The location was beautiful!!!

The staff was amazing!!!

Stayed in June 2024

Service was exceptional

Excellent property, very close to City Centet

Stayed in May 2024

There is a magnificent view of Douro's River, and this antique Palace is a unique destination, with superb team attendance and a wealthy breakfast. I love the hotel, and it is super recommended. On top of that, it is easy to Park - no charging - which is extremely rare in Porto.

Stayed in May 2024

The air conditioning was not strong enough

Rooms

Stayed in April 2024

It looks like the hotel was understaffed, the ones that were there were very busy and sometimes there was a wait for service. The staff however were very good.

The location and privacy were excellent, especially as Porto is such a busy city. The spaciousness of the buildings and grounds added to the ambiance.

Stayed in April 2024

The rooms need more facilities like drawers and spaces to unpack.

location and service exceptional views.

Stayed in April 2024

A perfect stay. Room with stunning view. Wonderful Breakfast, gourmet dinner, Indoor pool, spa...

Stayed in April 2024

It would have made it much better for shuttle service to extend distance drop off.

Breakfast was excellent and staff was friendly. It is in tranquil location.

Stayed in March 2024

This place is wonderful. Besides being so beautiful aesthetically, they have really thought of everything. The indoor spa is perfect and relaxing. It’s an easy Uber into Porto or a lovely walk in the river if it’s a nice day. The office staff Carolina, Ines and Fabio made us feel so taken care of. Fabio filled us in on everything hotel wise. We wanted to see a Fado show and have dinner, Carolina and Ines arranged the whole thing for us. The food at the restaurant is also delicious although a bit over priced, the breakfast is the best we’d had in all of Europe so far. We absolutely loved this place and would pick it again if in Porto.

Stayed in April 2024

It's a little outside the city but shuttle bus service available.

Such a beautiful historical hotel, Breakfast was eagerly anticipated every morning, delicious, presented fantastically and super service. Rooms lovely and clean with beautiful views. Staff so attentive and discretely present all the time.

Stayed in March 2024

Nothing; it was wonderful.

Glorious; historic buildings, incredible decor, friendly, professional staff, river views, and a stunning breakfast buffet. Nothing was too much trouble; they even run a free shuttle into the city centre. The indoor pool and spa area was beautiful.

Stayed in February 2024

It’s in the process of having some renovation work done and is noisy during the daytime.

Beautiful location away from the town center - very polite and friendly staff. A lovely place to celebrate my special birthday.

Stayed in March 2024

N-a

Clean, great location

Stayed in March 2024

Nothing

First class in every sense

Stayed in March 2024

The view, breakfast, location

Stayed in February 2024

There wasn’t anything I didn’t like!

Everything, the breakfast’s were out of this world. I will recommend this hotel to everyone I know. I never have experienced any hotel as beautiful as the Pestana Palacio do Freixo. If and when I ever returned to Porto, I will surely book this hotel again.

Stayed in March 2024

The hotel is beautiful, the breakfast is amazing and especially the people working at the hotel are so so wonderful. They made our trip to Porto one to remember for a long time.

Stayed in February 2024

Hmm I can't quiet recall anything I'm sure if I wasn't content with something I would have flagged it with staff and they would have acted on it promptly. However, I really can't put a finger on it.

The Hotel was Grand and Luxurious right up my street plus the SPA was amazing as it was just me and my Fiancé (clearly we picked the right day to have visited the SPA). A wide selection of food and drinks to choose from. I'm always thrilled when Hotels get it right. I mean I was sipping on Prosecco in the morning something I rarely do and the quality was lovely.

Stayed in February 2024

Fantastic stay due to the lovely buildings and very friendly staff.

Stayed in February 2024

The shower was slippery Needs a mat

Location

Stayed in February 2024

The coffee. The orange juice wasn’t freshly squeezed.

The staff were all extremely helpful, attentive and friendly, professional yet relaxed. On arrival we were given an upgrade to a room with a river view for which we are very grateful. It was beautiful. We enjoyed the spa very much. Incredible breakfast layout and variety.

Stayed in February 2024

No bag for wet swimwear - had to carry it dropping wet

Beautiful rooms Great bar and restaurant Excellent food Wonderful staff- Pradeep Sebastian Rita Enes Sandro and many more who helped when my husband was not well

Stayed in January 2024

Slightly uncomfortable to move between buildings (main palace vs rooms. Easy to get lost.

Pretty hotel, comfortable rooms, nice restaurant with good food and service, downtown shuttle.

Stayed in January 2024

Nothing, it’s all good.

Everything about this gem of a hotel, From the incredible staff, fantastic food, beautiful building and the shuttle bus service in and out of Porto. Thank you Rita for the cans of Sumol delivered to my room in a champagne bucket. That was a wonderful surprise. Also a big thank you to Fabio and Rui for driving me to and from the hotel. Barbara and Sofia in the Spa, Sebastian in the bar, and many more of the kind and attentive staff for looking after me. The Director of the Hotel you have an incredible team, and you’re doing a remarkable job - this hotel is in great hands. Very well done.

Stayed in January 2024