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Reviews of Hotel Pestana Cascais Ocean & Conference Aparthotel 4 stars

Av. Manuel Julio Carvalho e Costa, 115, 2754-518 Cascais, Portugal

#25 of 32 hotels in Cascais

Guests' Choice

Review score

Based on 702 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.6

  • Facilities

    8.0

  • Staff

    8.9

  • Value for money

    7.7

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 27 April 2024

    8.0
    Very comfortable stay and would recommend this hotel to anyone visiting Cascais
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Smoking in the outdoor areas.

    Well situated, friendly staff, good amenities only stayed one night so didn’t get to use the facilities.

    Stayed in April 2024

  • Reviewed: 19 April 2024

    8.0
    Quiet, good for a peaceful stay to rest up from work.
    • Business trip
    • Solo traveller
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    For the price, its a grand deal. Change nothing.

    charming staff, quiet during my stay. Exactly what I expected during my business trip. Breakfast gave me a good start in the mornings.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    9.0
    Perfect especially as weather was super
    • Leisure trip
    • Group
    • Deluxe Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    No direct access to sea

    Staff super, lifts always available. Loved little touches like iced water in lobby. Great facilities for sport

    Stayed in April 2024

  • Reviewed: 15 April 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Deluxe Twin Room with Extra Bed
    • Stayed 1 night
    • Submitted via mobile

    no restaurant close by

    the staff, tha apartment

    Stayed in March 2024

  • Reviewed: 14 April 2024

    7.0
    Great location with super helpful staff
    • Leisure trip
    • Group
    • Superior Double Room with Extra Bed and Sea View
    • Stayed 4 nights

    Bit tired in some areas of the hotel but this didn't ruin our stay

    Location was ideal & good facilities Room was a good size, although with a teenager, an extra single bed rather than trucnk bed would be better Breakfast was fine Staff were super helpful

    Stayed in April 2024

  • Reviewed: 14 April 2024

    8.0
    Cascais is a favourite destination of ours as family members live nearby.
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 1 night

    Nothing

    Breakfast good Room comfortable

    Stayed in March 2024

  • Reviewed: 6 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Staff were very friendly and helpful.

    Stayed in April 2024

  • Reviewed: 30 March 2024

    9.0
    Excellent breakfast
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was great maybe some more update on the rooms

    Nice spacious rooms excellent breakfast

    Stayed in March 2024

  • Reviewed: 30 March 2024

    8.0
    Nice hotel, quiet area when we visited, but disappointing restaurant experience spoiled the mood.
    • Leisure trip
    • Couple
    • Superior Double Room with Sea View
    • Stayed 3 nights

    Despite having confirmed our intended slot for breakfast (which is a must, given their restaurant is so small, they book you in between 7-8, 8-9 or 9-10am; when we presented at 8am on our first morning, we were accused of arriving too soon, and not having booked with reception. This was not the way to treat customers, and it spoiled my mood for breakfast (we eventually got a place, but the greeter wandered around looking for places that could be freed up!). It was a dreadful experience, and this really should not happen. The assumption was the customer made a mistake, when actually it was not us. Regardless, the way we were treated in those few minutes really spoiled my morning, and day, and even after double checking our breakfast slot for the next day, we were still anxious as we arrived for breakfast, at our newly changed 7am slot (we decided as there was a shortage of some breakfast at 8am, starting at 7 would be better). Also, things like cups for tea were not being rotated quickly enough, so you had to dig to the back of a low shelf to find them (it would have been OK if you were 3' tall); no clean teaspoons available so I had to ask, and weirdly the waitress then sought to replenish the dish with spoons BEFORE handing one to me, and then bringing me one. There are ways to annoy a customer, and they managed to do that for me.

    The room was lovely, with a huge balcony around the front of the room with views of the sea, past buildings etc. The pool was in view too, and we stayed at a quiet time, so it was lovely. The area is quiet too, so there was no external noise at night time.

    Stayed in March 2024

  • Reviewed: 27 March 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Fantastic location and friendly staff

    Stayed in March 2024

  • Reviewed: 24 March 2024

    9.0
    Pleasant
    • Leisure trip
    • Group
    • Deluxe Twin Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    We liked or stay

    Good breakfast with a variety of items.

    Stayed in February 2024

  • Reviewed: 22 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 7 nights
    • Submitted via mobile

    The hotel was really comfortable and beautiful, but the staff is the highlight of all. Excellent service, Rodrigo in reception was super helpful and friendly every time we approached him, so it was all the staff.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    8.0
    Lovely hotel with friendly staff
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Courtesy bus available

    Lovely big room, reasonable price

    Stayed in March 2024

  • Reviewed: 14 March 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Deluxe Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Poor insplation of the rooms

    Stayed in March 2024

  • Reviewed: 8 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Twin Room with Sea View
    • Stayed 3 nights

    The decor is a bit tired.

    Breakfast was great, pool was lovely, room needed some updating, but it was fine Staff was wonderful! Every single person! They left some champagne and cake in my room for my birthday! Lovely

    Stayed in March 2024

  • Reviewed: 2 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We had many problems with our room, plugged sink, phone not working and a finicky shower.

    Location, breakfast and facilities.

    Stayed in March 2024

  • Reviewed: 28 February 2024

    9.0
    great stay!
    • Business trip
    • Solo traveller
    • Deluxe Twin Room
    • Stayed 1 night

    More gym equipment!

    I loved the breakfast & room. The gym is a little limited but everything else is great!

    Stayed in February 2024

  • Reviewed: 22 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Not very clean,no toiletries in the bathroom,towels were disgusting

    Friendly staff,good location

    Stayed in February 2024

  • Reviewed: 12 February 2024

    9.0
    Great location and great service
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    All was excellent

    Great location and great service from the staff . Very good breakfast ! Great views !

    Stayed in February 2024

  • Reviewed: 7 February 2024

    8.0
    works really well if you're looking for a place to stay during your business trip or vacation
    • Leisure trip
    • Group
    • Deluxe Twin Room
    • Stayed 3 nights

    Difficulties with access to the sauna and gym.

    Good location of the hotel, excellent condition of the room and view from the window and balcony. Excellent breakfast, there is an opportunity to use the swimming pool on site.

    Stayed in November 2023

  • Reviewed: 7 February 2024

    7.0
    If it weren't for the issue with the pool/sauna, I would have given the highest rating.
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 8 nights

    Choosing this hotel was mainly due to the pool and sauna. Out of 9 days of stay, the sauna worked only on the first day. And even then, when we were sitting there, the lights went out. We had to leave in pitch darkness. Luckily, no one got burned by the stove! On all other days, it was turned off and not working. The heated pool was also hot only on the first day of the stay. All other days it was cold. A cold pool. Without the possibility to warm up in the sauna. Great. Judging by the comments, this is a constant issue. And no one is planning to fix the problem. It's more convenient for them to placate guests with promises that 'it will be fixed tomorrow', without actual resolution.

    The receptionists are very responsive, pleasant in communication, ready to help. The cleaners did an excellent job! Breakfasts are hearty.

    Stayed in January 2024

  • Reviewed: 1 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Twin Room with Sea View
    • Stayed 3 nights

    breakfast, pool, room

    Stayed in December 2023

  • Reviewed: 28 January 2024

    8.0
    Relaxing ( indoor swimming pool)great choice for breakfast!
    • Leisure trip
    • People with friends
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    A bit far from the center but there is a shuttle !

    Clean, confortable, quiet, good facilities.

    Stayed in January 2024

  • Reviewed: 24 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Vue to ocean, indoor pool open 8-21, Turkish bath, breakfast buffet, free parking on site

    Stayed in January 2024

Showing 1 – 25

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