I booked a "superior room with river view", but when I arrived I got a very small room because the hotel was full. When I complained, the hotel refunded me a portion of the price in order for me to pay the regular room. I appreciated it very much, but I would have liked to have the room I booked.

The hotel is perfectly located in Alfana neighbourhood. Very clean and with a friendly staff. The common rooms are nice and from the hotel you can go everywhere in the city.

Stayed in April 2024

AC

Excellent service and excellent everything. Just wish the AC was a bit better because it got quite hot at night despite having the AC on at full blast. Thankfully we were there before peak summer. I think it would be hard to manage in peak summer. The complimentary services were so appreciated

Stayed in May 2024

This review has been hidden because it doesn't meet our guidelines.

Nothing

Nice location, busy but very central to lots of activities. Staff was attentive and helpful, recommended good restaurants and had a great full breakfast.

Stayed in May 2024

We were happy with everything.

Staff were lovely and friendly. The room was small but nicely decorated and there were small touches that made our stay very enjoyable (coffee machine in the lobby, etc). The breakfast was brilliant.

Stayed in April 2024

Rooms a bit too cosy aka small

Excellent location. Good staff. Nice breakfast.

Stayed in April 2024

Nothing

Freebies on arrival. Friendly and helpful staff

Stayed in March 2024

I would have liked to have a bigger bed and two duvets instead of one big one.

The breakfast was very good - Would have liked to have boiled eggs but you can´t have everything :-)

Stayed in April 2024

Room was small but clean and comfortable.

Location and breakfast were wonderful!

Stayed in April 2024

Room was small, but that is a reality of location we chose to stay. Disappointed the hotel had run out of tiles which is part of the welcome to the hotel so we did not receive one.

Location was a nice experience. Excellent breakfast in a beautiful breakfast room with lots of selection. Coffee selection and water available 24/7. Lovely alcove at front of hotel to sit and relax. Clean and inviting. Rita very helpful with restaurant recommendations and helping with our room temperature.

Stayed in April 2024

Location, breakfast, comfort... everything was perfect. They welcome you with pastel de nata and cherry liquor. Hotel is located right behind the most popular view point of Alfama. It has a great view. It is easy to reach to other places. It serves breakfast everyday. You get to have your breakfast in a very relaxed, cozy area. They also have a good quality coffee machine in the lobby (available for 24 hours). You can either get your coffee take away or enjoy it in the small garden for free. It is also really great for them to give bottle of water each day. Lastly, the rooms are very comfortable and they provide cleaning service everyday.

Stayed in April 2024

The room is so tight and the view from the room was not that great

Location, friendly staff and clean room

Stayed in April 2024

They seem to have a contract or some kind of agreement w a car service . They keep offering them instead of other modes of transportation. It makes me wonder if the staff gets some kind of an incentive for selling it.

Stayed in April 2024

One staff member in the morning could smile more. Made me feel a bit uncomfortable at first

Gorgeous, with authentic feel, classy. Little touches, like the gifts in arrival, handmade traditional tile, makes it special.

Stayed in March 2024

Style and service and the breakfast.

Stayed in March 2024

Amazing breakfast Excellent location

Stayed in March 2024

Nothing! However, the small footprint of the hotel means the rooms are small and do not allow for twin beds, making it difficult for friends travelling together.

Beautiful bijou hotel in a superb location, good breakfast, friendly and helpful staff.

Stayed in March 2024

May be a bathroom a bit too small.

Everything : The room, the view on the river Tage, the breakfast, the location, and the staff.

Stayed in March 2024

Nothing.

Wonderful hotel with lovely staff in a great location. Could not ask for a better place to stay in Lisbon.

Stayed in March 2024

Rooms were small but beautiful and the location was amazing!! Staff went out of their way and the free breakfast (mimosas) were spot on. Great place to explore Alfama from.

Stayed in March 2024

No criticism of the hotel at all, but note it is a boutique hotel with a small footprint and so does not have much in the way of garden/lounge spaces or a restaurant.

Excellent and friendly staff. Impressive breakfast in such a small space and well managed by the team. Helpful advice on local eating options - very successful in our case. Great in-room supplies.

Stayed in March 2024

Nothing to dislike

Ideal location. Very friendly and helpful staff. Comfortable room and delicious breakfasts. Plus a cake and bottle of champagne as it was my husband's birthday. Would recommend.

Stayed in March 2024

My only comment here is that it would have been nice to have a coffee machine in the room, but honestly, this wasn’t a deal breaker as there was limitless good coffee available in the lobby

This was one of the best hotels I’ve ever stayed in. The staff were fantastic, the location was brilliant, and overall had a 5-star experience

Stayed in March 2024

Nothing - can’t fault it!

Great room, fabulous location in the old town yet really quiet at night. Friendly staff and great service.

Stayed in March 2024