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Reviews of MASA Hotel & Spa Campo Grande Collection 4 stars

Campo Grande 56, Alvalade, 1700-093 Lisbon, Portugal

#197 of 393 hotels in Lisbon

Guests' Choice

Review score

Based on 1145 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    8.4

  • Facilities

    8.7

  • Staff

    8.8

  • Value for money

    8.4

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 23 May 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Excellent location, there’s nearby but stops and metro. Breakfast included with the price and it has variety of selections from cold meats, cheese, breads, and cooked breakfast. Staff were helpful.

    Stayed in April 2024

  • Reviewed: 22 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 4 nights

    The location is quite far from the center, but it’s possible to get there in approximately 30 minutes by metro. The room faced a very busy road, and planes flew low overhead all day – but the windows were reasonably soundproof. It seems unsatisfactory that you must pay 1 euro for each cup of coffee in the hotel room. Normally, such things are included at a hotel of this standard.

    The standard of the hotel was satisfactory. Breakfast was good, with a large selection, including fresh fruit and good (capsule) coffee.

    Stayed in May 2024

  • Reviewed: 17 May 2024

    9.0
    Great hotel, friendly and helpful staff
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Having to pay for parking and to use the pool

    The room, cleanliness, shower, breakfast

    Stayed in May 2024

  • Reviewed: 16 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    View was on ugly building with tens of AC units instead of view on quiet street. On website shows that there is a coffee maker in the room but not that you're charged 1 euro for tiny cup of coffee ( this is more than you pay at most coffee shops). Definitely not a 4 star hotel.

    Breakfast was very good.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night

    Everything was very good, except for a blond lady receptionist at the front desk. Pushy, unfriendly and worse thing was she was not professional either. She didn't look at the booking info at all and gave us the wrong room, and when I went downstairs to tell her the room wasn't the type of room we had booked, she insisted on her mistake a couple of times. I had to show her the booking information and eventually she realised her mistake, but there was a lot of delay. Besides, she gave us very ridiculous instructions and in the end I had to choose not to take her command. When we left the next day, I saw her still throwing a tantrum at the front desk. This is totally disproportionate to the service of a 4 star hotel. A great shame, because the staff at the other hotels were very nice and helpful.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    9.0
    Everything was new, very rich breakfast!
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Hard mattress, location a bit far from city centre.

    Very clean hotel

    Stayed in May 2024

  • Reviewed: 11 May 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The pool is tiny with no railing

    Stayed in April 2024

  • Reviewed: 11 May 2024

    8.0
    Good for a short stay
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location is good for relatively quick access to the airport by bus or taxi, but the hotel is adjacent to a very busy road in an area that isn't particularly attractive. Although the hotel is quite new, my room was already showing signs of wear (such as warped flooring and patched paintwork). A loose rug in the room next to the bed was a serious fall hazard, as it did not grip the floor at all. Charging extra for the coffee in the room does not give off the premium feel that this hotel aspires to.

    Very friendly staff, clean and comfortable rooms. Lovely lobby area. I liked that the hotel offered flexibility around cancellation and included an exceptional breakfast buffet (from 7 am).

    Stayed in May 2024

  • Reviewed: 10 May 2024

    9.0
    Would very likely stay there again
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very clean, comfortable, short walk from cafes and restaurants.

    Stayed in May 2024

  • Reviewed: 8 May 2024

    9.0
    Great trip
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Close to airport,not long distance from metro but still not close to city centre,sometimes noisy ,part of the hotel under construction

    Very friendly and helpful staff,decent size of the room ,big tarace,clean

    Stayed in May 2024

  • Reviewed: 8 May 2024

    8.0
    Clean and Nice. 4 star experience. Breakfast is a must try
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The location is bit far from center Have to walk 600/700 meters to get into metro,but is okay as the neighborhood is very nice and safe.Anyway you can always use Uber. Not many shops around,a Lidl is there in 0.5 miles though The Room is bit small but its okay as its very clean

    The hotel is very new and clean Rooms gets cleaned and given new towels/sheet everyday. Bathroom is big with clean accessories Breakfast is very much spreaded,many things to try Staffs are very helpful Spa and pool is there Feels like 3/4 star hotel 10 mins to Airport

    Stayed in May 2024

  • Reviewed: 8 May 2024

    8.0
    Nice hotel, poor spa
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    The spa is very poor. Jacuzzi barely warm, the saunas are seperated (men / women) inside bathrooms, are not turned on by default and are tiny. Would not recommend wasting the time and money

    Great place, comfy room though use of space was strange. No normal table and lots of empty space.

    Stayed in April 2024

  • Reviewed: 7 May 2024

    8.0
    Perfect
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Flight noice

    Location and comfort

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 2 nights

    Nothing

    The location is very good, cozy space.

    Stayed in March 2024

  • Reviewed: 6 May 2024

    8.0
    Nice stay but sleep is important to me so that was a down point
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The bed was not comfortable ; look good on pictures

    Clean and good space in the room Elevators Lobby was good ans the staff nice Good breakfast

    Stayed in May 2024

  • Reviewed: 6 May 2024

    9.0
    My stay was excellent
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very confortable

    Stayed in May 2024

  • Reviewed: 5 May 2024

    8.0
    Great service from the porter's, friendly and positive
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Help at the reception desk ok only

    Great breakfast, many choices

    Stayed in May 2024

  • Reviewed: 3 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    15 min with taxi to city center

    Clean. Friendly staff. Great breakfast

    Stayed in April 2024

  • Reviewed: 3 May 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    It was friendly and clean and helpful too

    Stayed in April 2024

  • Reviewed: 3 May 2024

    8.0
    Good short stay
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No claims

    -Big room - Clean - gave hair shampoo, conditionner, body wash - 10€ spa and pool entrance - 5 min from the airport - good location

    Stayed in May 2024

  • Reviewed: 3 May 2024

    8.0
    Nice friendly people
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 8 nights
    • Submitted via mobile

    Staff at reception all had a different answer or did not know about train station or any general questions about the area

    Breakfast was good

    Stayed in May 2024

  • Reviewed: 30 April 2024

    9.0
    It's a really good hotel.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The noise from the airport was sometimes present.

    Everything was halal, they accept also burkini. Very open minded. Good place to stay.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    9.0
    Nice hotel with good breakfast
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 3 nights

    Close to the airport so could hear the planes loudly if the window was open but with air-con and window closed it was ok.

    The hotel was easy to commute to with 2 nearby metro stations and plenty of buses stop nearby from the centre and to the airport too. The hotel is very nice and clean. The restaurant is very nice and provides a very good range for breakfast.

    Stayed in April 2024

  • Reviewed: 27 April 2024

    8.0
    Excellent no issues very happy with service
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nice and clean

    Very clean excellent staff no issues

    Stayed in April 2024

Showing 1 – 25

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