Heating & air conditioning was broken and we were not informed when we booked

Nice large room, however the hotel is now very tired with many things broken or not working. A particular mention goes to reception staff in particular Gil. Who went out of his way to sort out issues. Thank you.

Stayed in May 2024

Lovely comfortable stay. Good food and delightful staff.

Stayed in April 2024

We arrived when the outside pool was not available

Restaurant and bar were great

Stayed in April 2024

Our room did not have the large double bed we had requested, but that was quickly remedied. Fire false alarms in middle of the night were upsetting. The hot tub in the spa was not hot. The desk clerk explained that we had experienced their first concert event and that the staff was not ready for the large influx of patrons. He promised that next time would be much better.

The staff was extremely helpful. We were allowed to enjoy the spa after checking out on our second day. The restaurant was open after our concert for ala carte delicious food. The sauna in the spa was very hot.

Stayed in April 2024

Nothing really.

A really friendly traditional hotel right where we needed to stop over. The facilities were great but we had a storm when we arrived so couldn't use the outdoor ones and sadly didn't stay long enough to try the others. The room and ensuite were very large and traditional. Staff were great and the evening meal plus breakfast fantastic. An amazing all inclusive price for such a great hotel.

Stayed in October 2023

Great pool, great breakfast. A few minutes walk to the centre of Conimbriga where there are a few nice restaurants, although the restaurant and bar in the hotel are lovely too.

Stayed in September 2023

The mattress needs to be replaced...To stiff for my liking...

The property has old world charm...Laid back vibes...Spa with both indoor and outdoor pool plus gym and massage...The restaurant has excellent evening meals and a decent breakfast...Location is optimal for exploring and hiking...Rooms are big with plenty of space...Wifi is pretty good...

Stayed in October 2023

Not within walking distance to many things, but we had a car.

The staff were all friendly and although the hotel feels a little on the older side, it still feels historic and fancy. Our dinner was amazing. We did not use either the indoor or outdoor pools, but they looked great.

Stayed in October 2023

The hotel wasn't recently renovated, but it covers up for that in charm. The only thing I didn't like, is that we only stayed one night.

Absolutely amazing service! Excellent staff! Starting from the warm welcome and willingness to accomodate all our needs at the reception, the small attentions in the room - biscuits & wine, to the service in the restaurant! Top notch! Lovely little wellness area, fabulous dinner. High quality products and coffee for breakfast. The views over the lawn were also very nice. Would definitely stay there again!

Stayed in September 2023

We loved everything

It was extremely beautiful!

Stayed in September 2023

Aircon had a little noise

I loved the indoor pool as I have fair skin and burn easily. The food was good. The reception staff were helpful when I needed to see a doctor.

Stayed in August 2023

The room was a bit old. The carpet on the floor felt dirty and the bathtub too.

Location was great. Breakfast was good with variety.

Stayed in August 2023

Great hotel with a large garden. Very friendly staff. Good breakfast. The restaurant serves tasty food and good wines. Rooms are a bit dated but spacy and clean. Coimbra is only 25 min by car. Nearby is an impressive Roman Site and museum.

Stayed in August 2023

The style smells the 60’s. Some elements in the bathroom were rotten and the door was not working properly. The service at the restaurant was super mega extra long….. I believe they were hunting the chicken before cooking it.

The location with an giant green garden and swimming pool. The village around is calm and typical.

Stayed in July 2023

1. On the first day we were told that to use the outdoor pool we had to purchase bathing caps costing 5e each. It was clear that this was not so and the money was refunded. It was then explained that the caps were required for the indoor pool which we did not want to use. Howver it was quite clear that other guests were not using caps for the indoor pool. Something the hotel needs to sort out 2. one day we discovered that a private party was to be held on the outside terrace right next to the hotela with a massive set of speakers right under our bedroom window. When we asked about this we were told "this is normal" and that the party would end after11.30 PM. Only when I insisted that packing our things and moving rooms was a great inconvenience was it agreed that we could sleep in another room that night at no extra cost. We went to sleep there only to discover that unkknown to us the speakers had been transferred to the same side of the hotel as the second room and we stayed in our original room. What confusion. There was ample room in the hotel grounds for the party to be placed well away from the main hotel building. The hotel needs to address this issue properly!! 3. One night at dinner when the regular server was not there the replacement did not do their job well.

most things were very good. the option of inclusive dinner which includes excellent in-house wines is a VERY good option

Stayed in July 2023

Bed

Spa

Stayed in June 2023

- Too much light coming into the room during the night. See above comments in the +ve section. - Breakfast staff might just manage a welcoming smile or other greeting, for every 2nd or 3rd guest... - Breakfast area can be a bit cramped when the hotel is full(er). Fine on quiet days.

+ Nice location, within walking distance of the centre of town. + Friendly and helpful reception staff. + Very pragmatic and helpful housekeeping staff who came up with the perfect solution to my light problem... We had a street-side room on the ground floor. Curtains let through a lot of light, something that could - in the longer-term - easily be remedied by placing simple (rolling?) blinds on the windows. When I mentioned this, after a (short) first night, a very kind lady in housekeeping worked with the lady at reception and ensured our room was totally dark from the 2nd night of our stay onwards. Both ladies deserve a medal for the cheerful and pragmatic way they completely solved this issue. Muito obrigado!

Stayed in June 2023

No vegetables in breakfast

Amazing spa hotel. Located in a small toen near Coimbra. You can see the green field from the window, nice classic calm atmosphere, for people who want to relax

Stayed in May 2023

Garden, spa, restaurant, breakfast

Stayed in May 2023

For the money I thought room would be bigger and this is my only regret.

Hotel is an old palace that was updated to be an hotel. Lovely place. Staff is great, friendly and available. Dinner at restaurant was amazing. Breakfast is very good. Location is great. Spa seemed understaff but I was there on a Sunday. Massage is 5*, totally recommend. Great place to stay!

Stayed in April 2023

Beautiful hotel. Historic building. excellent service. Great breakfast included.

Stayed in April 2023

Wish they had tea/coffee facilities in the room and room service available

Love the kids facilities and indoor pool

Stayed in April 2023

Would have liked a kettle to make tea in the room. Shower nozzle needs fixing to stay upright but OK if you pull on the hose to hold it in place. Can choose to use hand held shower head instead.

Very comfortable, lovely views and friendly helpful staff. A luxury night on camino. Did not use the indoor pool and outdoor one closed til summer. Great buffet breakfast and delicious gourmet dinner in the hotel restaurant when too tired to walk back to the plaza restaurants.

Stayed in April 2023

Not much to do in the little town. The bar/snacks offer was extremely limited.

The premises were beautiful and the staff was super nice.

Stayed in April 2023