Nothing

Locantion is amazing. Close to the city centre and as an Aviation Geek i loved the view for the planes

Stayed in May 2024

Had to ask for purified water every day.

Helpful staff, helped with all of our needs…from the reception to buffet breakfast which was plentiful and varied. Very nice.

Stayed in May 2024

Nothing to complain on!

Great service from everyone!

Stayed in April 2024

Cannot think of anything.

The staff was very kind and helpful. The room was very comfortable, clean, with all facilities. Bad was comfortable too. Breakfast was rich.

Stayed in May 2024

Excellence service from staff. Offer valet parking. Breakfast is plenty but a bit of crowded guests.

Stayed in April 2024

loud inside and outside

near the airport

Stayed in May 2024

NOTHING

Everything was perfect. My room was big with a huge bed that I loved. The mattress and pillows were very comfortable. The room was spotless and had all the relevant facilities for my stay. Breakfast had a wide variety of food. Although it was the same variety every day, I loved it. As a vegetarian, there were many different types of vegetables, salads and succulent fresh fruits for my enjoyment. The staff were really helpful. Ines at the front desk was a sweetheart. She managed to get me a room for my 7th day. Without her help, I would have had to find another hotel just for one night. Her intervention meant that I spent all 7 days in the same hotel. Thank you, Ines! She gave me very good advice on where to visit. She spoke excellent English and always answered my questions thoroughly. Philomena, the housekeeping manageress, acted quickly to move me to a different room when I had a strange smell in my room. Sergio was kind in helping to transfer my belongings to my new room. Hugo, the guest service manager, left a box of the famous Portuguese CUSTARD TARTS in my room for free because I told him that I never saw any in the breakfast room. I had an enjoyable stay so I will stay in SANA METROPOLITAN again if I have to return to Losbon.

Stayed in May 2024

A little to far from downtown. But in Lisbon the taxi or Uber/Bolt are not expensive.

True 4 stars Hotel

Stayed in May 2024

Sofa bed not comfortable, duvet had blood stain, it was washed but….. Bartender was not very approachable, 3 TV’s were on, 2 were soccer games the other was music. He changed it to another soccer game. Asked if he could make a good martini, it came without any olives, but instead a lemon peel. Previous visit bartender made one, “ shaken, not Stirred ” like James Bond. We are not too picky, but when paying 14 euros, would like a good drink.

Bed was very comfortable

Stayed in May 2024

There are too many flights after 9pm and it's a bit noisy.

Friendly staff

Stayed in May 2024

Beautiful facility, we were upgraded to a suite which was lovely. Everything was top notch. Breakfast was diverse and delicious. No complaints at all. The staff was very attentive.

Stayed in May 2024

Nothing I didn't like.

Everything

Stayed in April 2024

The location is ok - convenient for hospital and university, not too far from metro and bus stops, but not top location

Staff was very helpful, the room was great and the breakfast really good.

Stayed in March 2024

Some of the facilities might need attention - soap/shampoo dispenser was not attached to the wall and was not able to hang there - just lying on the bathtub; one of the towel hangers was broken, so just a bit of repairs would really do the trick. Otherwise - really good.

This hotel might not be the most modern I've been to, but the staff literally makes this place amazing. Great communication, customer care, decent breakfast, clean rooms. Overall, a very good choice.

Stayed in April 2024

Issues with AC in room so a little warm

Free breakfast and fitness room was good!

Stayed in March 2024

Nothing to mention

The room was big and clean Staff were all excellent

Stayed in March 2024

Located within walking distance of Santa Maria hospital where husband was receiving care.

Stayed in March 2024

The coffee machine stopped working but they replaced it for us quickly. Windows could be more sound-isolated, especially on the high-way side.

We liked the hospitality of the staff. They were looking to serve us better. There was outside noise in our room (located on the highway side of the hotel) and they suggested another room to us on the other side which was a better room. Breakfast was very good. The location was good in the middle of the city and not too far from the historical places. Free parking also was very helpful for us.

Stayed in March 2024

The gym was adequate with the dumbbells; however, only the treadmills and rowing machine worked adequately. Due to software malfunctions, none of the other machines, stationary bikes, or elliptical machines worked properly.

The room was clean, and the bathroom was clean, even though it was dated. The breakfast was included in my purchase and well worth the price. The lunch buffet was good at 34 Euros per person, not including beverages.

Stayed in March 2024

The room soundproof was not good, you could listen to other people speaking. Besides that everything was great.

Room was good and tidy. Staff was nice.

Stayed in March 2024

Staff went above and beyond, we travelled for the rangers benfica match the manager was class even got a photo with rangers and benfica scarfs

Stayed in March 2024

Bathtub a bit slippery... needs a bath mat.

Superb welcome from the staff

Stayed in February 2024

The attention was excellent. I received a great plate of delicious fruits. Everything was clean and organized. The breakfast was great. I will return to this hotel on my next business trip to Lisbon. Thank you.

Stayed in January 2024

Nothing to complain about

staff is very welcoming; clean and comfortable rooms, very well located and excellent breakfast

Stayed in January 2024