Not sparkling

Good facilities, nice pool

Stayed in March 2024

Dinner menu was decent, but do not expect much. Expect to pay extra for any drinks at dinner, including water, tea and coffee.

Stayed in February 2024

The hotel like many others is located on the main road into Funchal. The road noise could be heard at times during the day/evenings. The buffet breakfast and dinner had a large selection, unfortunately, some evenings fish or meats were added to the majority of the items on offer at the buffet reducing the options available to vegetarians such as ourselves.

Good indoor & outdoor pools, well equipped gym and restaurant facilities.

Stayed in April 2024

Food is ok but no more. Dinners are at the ordinary canteen level, but not the restaurant level. It is better to go outside and have dinner somewhere else.

Good location. Wonderful hotel territory. Friendly stuff.

Stayed in April 2024

Parking not free

The garden was lovely and the room was nice too swim pool lovely Jacuzzi GYM

Stayed in April 2024

Rooms are very dated but the bed was very comfortable. Please sort out your safe procedures, go digital. The cylinder method is prehistoric, it is free but if the key is lost, it will cost you €90! There is no body cream in the bathroom. The first bottle of water is free, the rest you have to pay for. Not 4* behaviour that is for sure.

The Staff were so friendly. Special thanks to Fabio, Jaoe Paulo on Reception and Manuel in the pool bar for their help. The food was very nice. I loved the gardens, beautiful and well-kept

Stayed in April 2024

Housekeeping did knock on the door while we had the do no disturb sign. Guess that sign doesn't work. Checking in: Perfect and quick. Checking out: Almost missed the bus because the guy was too busy with something else.

After reading the reviews I was a bit skeptical, but I loved it. Yes, it looks a bit outdated but this has its charm (personal opinion). The room was pretty spacious and had everything we needed. The staff is super friendly and helpful, something you don't see often anymore. The food was very good. Fresh and plentiful. Although they have the same meals every few days, it does get a bit boring after a while. Still not complaining. The location is perfect; near a bus stop, some shops, and easy to walk to the city center (would take a bus back, since it goes up the hill/mountain). Facilities are kept in order and clean.

Stayed in February 2024

The water was pretty expensive

Great service, good fruitsalad! Nice that there was pineapple. The people in the restaurant were really polite!

Stayed in March 2024

Wifi kept going off in my room

Great varied food and nice presentation View on the ocean

Stayed in March 2024

Some of the evening meals were clearly made to a budget, the desserts in particular were not great.

Good breakfast, room a good size, fairly quiet location on the end of the building but with rather dated decor, as expected from other reviews. Good pools, but a very dated gym. You get enough exercise walking here though!

Stayed in March 2024

Before the trip I asked the hotel if their buffet is labeled as I am lactose intolerant. I was assured it is. I am also pregnant so my intolerance is even more worse now and I need to watch out. However the buffet was only labelled 2 nights of the entire week and only parts of the buffet. When I asked the staff if they could put the labels out the chef came out of the kitchen visibly upset and arguing with the …manager? Even though I don’t speak the language it was obvious that the chef was angry (loud angry voice and facial expressions plus wild gestures). He then proceeded to point at items saying lactose or no lactose. I was able to eat that evening and the one after but the remaining nights I didn’t even bother asking anymore as I felt extremely uncomfortable. So I stuck with dry potatoes and some unlabelled meat. I did get a lactose reaction still one evening…Being pregnant that was not enjoyable at all. Also it really needs a deep clean. The floor, seats and curtains in the dining hall are full of stains.

The design such as flooring or the chairs and tables

Stayed in February 2024

Great buffets but limited vegan options until we discussed our needs with the hotel and then we were spoilt! Offering plant based milk, yogurt and cheese really shouldn't be an issue.

Loved the location. Came to Madeira to run and hike, so the hotel was conveniently situated to get local buses or walk into Funchal. The weather was so good we didnt use the facilities the hotel offered as we were out exploring. Initial problem with our room but the staff went out of their way to deal with it.

Stayed in February 2024

Pools too cold to use. Buffet dinners were only OK Cost of of table water

Loved the gardens, the architecture, the gorgeous room allocated to us & comfortable beds Great convenient location walking distance to so much. Good breakfasts Lovely bar - served us best Poncha we had all holiday!

Stayed in January 2024

Limited choice buffet for breakfest and evening meal when occupancy was low. This improved significantly when occupancy increased.

Staff (reception and restaurant) were exceptional and helpful at all times. The room was excellent and cleaned daily. Pool and gardens well kept. Christmas Eve meal and Christmas buffet were very good.

Stayed in December 2023

Breakfast, lunch could be more varied. It’s not bad, but after 2-3 days it is getting be bored. Some fresh omlett could be nice in the morning, at lunch might fresh grillrd fish/meat etc.

Nice athmosphere, comfortable room, good location!

Stayed in December 2023

The reception staff were a bit more hit and miss except for the young lady. Also the automatic service charge for drinks/ ice-cream etc. For return taxi better to book yourself. We paid 43euros with the one through the hotel on the return but had previously booked a taxi to the hotel for 26euros with Madeira airport transfers- great service! The hotel building, bathrooms etc are quite worn.

The food was great particularly during the week with good salads, meat and deserts. Can’t complain. The restaurant staff were very nice. Not so many little kids so our 4 year olds were up to mischief- Carlos and his wife were lovely and entertaining and also some of the other staff always had a lovely smile. The location is brilliant and we had a super room with views to the pool and the sea and a large balcony which was amazing! Good swimming pools which the kids enjoyed. Great location for our first visit to Madeira. Taxis to the centre are usually a good price at around 7 euros one way.

Stayed in November 2023

Food was good but a little repetitive evening buffet. Desert tended to the same kind of options. Breakfast was best. Always found plenty to eat though.

The pool and gardens were quiet and not usually that busy. Always beds available. 15 minute walk to town. Staff pleasant and efficient.

Stayed in November 2023

Rooms a bit tired needs overall.

Great staff make you feel welcome. Outside is great

Stayed in November 2023

The food was not as good on this visit when compared to previous ones. Seemed as though there might have been some cost cutting in this area.

Lovely setting and design: so many plants and trees. Everything clean and tidy. Great staff. All good.

Stayed in October 2023

Nothing, would go back sometime in future

Good standard of accommodation, easy walking distance from Funchal. The garden element gives nice feel to the property and provides shady areas. Food good . Pool was a nice size for swim and not heated so refreshing

Stayed in October 2023

Lack of A/ C, refrigerator worked poorly & put out a lot of heat & adequate parking is lacking, despite a daily charge which doesn’t guarantee a parking spot.

We would return during a cooler part of the year. Our fault, we didn’t recognize there is no A/C during which our room was hot to warm late in August. Staff accommodated our request for extra towels for our frequent showers to cool off. The buffet breakfast was very nice, as well as the menu & snack bar items by the pool during the day, as well as the ice provided at the bar on request. The small kitchen would have been more utilized during cooler weather. We visited the Pestana Ocean hotel ( with A/C) for an included dinner reservation & facilities appear more upscale, but decided we liked the coziness of the Pestana Garden better overall, but needed to book during cooler weather.

Stayed in August 2023

Temperatures were high (up to 30°) during our visit and the lack of air conditioning was noticeable - the room ceiling fan was a help but not a solution.

Grounds are lovely, hotel has a relaxed feel. Room was well maintained and comfortable. Pool are was great. Spotlessly clean and it was easy to seek shade as needed. We liked that this hotel was off the main streets but close enough to easily go to more lively spots as we liked.

Stayed in August 2023

Only buffet for dinner

The humorous staff

Stayed in August 2023

Convenient location, not too central but easy enough to walk into town. Friendly staff and clean rooms/facilities. Kids had a great time! Good variety of food available!

Stayed in July 2023