the rooms looked like they could use some updating, the throw at the end of the bed was a little threadbare and the blackout curtains didn't fully close

lovely breakfast, common areas were very nice, the staff was lovely, room was clean, great water pressure and rain shower head, large heated pool and large dry and steam sauna, two smaller workout rooms but adequate

Stayed in April 2024

Given the five stars, it was surprising how far the sound travelled between bathrooms.

A large well equipped room with a view.

Stayed in April 2024

Breakfast is worse than before

Great hotel. Was recently very well renovated with great results. Rooms are much better. Super confortable, top staff. A bit far from city center ( requires car or transportation)

Stayed in August 2023

Chaotic system in restaurant bar for ordering food. They didn't seem very organised. We also got charged for someone elses dinner, which was on our daughters room three hours before she arrived at the hotel! I had to spend time showing proof of our paying for our dinner (we had arrived at the hotel earlier) and our daughters flight details to prove she hadn't arrived.

Excellent breakfast

Stayed in May 2023

This hotel badly needs prominent signs that drivers can read as they are driving around. All they have is a pitiful little sign by the entrance and a sign way up on the building. It must have taken us 20 minutes to find it once we were within 1 block and we even entered the latitude & longitude on our GPS device.

The buffet dinner was were nicely prepared and had a lot of variety.

Stayed in May 2023

The lobby stairs carpet needs to be replaced. It's warned and ripped in several places. Looks bad for a 5-star hotel.

I liked it all.

Stayed in March 2023

Doors are so light that you hear everything on the hallway. Woke up to hotel staff arguing about something while cleaning the room in front. Except this, everything was nice

Nice breakfast, easy parking, spacious clean room.

Stayed in January 2023

Pool and Jacuzzi too much clorine. It actually bleached my clothes and gave me a slight rash.

Staff was polite and efficient. Room was clean and very comfortable.

Stayed in January 2023

The one lady on reception, was unhelpful, rude and very sarcastic. We had 2 kids who had been up since 2am, but on arrival the room was not ready. Also felt like we were treated different to the portguese guest, even though our whole family and friends was a great source of income to the hotel. Could have had a kettle and ironing facilities in room for a 5 star hotel.

Liked the location of the hotel, facilities and the size of the family rooms

Stayed in August 2022

The hotel is a bit dated. The last 2 years were for sure harsh on the sector and investments were kept at a minimum. WiFi doesn't work and some maintenance are needed. The breakfast is bellow standard particularly for a 5* hotel.

Interesting 5* city hotel. Staff is very friendly and helpful. Well kept and clean. We were a couple with two kids (8yo and 11yo). They loved it. The pool is nice and the amenities were good as well.

Stayed in February 2022

All good

The facilities and flexibility of staff

Stayed in February 2022

Considering that I've stayed here before, on more than one occasion, I was disappointed to find the indoor pool was not properly heated (as in previous visits). The water was partially heated, but not enough to be completely comfortable.

Breakfast. The quantity and quality are still great!

Stayed in February 2022

a five star hotel should have different types of pillows regarding height and stiffness

Stayed in September 2021

I would have preferred slightly calmer lighting in the restaurant for dinner time, but this is just a personal choice that helps me feel more relaxed.

Dinner was fantastic and breakfast was spectacular :) I've never seen honey served in such a perfectly proper way! The indoor pool was very relaxing and the outside pool had a lovely view. The room was a fantastic calming space and very comfortable and clean. Lastly every staff member we came across were both professional and warm.

Stayed in August 2021

Big spaces in the hotel (lobby, restaurant, pool). Big room. Lots of parking spaces.

Stayed in September 2021

The staff

Stayed in September 2021

I understand that we are all in the covid pandemic, but a lot was closed. All SPA facilities except the Gym, indoor pool an outside poll was open .To the gym you were limited to 50 min with an appointment outside pool bar was closed most of the time if there were 10+ people they would open the bar. All these restrictions were NOT listed in the booking description, for me its a scam. I was there last year, The hotel degraded allot its more a 4 star HOTEL than a Spa.

It was very clean , friendly staff and good breakfast. Outside pool was okay

Stayed in August 2021

How bright and clean everything was. Breakfast was exceptional.

Stayed in May 2024

The saunas were closed for the period when we stayed there for reconstruction. The only drawback that anyway did not spoil the main good impression.

Wonderful location, not far from the city center, big Spa space, warm indoor pools (one is good for swimming, another for warm spa relaxation), clean and comfortable rooms, done with good taste, amazing city view, and super tasty restaurant meal, very hostile staff and friendly atmosphere.

Stayed in December 2023

staff not friendly, food at restaurant not great for the price

bedroom was great, breakfast also very good

Stayed in May 2023

Lack of fluent English speaker staff ( or they just didn’t want to speak ?? ) lack of friendliness of staff, only one bar open and we had to keep chasing staff to order drinks during the day/afternoon and evening. Restaurant service slow when not even busy. The room did not have a kettle we had to ask and were then told that they had limited number of kettles and were all busy so we should have ordered earlier. What kind of international five star hotel does not provide a kettle ? Also there was no iron in the room we had to pay for services of ironing. We had an upgraded room with lounge area and there were no full mirror in the room apart from the bathroom mirror which doesn’t provide great lighting for make up and we can’t see full body. We were there with a large group for a friend’s wedding and struggled to feel at easy and with the lack of kette, iron and mirror to get ready. Also outdoor swimming pool still closed on last week of May

The size of the room, everything around the hotel and room was modern and clean. Bed was a great size and comfortable.

Stayed in May 2023

Calm area, cleaned room, available facilities, and good service

Stayed in May 2023

the staff was very unwelcoming. the reception staff did not even gave the good morning, good evening or welcome back, what for a 5* is terrible. the facility was terrible to use. we jad to go to the reception area, with our gowns and swimwear to collect towels, and, then go dow. the sauna and steam we had to ask for ot to be turn on, what they did not told us. so imagin going down to use the facilities and then come back up again to ask for it. when it was hot we had to leave, so no use. all in all we felt in a country side 2* hotel for service .

the room was great, amazing areas, unfortunately separated beds, for a couple. the breakfast was amazing with loads of options and all delicious.

Stayed in April 2023

outdated in some common areas

big comfy room

Stayed in March 2023