at breakfast, almost pulling the plates and cutlery while you're still eating. Hotel was busy but you need enough resources to be able to reply to the demand.. That or short the amount of guests. Overall not a pleasurable experience for a 5 star hotel

Location. Spa

Stayed in December 2022