407 Rua de Cedofeita, União de Freguesias do Centro, 4050-181 Porto, Portugal
#225 of 225 hotels in Porto
Guests' ChoiceBased on 136 hotel reviews
9.2Cleanliness
9.7
Comfort
9.6
Location
9.1
Facilities
9.4
Staff
9.6
Value for money
9.1
Free WiFi
8.9
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End of dialog contentReviewed: 15 April 2024
Naomi
United KingdomBroken air conditioning, leaking shower, broken WiFi, house cleaning staff letting themselves into the room without knocking (while I was naked!), photo shoot ongoing during stay had to move out of their way to avoid shoot (would’ve been nice to have enjoyed the facilities undisturbed).
Beautiful property and very friendly staff
Stayed in April 2024
Reviewed: 12 April 2024
John
AustraliaWe had constant very strong bad smell coming from our bathroom. When we complained, reception staff dismissed us saying that they did not detect any problems. In addition to that they attempted to charge us for breakfast we did not have. Honestly we travel a lot and have never experienced such bad customer service
Good location and facilities but…
Stayed in April 2024
Reviewed: 26 February 2024
Maria
PortugalIt is not easy to use the computer in the room: there is neither a table to put it on, nor a chair to sit. During the night light enters the room due to a deficient application of the ( good) curtains, as well as from underneath the door to the corridor. Unfortunately, in the dinning room there is a very tenuous, yet unpleasant smell from old plumbing/ sewage.
The staff was very attentive, friendly and helpful; the location excellent, the room very spacious and quiet. The dinning room is magnificent, unique, only to be found in rich palaces. There is a kettle + tea and coffee in the room.
Stayed in February 2024
Reviewed: 31 December 2023
Luis
ItalyThe workers in the reception were very kind, unfortunately to reach the rooms is a little uncomfortable if you cross the garden as they suggest, none helped me with the luggage. The room was nice. Some comments. The wardrobe are too small for two people traveling. When you consume the complimentary coffee or water or sweets, none replace them during the three days that we stayed in the hotel. Clean. I don’t know why but in the new building into the elevator and also in the corridors it’s a terrible sewerage smell. In our bath, into the shower, attached to the tails I found three long hairs, the were in the same place for all our stay. Restaurant and bar. I think that they need more training and more supervision. The first day when I was taking my breakfast one waiter came to me and said me the I had to leave my table and to change to other table because the table where I was seated was for lunch, at 8 a.m. in the morning. Polite waiters but with no fluent English, sometimes not use of the uniform (in the bar the second day of our stay they wear jeans and sneakers), no use of the tray to transport meals and drinks to the table and the third day when I went to take my breakfast, when I said the number of my room the waiter in the restaurant said me that this number of room didn’t exist, I had to explain him where the room was, that that was my third day in the hotel and bla bla bla.
The classical house is amazing and also the garden. Nice interior designer also in the new building.
Stayed in December 2023
Reviewed: 21 October 2023
Julia
United StatesIt was very cheaply built, many things didn’t work. The gym for example - the weights and the treadmill were broken. The electricity went out twice one morning, and the elevator went out for 2 hours. The room blocks were entirely cement on the outside, very clearly built quickly, and the walls in the garden had fake greenery up to cover the fence.
Terraces were pleasant, room wasn’t too small
Stayed in October 2023
Reviewed: 18 September 2023
Anonymous
United KingdomNothing - everything was perfect!
It was extremely clean and lovely decor!
Stayed in September 2023
Reviewed: 11 November 2023
Anonymous
BelgiumYou hear everything about the neighbours in the room , small rooms , The location is four from everything , The staff in the restaurant, don’t care !!! minibar very expensive , the breakfast, most of the egg and bacon are cold.
Nothing!!!!
Stayed in November 2023
Reviewed: 29 May 2024
Siodhna
IrelandThere are no comments available for this review
Stayed in May 2024
Reviewed: 27 May 2024
Karly
United StatesThere are no comments available for this review
Stayed in May 2024
Reviewed: 27 May 2024
Priya
SpainThere are no comments available for this review
Stayed in May 2024
Reviewed: 25 May 2024
Elaine
United KingdomThere are no comments available for this review
Stayed in May 2024
Reviewed: 25 May 2024
Finbar
IrelandThere are no comments available for this review
Stayed in April 2024
Reviewed: 24 May 2024
Rita
IrelandThere are no comments available for this review
Stayed in May 2024
Reviewed: 21 May 2024
L
CanadaThere are no comments available for this review
Stayed in May 2024
Reviewed: 16 May 2024
Bev
AustraliaThere are no comments available for this review
Stayed in May 2024
Reviewed: 10 May 2024
Andre
IrelandThere are no comments available for this review
Stayed in May 2024
Reviewed: 1 May 2024
Levs
LatviaThere are no comments available for this review
Stayed in April 2024
Reviewed: 26 April 2024
Kristi
EstoniaThere are no comments available for this review
Stayed in April 2024
Reviewed: 20 April 2024
André
LuxembourgThere are no comments available for this review
Stayed in April 2024
Reviewed: 9 April 2024
Amanda
IrelandThere are no comments available for this review
Stayed in April 2024
Reviewed: 6 April 2024
Josee
CanadaThere are no comments available for this review
Stayed in April 2024
Reviewed: 5 April 2024
Nedialko
BulgariaThere are no comments available for this review
Stayed in April 2024
Reviewed: 5 April 2024
James
United KingdomThere are no comments available for this review
Stayed in April 2024
Reviewed: 29 March 2024
Trevor
United KingdomThere are no comments available for this review
Stayed in March 2024
Reviewed: 27 March 2024
Eva
HungaryThere are no comments available for this review
Stayed in March 2024
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