I will be picky here, for the hotel's information! Breakfast was good but inconsistent. They ran out of natural flavoured yogurt in the last three of the five days of my stay. No strong coffee Portuguese style. No vegetables! Granola wasso-so. No milk that I could see. Prosciutto was dry, and then they ran out on the last 2 days of my stay. There seemed to be an issue keeping things in supply! Plates were not taken away until you left the restaurant. Personal order taken for eggs on days that were less "busy", and then hot plates put out on "busier" days. Whole fruit was old, and only about 2 - 3 fruits (literally)! These same fruits made their appearance over and over on my 5 days! Overall, it seemed that the number of guests could not maintain a sufficient level of supplies for the restaurant!

The building was wonderful and modern, and restored and renovated with its character intact. Different views from many angles, close enough to town, yet removed for a pastoral stay. Room had all the amenities, but they did not replace the coffee pouches except once during my 5 days. Pasteis de Nata was the best I had on the islands. Bottled fizzy water was a nice touch. Good fresh cut fruit and figs. I appreciated that I could take my breakfast to my room without any fuss. Homemade cookies and celebratory cupcakes on April 25 were a very nice touch!

Stayed in April 2024

- Streaming casting on TV didn't quite work Nothing more in particular.

- This is true palace - Place is vey tranquil - View from window is marvellous - Pool - Good breakfast - Private parking - Good wi-fi - Close to the center of the town - Next door to University campus - Price off-season is superb - Place where the Pope once hung around in person

Stayed in March 2024

The view of the Burger King from the balcony.

Great customer service, very comfortable bed, wonderful shower, delicious breakfast, very good parking area and convenient location; not too close but close enough to everything.

Stayed in April 2024

The bar doesn't have many drink options, and no food options. I think this could be improved in the future, because the setting of the bar is very comfortable and classy - it makes you want to spend time there.

This is an amazing property. It's set in an old palace that has been fully renovated, but the original charm and history were perfectly kept. It has an amazing view of the sea and the 2 main mountains of Angra do Heroismo, which you can hike up to for amazing views. The hotel is just a 15-min walk from Rua da Se, the main street with restaurants, bars and shopping. There is plenty of parking available if you have a rental car (which is the best way to explore the island). The beds are comfortable, the whole facility is very clean, breakfast is delicious. Everything looks brand new and charming at the same time. But the best part was the kindness of the people who work there, they all made us feel very welcome.

Stayed in April 2024

Bar service was somewhat unpredictable

Love the style and decor of the hotel. It was a great location as a short ish walk to the town. Breakfast was fantastic . Views from hotel are stunning

Stayed in April 2024

Loved everything

It’s and amazing place! Looks exactly like the pictures. It’s a new place, it’s clean, beautiful, well maintained. All the staff without exception were so friendly and nice to us. Breakfast was great as well. It’s about 20 minutes walk from a main area of restaurants and bars (walkable at night), great view over mount brazil and the ocean. We loved seeing the sunset from the pool while reading a book. The place also has a big private parking lot for free. We didn’t wanted to leave

Stayed in March 2024

Very unique historical property but the hotel is modern, clean, comfortable. Great breakfast.

Stayed in February 2024

Lack of personnel. Nobody to take the luggage ( though the receptionist helped). The way between the reception and the elevator is tricky. The cobblestones are not inviting and a wooden platter for instance would be nice. To have to go through the bar to have access to the rooms. Nobody in the bar to get us drinks.

The property itself is a beautiful place. Very nicely renovated.

Stayed in December 2023

Amazing hotel, very good breakfast, very nice view

Stayed in December 2023

The only thing I didn't like was that there was only one way to enter/exit the property.

The staff were incredibly friendly, the room was clean and comfortable, and breakfast was delicious.

Stayed in July 2023

I did love my room--I thought it would be slightly bigger, but there is little you can do about that. Also, having been spoiled with fresh water and a baked treat my first day, it would have been nice to come home to that refreshed again my second day-- a small detail! I admit I was tired and was looking down, but walked into the plate glass lobby door--I don't know from a safety standpoint if you could take a decorative logo for the hotel that would not interrupt the ambiance and elegance of the lobby and mark them better, but this could be a true safety hazard.....

Breakfast was wonderful--I especially appreciated being able to have access to large bottles of water. The hotel is gorgeous, the staff wonderful, and the food marvelous--thank your so very much!!! Thank you also for keeping the chapel open and beautifully kept, and the pool open at night--I enjoyed being able to swim after dark in the quiet!

Stayed in September 2023

Staff top

Stayed in September 2023

Employees are really nice. The place is really clean and beautiful.

Stayed in September 2023

Rooms with sea view is a bit of an exaggeration, at least the ones we got

Very nice clean warm welcome

Stayed in September 2023

Nothing

Welcoming host Nicely designed and decorated entree & building Firm beds Cosy rooms

Stayed in September 2023

Because it’s very humid on the island, the room smelled really musty and the sheets were damp. One thing I wasn’t aware of was that the hotel is owned by the Catholic Church, so there are pictures of the pope everywhere and there’s a chapel inside.

The space is beautiful and the staff is absolutely wonderful. There wasn’t one single person working there that didn’t make us feel special 💛

Stayed in September 2023

The staff were lovely, enthusiastic, knowledgeable and extremely helpful . I don’t write reviews, but this hotel deserves 10/10 plus! The communal room are beautiful. Very confortable beds too

Stayed in September 2023

Would have liked a hot tub at the pool. It's nice to soak in a hot tub after a long day of hiking or biking.

Quiet location with delicious breakfast, and comfortable beds. Very helpful and friendly staff. Beautiful refurbishment of a monastery made for interesting architecture. Only a 5-10 minute walk to the main part of Angra. We look forward to coming back.

Stayed in September 2023

Nothing, perhaps a suggestion for breakfast; it would be nice if there was a possibility to sit outside, weather permitting. The area in which it is organised in has a bit of a business look with same daily repeated music playing in background , not cozy enough.

Modern and well equipped hotel in historical buiding with successful combination of modern with old style decoration look & feel. Good breakfast, calm and private hotel, friendly staff

Stayed in August 2023

sometimes you can feel this smell from recently completed renovation (I guess from cement)

actually I think it's the best hotel in value for money: it's renovated, close to city center and ocean pool. Breakfast is really good - there is everything that you need: cheese/sausage, eggs, fruits etc

Stayed in August 2023

Marvelously reengineered as a super modern hotel in an ancient monetary with breathtaking views of the Atlantic Ocean, Monte Brazil, the old Spanish fort and the rooftops of much of Angra do Heroismo. It’s sparkling clean and had all the modern amenities you would expect. Pope John and Pope Francis stayed there, John when it was still a monastery and Francis a few weeks before the hotel opened to the public. We are new migrants from the US and were there for three weeks waiting for our house to be ready. The hotel is an amazing physical structure but it’s the staff that make the place extra special. We both did a lot of travel during our careers and as retirees. We’ve stayed in hundreds of hotels on three continents and have never met a friendlier and more professional group. They were constantly surprising us with unexpected acts of kindness and attention. You can pay people to be polite but friendly comes from the heart and these folks are full of Azorian heart. I can’t leave this post without mentioning the breakfast buffet with hot entrees, fresh fruit and many, many delicious homemade breads, cakes and other treats thanks to Miss Joana, the pastry chef. Best wishes to all that follow.

Stayed in August 2023

I was missing a restaurant, wellness or any other thing that would make the stay in the hotel itself more interesting. The pool is very small, so you can’t really swim in it. But the hotel has enough space to build some more buildings, I hope they do so.

The hotel is very well built, very new, clean, has some open spaces and some nice things to discover.

Stayed in August 2023

The bill for the laundry, 100 euros for a small bag of laundry and no information about the prices. 8 euros for wash a short, 5,50 euros for a t-shirt it's abusive

Confortable and spacious room

Stayed in August 2023

No restaurant on site

The amenities and the grandeur of the property

Stayed in August 2023